"We believe a business that operates at its finest, places their employee and customer experiences ahead of their product and/or service." Brian Wright, Founder & CEO of New Patient Group and WrightChat A podcast dedicated to improving the lives, careers and businesses of Orthodontists and other doctors that own their own practice, their employees and their family members. Learn fresh new ways to improve your leadership skills to create a unique culture. Learn innovative ways to create an on ...
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Three Essentials to Revolutionize your Practice in 2025 and Beyond - The Final Episode of Season 7!
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Send us a text Transform your Practice in 2025 - Schedule a Consultation Today! Bring Brian Wright to your Practice and Get 2025 Kicked off with a Bang! What if transforming your healthcare practice into a hospitality-driven business could set you apart from your competitors? This episode of the New Patient Group Podcast delves into the heart of th…
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How the Science of Mutualism and Cognitive Training can Revolutionize your Life, Career and Business
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Send us a text Schedule an Online Consultation Book Recommendation that Brian Mentions in this Episode - What to Say When You Talk to Yourself Unlock the secrets to transforming your medical practice with strategies that prioritize vision over mission and employee and customer experiences over mere services. Discover how forward-thinking doctors ca…
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Part 1 - How your Clinical Pursuit of Perfection is Sabotaging your Business Success
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Send us a text Schedule an Online Consultation Make sure and come see Brian on stage at the upcoming Invisalign Summit! About your Host: “Brian Wright is a combination of Marcus Lemonis from the Profit and the entire Shark Tank Team. You must partner your practice with his companies.” Dr. Staci Frankowitz - Orthodontist We tackle the crucial questi…
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The Recipe of Building High-Trust, High-Performing Teams w/ Guests Dr. Jep Paschal and Office Manager, Lisa Torino
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Send us a text Click here to receive the Navy Seals Trust vs. Performance for Free. Enter code "Trust" at checkout to access the above for free. Unlock the secrets to creating a powerhouse team in your healthcare practice with insights from Dr. Jep Paschal and office manager Lisa Tarino. They share their expertise on the pivotal role of trust in bu…
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Good Christina vs. Bad Christina - How the Culture you Create will Determine the Employee Performance you Receive
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Send us a text Click here to learn more about and register for the event that made all others obsolete Click here to Schedule a Business Consultation so We can Transform your Practice: About your Host: About your Host: “Brian Wright is a combination of Marcus Lemonis from the Profit and the entire Shark Tank Team. You must partner your practice wit…
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Navigating Peer Influence: How your Clinical Peers are Sabotaging your Business Success
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Send us a text Take Action and click here to schedule a consultation with us! NPG Iconic - Click here to learn more about and register for the event that made all others obsolete www.NewPatientGroup.com Can the advice from your clinical peers actually be sabotaging your orthodontic or dental practice? Find out in this eye-opening episode of the New…
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Unmasking Illusions: The hidden lies behind industry data trends and How they Lead to the Most Destructive Human Flaw
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Send us a text On-Site Workshop with a Six Figure Growth Plan - Click Here to Learn More Learn Advanced and Cutting Edge Skill Sets Used by the Finest People Businesses in the World, such as the Ritz Carlton and other famous Companies: - Leadership - Sales Fundamentals - Hospitality - Consumer Psychology - Verbiage - Presentation Learn How to Apply…
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Send us a text Ever wondered how a passion for snow skiing can shape a dynamic orthodontic career? Join us for a high-energy Rapid Fire Session with Dr. Brynn Cooper, an innovative orthodontist with practices in Houston and Lake Jackson, Texas. Dr. Cooper shares her journey through dental and ortho school, her favorite hobbies, and her life as a mo…
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An Invisalign Clear Aligner Appointment Gone Wrong - How Miscommunication and a Lack of a Customer Obsessed Culture Leads to Lost New Patients, Revenue and Referrals
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Send us a text Click here to Schedule a Consultation with Brian Wright How an Invisalign Clear Aligner Delivery Appointment Mishap and a Whole Foods Meat Market Mishap create poor patient and customer experiences. Can a single miscommunication cost you a loyal patient? Uncover the secrets to creating exceptional patient experiences that not only re…
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Part 3 - How to Achieve the Pinnacle of Customer Service | Transform the Patient Experience with Cutting Edge Digital Marketing Strategies
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Send us a text Click here to learn more how innovative video marketing can help your practice by www.NewPatientGroup.com What if you could transform your business into a customer-centric powerhouse, delighting customers and boosting your bottom line? Our latest episode offers the blueprint for creating exceptional customer experiences that keep cus…
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Part 2 - The Three Ways to Achieve the Pinnacle of Customer Service | Transforming Patient Experiences through Continuous Training
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Send us a text www.NewPatientGroup.com - The Employee & Patient Experience Company Transforming culture, training and digital marketing practices by implementing life changing experiences for you, your team and your patients. We believe experience is the key to increasing new patients, sales, conversion, compliance, cash flow, referrals and more. W…
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Part 1 - The Three Ways to Achieve the Pinnacle of Customer Service | Mastering a Culture that Obsesses Over Customer Experiences
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Send us a text Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o0ggkWzkPhg#/registration NPG Iconic Registration page https://newpatientgroup.com/npg-iconic/ What if you could revolutionize your practice by mastering high-end customer service? For this to happen, you must first r…
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Part 4 - How to know your Business has Achieved the Pinnacle of Customer Service
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Send us a text Treatment Coordinator BootCamp https://newpatientgroup.com/ortho-bootcamps/transform-your-treatment-coordinator-into-a-financial-expert/ Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o0ggkWzkPhg#/registration NPG Iconic Registration page https://newpatientgroup.c…
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Part 3 - How to Know your Business has Achieved the Pinnacle of Customer Service
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Send us a text Treatment Coordinator BootCamp https://newpatientgroup.com/ortho-bootcamps/transform-your-treatment-coordinator-into-a-financial-expert/ Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o0ggkWzkPhg#/registration NPG Iconic Registration page https://newpatientgroup.c…
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Part 2 - How to Know your Business has Achieved the Pinnacle of Customer Service
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Send us a text Treatment Coordinator BootCamp https://newpatientgroup.com/ortho-bootcamps/transform-your-treatment-coordinator-into-a-financial-expert/ Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o0ggkWzkPhg#/registration NPG Iconic Registration page https://newpatientgroup.c…
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Transforming Patient Experience - How to Know your Business has Achieved the Pinnacle of Customer Service (Part 1)
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Send us a text Treatment Coordinator BootCamp https://newpatientgroup.com/ortho-bootcamps/transform-your-treatment-coordinator-into-a-financial-expert/ AAO MasterClass Registration https://startmoresmiles.com/aao-2024-masterclass/ Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o…
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Episode 100 - A Tribute to the Outcasts, Rebels, Forward-Thinkers and Innovators Transforming the People Business of Orthodontics
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Send us a text AAO MasterClass Registration https://startmoresmiles.com/aao-2024-masterclass/ NPG Iconic Registration page https://newpatientgroup.com/npg-iconic/ www.NewPatientGroup.com The Future of Online Marketing and Practice Consulting. There are three essentials to operating a practice and a business at the highest of levels. We include them…
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Blue Ocean Orthodontics - Creating a Business that has NO Competition with Guest Dr. Bob Skopek
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Send us a text AAO MasterClass Registration https://startmoresmiles.com/aao-2024-masterclass/ NPG Iconic Registration page https://newpatientgroup.com/npg-iconic/ www.WrightChat.com We answer your new patient phone calls, speak just like own your own employees, remote into your management software and schedule new patients according to your protoco…
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How your New Patient Paperwork Proves your Practice Doesn't Function as a People First Business
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Send us a text AAO MasterClass Registration https://startmoresmiles.com/aao-2024-masterclass/ NPG Iconic Registration page https://newpatientgroup.com/npg-iconic/ www.WrightChat.com We answer your new patient phone calls, speak just like own your own employees, remote into your management software and schedule new patients according to your protoco…
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Send us a text AAO MasterClass Registration https://startmoresmiles.com/aao-2024-masterclass/ NPG Iconic Registration https://newpatientgroup.com/npg-iconic/ www.WrightChat.com We answer your new patient phone calls, speak just like own your own employees, remote into your management software and schedule new patients according to your protocols. W…
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Trust vs. Performance - Navy Seals Team Six Leadership Lessons for an Unstoppable Team, Culture and Business
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Send us a text AAO MasterClass Registration https://startmoresmiles.com/aao-2024-masterclass/ March 21st Webinar with Dr. Bob Skopek and our CEO, Brian Wright https://us06web.zoom.us/webinar/register/WN_yX2suoSsQNKG0g07iN_0Qw#/registration NPG Iconic Registration page will be live soon. We will place here when ready. For now, if you want to registe…
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Avoiding the Biggest Mistake Private Practices Make When Selling to Corporations
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Send us a text Register for NPG Iconic: https://newpatientgroup.com/getstarted/ Register for our February Bootcamp: www.Bootcamp.NewPatientGroup.com www.WrightChat.com We answer and schedule your new patient phone calls either as your primary or backup - Stop using outdated answering services as nobody leaves voicemails anymore ... We speak just li…
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Welcome to 2024 - The Year you Fired Yourself
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Send us a text www.WrightChat.com We answer and schedule your new patient phone calls either as your primary or backup - Stop using outdated answering services as nobody leaves voicemails anymore ... We speak just like your own employees, remote in and schedule new patients and they never know a "third party" answered! Transform your practice by ou…
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What a Down Economy Really Said About your Practice in 2023
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Send us a text www.WrightChat.com We answer and schedule your new patient phone calls either as your primary or backup - Stop using outdated answering services as nobody leaves voicemails anymore ... We speak just like your own employees, remote in and schedule new patients and they never know a "third party" answered! www.NewPatientGroup.com/FreeC…
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The Real Reason your Online Marketing is NOT Producing the Exceptional Results you Need
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Send us a text Free On-Demand Workshop at www.NewPatientGroup.com/FreeCourses www.WrightChat.com - Answering and Scheduling your New Patient Phone Calls so you can focus on the new patient experience when people enter your practice. Welcome to today's podcast with our Founder and CEO, Brian Wright. Have you ever wondered why your digital marketing …
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The Absolute Best Events that You and Your Team Will Likely Never Attend
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Send us a text www.NewPatientGroup.com www.WrightChat.com Ever wondered what the secret ingredients are that transform a single dental practice into a global empire? I'm going to take you on a thrilling journey that started with a single practice and blossomed into 250 across multiple countries. This episode is a treasure trove of valuable insights…
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Harnessing Calmness During Turbulent Times - Learning to Lead your Practice by Executing the #1 Trait of Great Pilots and Baseball Umpires
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Send us a text Click here to access our Free On-Demand Courses www.WrightChat.com Have you ever wondered what separates an exceptional leader from an average one? Join me as I take you on a journey through my personal experiences as a professional baseball umpire and a pilot, highlighting the pivotal role of curiosity in leadership and how this tra…
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Three Payment Plan Mistakes Preventing you from Starting More Clear Aligner Cases
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Send us a text Click here to access our Free On-Demand Courses www.WrightChat.com We answer, speak as your employee and schedule your new patient phone calls either as your primary or backup - Stop using outdated answering services as nobody leaves voicemails anymore ... We speak just like your own employees, remote in and schedule new patients and…
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How a Transformative Culture Can Forever Impact the Lives of Others - A Special Tribute to Dr. Boyd Whitlock
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Send us a text Click here to watch our Live Workshop from AAO 2023 in Chicago. Click here to access our Free On-Demand Courses www.WrightChat.com We answer and schedule your new patient phone calls either as your primary or backup - Stop using outdated answering services as nobody leaves voicemails anymore ... We speak just like your own employees,…
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The Most Ironic Thing About Your Patient Non-Compliance Complaints
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Send us a text Click here to watch our Live Workshop from AAO 2023 in Chicago. www.WrightChat.com We answer and schedule your new patient phone calls either as your primary or backup - Stop using outdated answering services as nobody leaves voicemails anymore ... We speak just like your own employees, remote in and schedule new patients and they ne…
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How You Are Doing to your Business What Price Shoppers Are Doing to Your Practice
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Send us a text "Brian Wright is a combination of Marcus Lemonis from the Profit and the entire Shark Tank Team. You must partner your practice with his companies." https://newpatientgroup.com http://www.WrightChat.com www.NewPatientGroup.com - The Patient Experience Company Transforming culture, training and digital marketing practices by implement…
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The Presentation Power of the Framing Effect - How to Get People to Draw Different Conclusions Based on the Same Information
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Send us a text www.WrightChat.com We answer and schedule your new patient phone calls either as your primary or backup - Stop using outdated answering services as nobody leaves voicemails anymore ... We speak just like your own employees, remote in and schedule new patients and they never know a "third party" answered! www.NewPatientGroup.com/FreeC…
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Why your Receptionist is your New Treatment Coordinator - Five Ways that Redefine the Receptionist Role to Thrive in the New Economy
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Send us a text www.WrightChat.com We answer and schedule your new patient phone calls either as your primary or backup - Stop using outdated answering services as nobody leaves voicemails anymore ... We speak just like your own employees, remote in and schedule new patients and they never know a "third party" answered! www.NewPatientGroup.com/FreeC…
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Welcome to 2023 - Three Ways to Reduce the Headaches Associated with Employee Onboarding & Training
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Send us a text www.NewPatientGroup.com/FreeCourses www.WrightChat.com - We answer and schedule your new patient phone calls either as your primary or backup - Stop using outdated answering services as nobody leaves voicemails anymore ... We speak just like your own employees, remote in and schedule new patients and they never know a "third party" a…
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How your Accountant is Sabotaging your Success - Four Ways that Redefine Cost and Overhead for the New Economy
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Send us a text How your Accountant is Sabotaging your Success - Four Ways that Redefine Cost and Overhead www.NewPatientGroup.com/freecourses www.WrightChat.com - Let us answer all your new patient calls or answer and schedule the new patient calls you miss. New Patient Group is a transformational coaching and marketing company bringing outside of …
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How to Grow your Business, while Strengthening your Marriage
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Send us a text www.NewPatientGroup.com/Podcast Free On-Demand Courses - www.NewPatientGroup.com/FreeCourses Let us answer your new patient phone calls for you at www.WrightChat.com New Patient Group is a transformational coaching and marketing company bringing outside of healthcare expertise to orthodontic practices wanting to stand out amongst the…
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The Critical Hiring Mistake Keeping you from Finding Higher Level Talent
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Send us a text How your Receptionist is Costing you Millions: https://www.youtube.com/watch?v=YAT3NSojzmk Podcast: www.NewPatientGroup.com/Podcast On-Demand Courses: www.NewPatientGroup.com/On-Demand New Patient Group is a transformational coaching and marketing company bringing outside of healthcare expertise to practices wanting to stand out amon…
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The Worst Marketing Mistake Business Owners Make in a Down Economy
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Send us a text FREE Business Consultation with our Founder/CEO - Just use the live chat feature on www.NewPatientGroup.com and request him. Sign up for Live Coaching Sessions - www.NewPatientGroup.com/Live-Sessions Sign up for an On-Demand Coaching Membership - www.NewPatientGroup.com/On-Demand New Patient Group is a transformational coaching compa…
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The #1 Success Trait of Billionaires & Why Price Shoppers Really Exist
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Send us a text www.newpatientgroup.com/live-sessions Use Discount Podcast20 to receive a 20% discount on our upcoming online bootcamps! Welcome to episode 78 of the New Patient Group Podcast. Today we have a great one for you that is the backbone of why New Patient Group exists and we cannot wait for you to hear our Founder & CEO passionately discu…
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The One Word that Defines if You'll be a Great Leader
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Send us a text www.NewPatientGroup.com/Podcast Office Automation Platform www.NewPatientGroup.com/OfficeAutomation FREE On-Demand Courses www.NewPatientGroup.com/FREECourses Welcome to another episode of the New Patient Group & WrightChat Podcast. Want to know if you are hiring the right person for a leadership position. Interested in knowing if yo…
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The Most Important Part of your Brand Awareness You're Likely Forgetting
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Send us a text FREE Online Courses - www.NewPatientGroup.com/FreeCourses Welcome to another episode of the New Patient Group Podcast. Today we dive into the most important part of your brand awareness that you are likely forgetting. This episode intends to reshape your mindset on where brand awareness actually begins in terms of your marketing succ…
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Five Essentials to Ensure your Practice Thrives in a Down Economy
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Send us a text www.NewPatientGroup.com Free On-Demand Courses: www.NewPatientGroup.com/FreeCourses Welcome to season five, episode four of the New Patient Group Podcast. Today our Founder & CEO discusses five essential items you can be doing inside your practice to ensure your business thrives during slow economic times.…
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The 80/20 Sales Rule & The Biggest Mistake Made in your TC & Doctor Exams
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Send us a text Welcome to another episode of the New Patient Group Podcast. Learn an advanced sales principle that will reduce the biggest mistake you are making in your exam and increase case acceptance and revenue.Brian Wright
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Five Pricing Strategies to Successfully Increase your Fees, Conversion, Profit & Revenue
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Send us a text Welcome to another episode of the New Patient Group & WrightChat Podcast. Today we dive into the hot topic of raising fees at your practice and how to be successful in doing so. The five pricing strategies we discuss today are used by famous companies across the globe and today we will teach you how to use them in your practice. This…
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Welcome to 2022 ... The Year You Woke Up Scared!
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Send us a text On-Demand Courses www.npgu.newpatientgroup.com/ Leadership & Culture Coaching www.newpatientgroup.com/coaching/ Team Training www.newpatientgroup.com/training/ Online Marketing www.newpatientgroup.com/digital-marketing/ Welcome to season five of the New Patient Group & WrightChat Podcast. A business, marketing and life coaching podca…
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The Glaring Hole Missing from Every Job Description at your Practice
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Send us a text Iconic - The Event that Changed it All https://www.youtube.com/watch?v=ZsLqdBYZKZk New Patient Group - The Employee and Patient Experience Co. Transforming culture, training and digital marketing practices by implementing life changing experiences for you, your team and your patients. We believe experience is the key to increasing ne…
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The Real Story Behind your One Star Patient Reviews
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Send us a text On-Demand Courses www.npgu.newpatientgroup.com/ Leadership & Culture Coaching www.newpatientgroup.com/coaching/ Team Training www.newpatientgroup.com/training/ Online Marketing www.newpatientgroup.com/digital-marketing/ Answering and Scheduling the New Patient Calls you Miss www.WrightChat.com www.NewPatientGroup.com Welcome to the N…
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The Lie You've Been Told About the Lifeline of your Practice
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Send us a text On-Demand Courses www.npgu.newpatientgroup.com/ Leadership & Culture Coaching www.newpatientgroup.com/coaching/ Team Training www.newpatientgroup.com/training/ Online Marketing www.newpatientgroup.com/digital-marketing/ Answering and Scheduling the New Patient Calls you Miss www.WrightChat.com www.NewPatientGroup.com and www.WrightCh…
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The Subconscious Bias Keeping you from More Cash Flow & Starts
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Send us a text On-Demand Courses www.npgu.newpatientgroup.com/ Leadership & Culture Coaching www.newpatientgroup.com/coaching/ Team Training www.newpatientgroup.com/training/ Online Marketing www.newpatientgroup.com/digital-marketing/ Answering and Scheduling the New Patient Calls you Miss www.WrightChat.com www.NewPatientGroup.com/Podcast Welcome …
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Redefining Greatness - The 5 Essential Attributes that Define an Exceptional Employee in the New Economy
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Send us a text On-Demand Courses www.npgu.newpatientgroup.com/ Leadership & Culture Coaching www.newpatientgroup.com/coaching/ Team Training www.newpatientgroup.com/training/ Online Marketing www.newpatientgroup.com/digital-marketing/ Answering and Scheduling the New Patient Calls you Miss www.WrightChat.com www.NewPatientGroup.com and www.WrightCh…
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