In the latest episode of the Platform Podcast, Alexios Mantzarlis, Director of the newly created Security, Trust and Safety Initiative at Cornell Tech (SETS) discusses his motivation for joining Cornell Tech to build a program that bridges the technical knowledge gap in the field of trust and safety. The initiative aims to reduce online harms throu…

In this episode of the Platform Podcast, Cotera Founder Ibby Syed and Paige Zachs, Head of Operations and Customer at Coterie, explore the intersection of AI and customer experience (CX) in trust & safety. They discuss how CX leaders are leveraging AI-powered tools to enhance customer safety, manage brand risks, and streamline workflows - emphasizi…

Measuring the impact of trust & safety initiatives is more and more crucial to securing funding and demonstrating value for them. But how do you go about that? And, what happens when you are unsuccessful? Often, it takes a toll on professionals' mental health, which is already adversely impacted by the day-to-day responsibilities that come with the…

In this episode, we sit down with Kristin Kupiec, Associate Manager of Community Response at DoorDash, to explore the intricate dynamics between platforms and law enforcement. This conversation dives deep into the proactive and reactive measures platforms can take when interacting with law enforcement agencies. Kristin shares her extensive experien…

Once merely an afterthought, trust & safety has quickly evolved from a peripheral function to become one of the most critical and central functions in technology today - and for good reason. The trust & safety discipline has assumed the responsibility of keeping the internet safe, and trust & safety professionals are on the front line of this seemi…

AI's Impact on Fraud by Marketplace RiskMarketplace Risk

For marketplace startups and early-stage tech platforms, lawyers can often seem out of reach due to resource constraints. But, there are significant risks when developing your product that good counsel can help you avoid - and the results will save you exponentially down the road. Join Alex Kroeger in this episode of the Platform Podcast as she dis…

All too often platforms focus on VC investment to drive hyper-growth, which usually leads to bloated organizations (and in recent times, layoffs). But what if platforms focused on running a lean organization, with more utility players who could function as 'jacks-and-jills-of-all-trades?' The result would create a solid foundation that enables grow…

Artificial intelligence seems to be pervading every aspect of our lives - it certainly consumes social media and news feeds. And while AI certainly has many benefits, it also brings some challenges - especially when leveraged as a content moderation tool. The question becomes - what will be the role of humans? In this episode, Camilla Hegarty discu…

Everyone is at risk of having their information compromised - especially in a world where data is so valuable. If you are a tech company, such a compromise could devastate your business. But there are easy ways to mitigate your cyber risk and protect your company with offensive cybersecurity and some common sense. Listen to this episode to hear abo…

California's new high-volume marketplace seller bill.Illinois' junk fee bill (and any other federal action / states with junk fee bills as they impact platforms)Privacy legislation (federal and the 15 states and the ones that are going into force soon)AI legislation (UT and any others)1099K thresholdAge verification regulations…

In order for a platform to succeed, it must have integrity. But what does this mean in practice? In the case of Wolt, it's a cross-functional, holistic focus on the entire community they serve from the entire team. This includes offering courier partners more chances to earn, helping merchants to grow and thrive with more customers, and providing a…

Not so long ago, platforms were closely associated with Silicon Valley tech startups (and not much else). Technology opened the door for startups to develop new ways of connecting people for a myriad of exchanges - known as platforms. And, the outcome of these platform innovations is 'platform thinking' that is now being applied by established comp…

Age verification is one of the hottest topics in trust & safety today. The need to protect children and minors from harmful content and prevent access to age-restricted goods and services is something nearly everyone agrees on. But how do you do that effectively and efficiently, especially when one size does not fit all? While state and federal reg…

Trust & Safety as a discipline and profession is still relatively early in its development. And, when it comes to trust & safety, there are still no standards, norms or best practices to guide the industry. But, there is a fast-growing, collaborative community of professionals who have been on the frontlines long enough to bestow valuable experienc…

The need to protect children online has reached a global crisis. From child sexual abuse material to sextortion and beyond, the damage being done to children can be irreparable. Twenty year child protection veteran Caroline Humer joins this episode of the Platform Podcast to discuss the scope of the problem and how everyone needs to be part of the …

In this episode of the Platform Podcast, we dive into marketplace tax obligations, a realm that has gained immense complexity and importance over the past decade. As marketplaces continue to grow in popularity, a new wave of state-specific tax laws and regulations has emerged, catching many founders and leaders off-guard. Join seasoned tax attorney…

Marketplaces and digital platforms can be barraged with disputes - from peer-to-peer conflicts to claims against the company - despite strong defenses and processes. And, resolving these disputes is costly, time-consuming and incredibly distracting. That's why the need to efficiently and effectively handle disputes is important for platforms that w…

Whether it's alcohol or marijuana you want delivered, there's an app to get you what you want, when you want it. That's because marketplaces have opened up opportunities for consumers to more easily access all types of goods and services, including those that are regulated by states and local governments. But for founders and leaders, there are eno…

It's no secret that launching and growing successful marketplaces and digital platforms take a village of experiences. But accessing seasoned talent is out of budget for most early-stage teams. Until now. Juliet Eccleston, founder of the Shared Advisory joins the Platform Podcast to talk about this experienced panel of former founders and experienc…

Venture capital has long been the lifeblood of innovative and disruptive tech startups - specifically marketplaces and digital platforms. But what do VCs look for when investing in marketplaces? What are the red flags that VCs avoid? During this episode of the Platform Podcast, Pritzker Group Partner Sonia Nagar talks through her investment philoso…

Regutations for digital platforms have been a long time comng - as they have been largely unregulated. Until now. The EU, UK, US, Australia and other countries are starting to regulate platforms that host user-generated content or facilitate user-to-user engagement in an effort to make them safer for consumers. In this episode, Online Dating Associ…

Identity verification should be the cornerstone of all trust & safety efforts. In this episode of the Platform Podcast, PEAK IDV Founder and digital identity evangelist Steve Craig dives deep into the world of identity verification - from the early days through to the latest technology available - and everything in between. He explores identity ver…

The sharing economy is not a new phenomenon. In fact, it's been around for centuries or more. In this episode of the Platform Podcast, Thanks for Sharing author Elle Tucker explores her journey from sharing economy consultant and advisor to author as a means to making the sharing economy accessible and relevant to every day people. With a big focus…

Trust & safety as a concept, function and profession is relatively new - largely a creation of technology platforms connecting users around the globe over the last decade or so. But as an academic discipline, trust & safety is even less developed. In fact, just in the last few years have significant investments been made to develop trust & safety c…

In the latest episode of the Platform Podcast, our host Elle Tucker is joined by Ruth Yankoupe, Vice President of Customer Experience at Getaround. Ruth tells Elle about her role, which encompasses trust & safety, insurance and customer service, and talks about her passion for peer-to-peer carsharing and the potential it has for both people and the…

Eric Goldman, Professor of Law at Santa Clara University School of Law, joins host Elle Tucker in this episode of the Platform Podcast. Professor Goldman will kick off this year's Marketplace Risk Management Conference (SF, May 16-18) with his keynote ‘How the Internet Improves Humanity’, and is an expert in Internet law, intellectual property and …

In the latest episode of the Platform Podcast, our host Elle Tucker is joined by David Sullivan, Executive Director at the Digital Trust and Safety Partnership. David tells Elle about his unique and fascinating career path towards the world of digital trust and safety, which began in Africa. He goes on to talk about the Digital Trust and Safety Par…

Adrian Brown, co-founder of Authillo and one of the newest members of the Marketplace Risk Advisory Board, joins host Elle Tucker in this episode of the Platform Podcast. Adrian describes himself as ‘an engineer at heart’ and has been involved in some of the early social media platforms, such as Yik Yak, helping to solve trust and safety issues. El…

In the latest episode of the Platform Podcast, our host Elle Tucker is joined by Steve Craig, Founder and CEO of PEAK IDV. Steve kicks off by telling Elle about his background and what led him into the world of ID verification, before going on to talk about the challenges he sees in the market for providers and practitioners, as well as those for c…

In this episode of the Platform Podcast, our host Elle Tucker is joined by Andy Briercliffe, Online Child Safety Specialist. Andy tells Elle about his background in law enforcement and transition to the tech world when he joined Twitter, and shares his thoughts on the effect of recent lay-offs on trust and safety teams. Andy goes on to introduce th…

Peter Evans, Chief Strategy Officer at McFadyen Digital and one of the newest members of the Marketplace Risk Advisory Board, joins host Elle Tucker in this episode of the Platform Podcast. Peter has been following the world of platforms for over a decade and shares his fascinating insights into the evolving landscape, from the early ‘match makers’…

In this episode of the Platform Podcast, our host Elle Tucker is joined by Alice Hunsberger, VP of Customer Experience at Grindr. Alice kicks off by telling Elle about her role at Grindr and her career path from an early online forum into the world of dating apps. She goes on to talk about online dating as a whole and what trust and safety and cont…

Brian Davis, Head of Trust and Safety at Dodgeball and one of the newest members of the Marketplace Risk Advisory Board joins host Elle Tucker in this episode of the Platform Podcast. Brian tells Elle about Dodgeball and how he got into fraud fighting when he actually trained as an accountant. He then goes on to share his ‘10 things that destroy a …

In the latest episode of the new series of the Platform Podcast, host Elle Tucker talks to Stephen Fusco, Director of Legal Affairs and Data Security at HopSkipDrive and a new member of the Marketplace Risk Advisory Board. In this absorbing discussion, Stephen tells Elle about HopSkipDrive’s innovative school transportation solutions and the market…

In the latest episode of the Platform Podcast, our host Elle Tucker is joined by André Ferraz, CEO and Co-Founder Incognia and one of the newest members of the Marketplace Risk Advisory Board. André tells Elle about Incognia, a digital identity company, and its latest feature: a new feature, Suspicious Locations, which combines device and precise l…

Alexandra Koptyaeva, Trust and Safety Lead at Heyday and one of the newest members of the Marketplace Risk Advisory Board, joins host Elle Tucker in this episode of the Platform Podcast. Alexandra tells Elle about her role at Heyday, a new social media platform, and discusses the differences and similarities between trust and safety on social platf…

In the first episode of the new series of the Platform Podcast, host Elle Tucker is joined by Colin Gardiner, marketplace advisor and one of the newest members of the Marketplace Risk Advisory Board. In this fascinating discussion, Elle welcomes Colin and asks him to share his experience and observations of the evolving marketplace model, through h…

In this week’s podcast Elle Tucker is joined by Vikas Malhotra, CEO and Co-Founder of iwi.earth, an early stage platform with a bold new vision for the gig economy. Vikas talks to Elle about the recent Sharing Economy Global Summit, which he attended in his capacity as a member of the CBI Sharing Economy Council, and tells her about his ‘A-ha’ mome…

In the latest Platform Podcast episode, Elle Tucker talks to Martin Jarvis, CEO and Co-Founder of Acquir, an early stage marketplace-meets-social network that aims to make luxury assets and experiences more accessible to more people. Martin shares his fascinating founder story and reveals his ‘double life’ as an airline pilot, and how aviation led …

In the latest Platform Podcast episode, Elle Tucker talks to Stephen Champion, Co-Founder and CEO of YuTU, an early stage social networking platform that encourages users to build communities offline too. Stephen shares his experiences of the recent Sharing Economy Global Summit, then goes on to tell his fascinating founder story, set against the b…

This week, Elle Tucker is joined by Josh Nickell, Vice President (Equipment Segment) of the ARA (American Rental Association). In this fascinating discussion, Josh and Elle discuss the intersection between the sharing economy and the rental industry. Which influences which – and how? Why are there negative connotations when it comes to rental? What…

In this week’s podcast Elle Tucker is joined by Sophie Smallwood, Co-CEO and Co-Founder of Roleshare, a new platform that matches professionals to enable them to apply for – and share – one full-time job. Sophie tells the story of discovering, through her own experiences, the need for such a platform and explores how difficult job sharing is to org…

This week Elle Tucker talks to Bradley Hornby, CEO and Co-Founder of Homebound, a marketplace for renting furniture and other interior design. Bradley shares his startup journey, talking first about the reasons that furniture rental is increasing in popularity and the need for a mainstream marketplace like this to address the need. He then tells th…

In this week’s episode of the Platform Podcast, Elle Tucker talks to Janthana Kaenprakhamroy, CEO of Tapoly, which provides flexible and on-demand insurance for the gig economy. Janthana shares her founder story - her realisation that insurance was not necessarily designed for the needs of freelancers and small businesses, something she discovered …

In the latest Platform Podcast episode, Elle Tucker talks to Emma McConalogue, Founder of Kesero, a peer to peer skill sharing marketplace. Emma shares her founder story, from coming up with the idea in a conversation with a friend in 2018, to the growing platform she has today. In a cashless skills exchange, are bad actors a threat? How does Emma …

This week our host Elle Tucker talks Jazz Hampton, Co-Founder of Turnsignl. Jazz tells Elle the story of Turnsignl, which is a ‘real time’ marketplace app that connects drivers who have been pulled over to an attorney who has been trained in de-escalation, via a live video chat. Jazz shares his journey towards co-founding the app which launched in …

Elle Tucker is joined by Hamed Yazdi, Founder and Chief Growth Officer at Rideshare Mechanic. Hamed shares his startup story and how the idea came about for Rideshare Mechanic, which provides a virtual vehicle inspection that is used by rideshare companies such as Uber and Lyft to determine if the driver’s car meets the minimum requirements. Hamed …

This week Elle Tucker talks to Rebecca Heaps, Founder of Tentshare, a peer to peer platform for sharing tents and other camping equipment. Rebecca tells Elle about the inspiration for her startup and her background – which was not remotely in the tech startup space! Rebecca goes on to talk about the risks associated with this kind of sharing market…

In the latest episode of the Platform Podcast, Elle Tucker is joined by Lieke Van Kerkhoven, Co-Founder of FLOOW2 and Marketplace Risk Advisory Board member. As Lieke tells Elle, sharing for consumers is an opportunity – but for businesses, it’s an even bigger opportunity, not only to be more sustainable but to save money. However, how do you build…