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Each week, TELUS Talks with Tamara Taggart will bring exclusive conversations with experts and influencers making a difference for Canadians right now. From health and wellness, to community, to social responsibility, we’ll share stories, bust myths, provide simple and practical tips, and deliver information of value to Canadians.
Customer Experience is the new competitive battleground – and this podcast will give you the competitive edge. Subscribe now for rare interviews and powerful insights from the Masters of CX. Spotify, Nest Labs, Gofundme – just some of the global giants of tech who have paid a visit to TELUS International Studios
Tune in to find out about Whistler Blackcomb’s hottest athletes and events and go behind the scenes with the people who run the mountain.
Tara Mohr is a groundbreaking women’s leadership expert, certified coach and the celebrated author of “Playing Big”. Her work has been featured on Oprah.com, Goop and in the New York Times. Tara shares what it means to play big in life, even when we’re in the middle of a pandemic. She discusses the messy phase of transitioning from one life stage t…
Between the flu and COVID-19, Canadians will be hit by a double wave this fall. Dr. Dominik Nowak is a national leader in primary care and health strategy and lead physician for the TELUS Medical Advisory Council, helping organizations across Canada create a proactive pandemic response. Dr. Nowak emphasizes the importance of the four simple actions…
Dr. Wendy Craig, head of Psychology at Queen’s university, and Matthew Johnson, Director of Education for MediaSmarts, share their media literacy and anti-cyberbullying expertise with parents. They offer suggestions on how to approach conversations with your children about being online and share how it’s less about screen time and more about instil…
Eight years ago, Carol Todd’s 15-year-old daughter Amanda took her own life after suffering through cyberbullying and sexual harassment. From this unthinkable tragedy, Carol found she could help others by sharing Amanda’s story around the world. The new documentary Dark Cloud examines the epidemic of cyberbullies and their targets, and in it Carol …
Soprano Ambur Braid wants you to remember how music can take you to a better place when everything feels terrible. Tamara talks to Ambur about her small town roots, how she’s coping with an interrupted international career and why opera should be in our pandemic self-care kit.TELUS
It makes good business sense: happy employees lead to happy customers. On this episode of TELUS International Studios, Evelyn Doyle, HR Director EMEA at Patagonia talks to us about how empowering employees to be a part of something bigger is the secret that's stitched into Patagonia's fabric. Culture, purpose, and being part of a change is somethin…
A group of Harvard students have created a new online community called Dear Canada that connects people of all ages across the country with virtual postcards. Founding members Katherine and Aysha explain why they wanted to create a platform that uses the spirit of social media in useful ways. Both feel that social content can sometimes be weaponize…
Judith Heumann is an internationally-recognized author and leader in the Disability Rights movement. She served in both the Clinton and Obama administrations and was a key figure in the Netflix documentary Crip Camp. She believes we must keep telling the stories of people living with disabilities to create change. Judith and Tamara discuss advocati…
For almost a year, Hilde Fålun Strøm and Sunniva Sorby have lived in a tiny hunter’s cabin in the high Arctic, with no running water or electricity, and with polar bears as their nearest neighbours. They’ve battled hurricane winds, bone-chilling temperatures and months of darkness, but it’s all in an effort to raise awareness for climate change. As…
Never before have so many of us experienced so much uncertainty, loss, and grief all at the same time. We can grieve when we lose a loved one, but we can also grieve the loss of a job, a plan or a way of life. Grief expert and author Claire Bidwell Smith talks with Tamara about the connection between grief and anxiety and how meditation and ritual …
Recent months have been a make-or-break time for companies all over the world. As everyday life for so many changed seemingly overnight, companies were forced to adapt. For many shops with only brick-and-mortar locations, this looked like an acceleration of the store's online presence in order to stay up and meet demands. Enter: Shopify, an ecommer…
As the social justice movement gains enormous traction, Canadians are reflecting on the racism experienced by Indigenous Peoples across the country. Chastity Davis has extensive experience acting as an empathetic and consultative bridge between Indigenous and non-Indigenous people, communities and companies. Besides education and policy change, Cha…
George Floyd’s death sparked worldwide protests and fueled open conversations about systemic racism and white privilege. Vancouver-based diversity and inclusion consultant Cicely Belle Blain unpacks how the social justice conversation is unfolding in Canada, the meaning of privilege and unconscious bias, and how Canadians are both participating in …
In Chechnya, LGBTQ+ people are living in fear of being discovered and killed, just for being who they are. A group of activists are risking their lives to create safehouses to help persecuted Chechens escape. Oscar-nominated filmmaker David France discusses his documentary Welcome to Chechnya, which is a tribute to the human spirit. While we celebr…
Experts knew it wasn’t a matter of if, but when a deadly virus like COVID-19 would hit. Dr. Michael Osterholm, Director of the Centre for Infectious Disease Research and Policy at the University of Minnesota, weighs in on why the pandemic still caught us off guard and how the interconnectedness of our global economy is making the impact worse. Ther…
Restaurants are part of the social fabric to many communities and give cities their unique personalities. But across the country, few industries have been hit harder by COVID-19 than hospitality. Restaurants are vital - they hire locally, keep neighbourhoods thriving and support many aspects of our economy - and today, they’re performing herculean …
As entrepreneurs look for funding for their next big idea, they might want to take a closer look at their CX strategy. Andrew Steele from venture capital firm Activant Capital joins this episode of TELUS International Studios to discuss exactly how VCs look at how companies approach their customer experience model. This comes at even greater import…
COVID-19 has had a profound impact on the global economy. Everyone is feeling the effects - from families, to small businesses, to big companies. The Honourable Perrin Beatty is CEO of the Canadian Chamber of Commerce and is uniquely equipped to discuss where our nation’s economy is headed. Perrin links our adaptability to major events in the past …
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TELUS Talks with Tamara Taggart
We’re four months into this pandemic, and our mental health is being pushed to the limits in new ways. It’s getting harder to stick with the routines and behaviours that keep us stable, and tense conversations with friends, family members and strangers on social media are making things worse. Psychiatrist and TELUS Chief Neuroscience Officer Dr. Di…
On this episode of the TELUS International Studios podcast, we're joined by two guests who predict what the world might look like as lockdown restrictions due to the COVID-19 pandemic lift all over the world. Dr. Pete Lunn is a behavioral economist, author and former BBC journalist who now heads up the Behavioral Research unit of the Economic and S…
What separates the world's most successful companies from all the rest? World-class customer experience. On TELUS International Studios, we meet with some of the top companies and leaders in customer experience, to deep dive into what CX means to them. Follow this space to hear more on topics like Trust & Safety, the use of AI and chatbots, data sc…
COVID is turning regular business owners into skilled technologists, as the digital wave continues to change how we live and consume. CBC Dragon, tech entrepreneur and Club Penguin creator, Lane Merrifield talks with Tamara about how businesses are navigating the pandemic and why it’s not a bad thing if your kid is spending more time playing video …
Are you sifting through COVID-19 articles to get to the right info? For award-winning health reporter and columnist for the Globe and Mail, André Picard, there may be an abundance of headlines on the pandemic, but it’s a once-in-a-century event that can’t be underplayed. Throughout his 40-year career, Picard has covered almost every infectious dise…
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TELUS Talks with Tamara Taggart
Traditional gender expectations remain largely unchanged, decades after women entered the workplace in droves, and it’s not fair for anyone. Brigid Schulte, author of Overwhelmed: How to Work, Love and Play When No One Has the Time, breaks down these unrealistic standards and pushes all of us to have the right conversations to reset our family dyna…
In this episode, Tamara sits down with Eva Holland, the author of Nerve: A Personal Journey Through the Science of Fear. Eva talks about the lessons she learned from facing her own fears, where phobias come from, why we feel fear in the first place and how it can save us.TELUS
In this episode, Tamara sits down with child psychologist and best-selling author, Dr. Ross Greene, to talk about parenting during the pandemic. Dr. Greene explains that even though being a parent while we’re physically isolating is tougher, we need to give ourselves a break. It can be an incredible opportunity to get to know your kids better, reco…
In this episode, Tamara sits down with Dr. Gabor Maté, renowned speaker, best-selling author and retired physician with extensive expertise in addiction, stress and childhood development. Dr. Maté explains the science behind stress and trauma and how the body and mind are connected when we’re doing the work to heal.…
In this episode Tamara Taggart sits down with Dr. Elka Walsh, a leader in education and the President & CEO at UDiscover Learning Inc. Dr. Walsh draws on her over 20 years of experience as an educator to talk about the changes our education system has seen in the past few months. She explains why now is the perfect time to rethink our education mod…
In this episode, Tamara sits down with Bill Burnett and Dave Evans, authors of the #1 New York Times Best Seller, Designing Your Life. They talk with Tamara about how we can use design thinking principles to thrive at any age and any stage in life, even now. With theories rooted in design thinking and science, they explain how to overcome dysfuncti…
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TELUS Talks with Tamara Taggart
In this episode, Tamara sits down with Dr. Maryam Zeineddin, a family physician with particular interest in preventative health and lifestyle counselling. Maryam demonstrates the importance of mental health in medicine, explains how we can take ownership of our own well-being and gives tips on how to practice self-care while isolating at home.…
The role of virtual healthcare has become increasingly important in recent months and in this episode, Tamara sits down with Juggy Sihota, Vice-president of Consumer Health at TELUS, to talk about how it’s changing the health landscape in Canada. Juggy talks about why digital solutions can be used to complement traditional, face-to-face care and ex…
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TELUS Talks with Tamara Taggart
In this episode, Tamara sits down with Angela Marie MacDougall, Executive Director at Battered Women’s Support Services (BWSS), an organization that educates, advocates and supports people leaving abusive relationships. Angela describes why her team was able to prepare for an increase in calls when COVID-19 hit, how detrimental social isolation can…
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TELUS Talks with Tamara Taggart
In this episode, Tamara sits down with Dr. Joshua Tepper, family physician, and President and CEO of North York General Hospital in Toronto. Dr. Tepper pulls from his extensive medical background and on-the-ground experience leading a hospital to talk about the weight of the pandemic on the healthcare system. He describes the challenges that still …
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TELUS International Studios
Voxpro Studios is now TELUS International Studios. On this episode, we speak to Alan Coleman, Founder of Sweepr - the voice activated customer service platform looking to help streamline CX for the smart home industry. With the connected home becoming more complex and layered with multiple devices, fixing a simple technical problem might seem like …
Voxpro Studios is now TELUS International Studios. On this episode of the Work From Home Series, Jon Stross, cofounder at Greenhouse, shares how companies can continue to prioritise employees remotely. Everything from recruiting, interviewing, onboarding, and maintaining company culture in a new remote-working world has changed for companies everyw…
In this episode, Tamara sits down with Alisa Simon from Kids Help Phone to talk about how young people are coping with social distancing and isolation. The demand for professional counselling has grown exponentially during the pandemic and Simon shares what we can do to help make sure every young person knows they have someone to talk to. Kids Help…
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TELUS Talks with Tamara Taggart
In this episode, Tamara sits down with Dr. Olav Krigolson, a neuroscientist who specializes in human learning and decision-making. Dr. Krigolson uses research to explain the effects of social isolation on our brains, why we might be making impaired decisions while we’re physically distanced from friends and family, and what we can do to keep our br…
In this episode, Tamara sits down with Joy Bowen-Eyre, the CEO of The Alex, a non-profit organization in Calgary that delivers health and social services to vulnerable communities. Joy and Tamara talk about how the not-for-profit sector has been helping Calgarians during the pandemic and what we can all do to safely support each other while we’re s…
In this episode, Tamara sits down with Kelle Hampton, New York Times best-selling author and lifestyle blogger, who writes about enjoying the simple things in life as she raises three kids. Kelle reminds us to recognize and appreciate everyday moments as she and Tamara chat about slowing down, rediscovering what makes us happy and doing three simpl…
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TELUS International Studios
Voxpro Studios is now TELUS International Studios. On the third episode in the Work From Home Series, Kieran McCorry, National Technology Officer - Microsoft Ireland shares his insights, experiences, and predictions on how our current working situation will change the world of work forever. With a surge of employees using Microsoft Teams to ease th…
In this episode, Tamara sits down with Canadian YouTube sensation, Ariel Bissett. With over 170,000 followers, Ariel is a reader, writer and filmmaker, recommending books to the masses and interviewing notable figures like Bill Gates, Michelle Obama and Margaret Atwood. Tamara and Ariel share their book recommendations and talk about how reading an…
Over the past few weeks, we’ve heard over and over again about the importance of washing our hands, but what about our phones? In this episode, Tamara sits down with Managing Editor of MobileSyrup, Patrick O’Rourke, to talk about why we should be keeping our devices clean, what the best method is for cleaning them, and how we can best use technolog…
Voxpro Studios is now TELUS International Studios. This is an exceptionally challenging and confusing time for employees and employers all over the world. The current global situation has accelerated digital transformation for many companies previously only flirting with digital capabilities as a 'nice-to-have' option. On the second installment of …
In this episode, Tamara sits down with B.C. Provincial Health Officer, Dr. Bonnie Henry, to update Canadians on the COVID-19 pandemic. Dr. Henry emphasizes the continued importance of physical distancing, what we can do to flatten the curve and how much longer we’re expected to be in isolation.TELUS
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TELUS Talks with Tamara Taggart
In this episode, Tamara Taggart sits down with respected entrepreneur and best-selling author Arlene Dickinson. Known for her roles on Dragons’ Den and the TELUS Pitch, Arlene shares advice to new and veteran business owners on how to weather a crisis. She talks with Tamara about her own personal journey and why now is the time to get to know yours…
In this episode, Tamara Taggart sits down with financial advisor and best-selling author, Maili Wong, to talk about financial health in a time of crisis. Maili compares the current economic climate with financial crises of the past and explains how you can take a “smart risk” approach to your investments.…
Voxpro Studios is now TELUS International Studios. As we all embark on this unprecedented time of uncertainty, businesses and employees have had to adapt to new practices at the drop of a dime. Many of us are now working from home as a long term solution for the very first time. It's tempting to wake up in the morning and check your emails from the…
In this episode, Tamara Taggart sits down with Desiree Nielsen, a registered dietician, published author and television host. Desiree tells us how to keep food simple during quarantine, what we can eat to support our immune systems, and how to embrace wellness while we’re facing unusual circumstances.…
Tamara and Hayley talk about how to stay healthy and active during the COVID-19 crisis, and how the pandemic is affecting the world of sports.TELUS
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TELUS Talks with Tamara Taggart
The COVID-19 pandemic has rattled many of us as we struggle to adapt to a fast-changing world. For Leisse Wilcox, there is familiarity amid the uncertainty.TELUS
