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Annette Franz, Founder and CEO of CX Journey joins us on this episode of TELUS International Studios. Annette has been accelerating the industry for 20 years, analyzing companies and helping them strategically nail CX. In the interview, she also warns companies of the consequences of when CX falls to the wayside.…
 
One of our favourite guests - Dr. Diane McIntosh - returns to answer the question: what is depression? Dr. McIntosh is a Psychiatrist, bestselling author and TELUS’ Chief Neuroscience Officer, and she says that even though depression and anxiety can show up in numerous ways, there are common symptoms to look for. She also debunks some of the myths …
 
Rosemary Sadlier is an author, educator and past president of the Ontario Black History Society, where she was instrumental in establishing Black History Month in Canada. She has been a fierce advocate for reforming the education system to include the history of African Canadians and speaks out on systemic racism and the erasure of Black history. R…
 
On this episode of TELUS International Studios, we chat with Peter Ryan of Ryan Strategic Advisory. A former guest of the podcast way back in 2017, Peter offers a unique approach to which technology has remained on top, how the world of CX has shifted because of the COVID-19 pandemic, the use of analytics to understand your customer base, and how s…
 
Koa Beck is the former editor-in-chief of Jezebel and author of the new book White Feminism, a discussion about race, empowerment and inclusion. In 2013, Koa wrote an essay that went viral on the phenomenon of “passing” and getting more credibility if seen as a white, straight person. In her recent book, she describes ‘white feminism’ as a specific…
 
Deborah Flint joined the Greater Toronto Airports Authority as President and CEO only six weeks before the pandemic hit. She says the aviation industry has never experienced anything like this, and its future depends on health and technology innovation. Toronto Pearson has brought in new protocols to make it one of the healthiest airports in North …
 
Starting a new business or a side hustle can seem scary, but after years working for the biggest tech companies in the world, Mark Quinn took the plunge. Mark is currently the Head of Engineering Operations at Waymo, and has worked at a very high level for tech giants like Apple, Amazon and LinkedIn. But now, Mark is the Founder and CEO of Eyelinez…
 
Helen Knott is a social worker and author of the critically-acclaimed bestseller In My Own Moccasins. Her memoir is an unflinching account of addiction, intergenerational trauma and sexual violence. But it’s also about the power of ceremony, the love of family and redemption. Beautifully written, her memoir shares experiences we often don’t hear fr…
 
Across the country, homeless and at-risk Canadians suffer from limited access and other socioeconomic barriers to healthcare. But mobile health clinics are changing that, bringing healthcare right into a patient's neighborhood. Dr. Andrew Boozary is a primary care physician and an executive director at UHN which manages the internationally recogniz…
 
Registered Dietician and author of Good Food, Bad Diet, Abby Langer has made it her life’s mission to debunk fad diets. For more than 20 years she’s watched people struggle with food and their bodies. Her new book examines the negative core beliefs holding us back and weighs the emotional, physical and social costs of focusing on dieting. She asks …
 
Companies have had to digitize their business processes at rapid speed due to the COVID-19 pandemic. Twilio is one of the companies keeping very busy during this time by helping the rest of the world's companies adapt to the modern reality of having to do business. We've seen six years of digital transformation happen in under a year - skipping ove…
 
Through his extraordinary, best-selling memoir, From the Ashes, Métis-Cree-Scot author, Jesse Thistle, chronicles his life on the streets and how he overcame trauma and addiction. The former high school dropout turned Indigenous scholar and Ph.D. candidate shares his theories with Tamara on the effects of intergenerational trauma, systemic racism a…
 
During this extremely difficult year, we have had the privilege to talk to incredible people on TELUS International Studios who have made great strides, predictions, and even offered guidance to employees and business leaders to help make it through this period. Happy new year from all of us at TELUS International! We look forward to having you joi…
 
Dr. Ryan Hamilton is a sports psychologist and mental health performance consultant with both the NHL and the International Ice Hockey Federation. This year, he was part of the teams that led the Tampa Bay Lightning to win the Stanley Cup and Team Canada to win Gold at the World Juniors Hockey Championship. He talks about how he creates the right p…
 
The UN predicts we’ll need to feed 10 billion people by 2050. Currently, the worldwide agriculture industry is trying to balance profitability with sustainability, maintain regular food supply, and manage depleted water and soil systems. Chief Strategy Officer for the Canadian Agri-Food Policy Institute, Ted Bilyea, discusses how new technologies s…
 
The introduction of 5G will make the world profoundly more connected. To understand what that truly means, we speak with Eros Spadotto, Executive VP of Technology Strategy and Business Transformation at TELUS. He explains that 5G is not just another “G”, but a fundamentally different mobile network unlike anything we’ve experienced. It will transfo…
 
Opioid deaths are on the rise in Canada, with 2020 setting record highs. Dr. Mark Tyndall is an epidemiologist, infectious disease specialist, as well as the former head of the BC Centre for Disease Control. His current focus is on addiction, drug overdose and policy and he’s pulling back the curtain on his work to talk about the importance of harm…
 
CBC Dragon, tech entrepreneur and Club Penguin creator, Lane Merrifield is back to talk about how to be a successful entrepreneur and make a difference in the world at the same time. Lane believes the best business ideas have social innovation at the core, are born from change and crisis and are critical to Canada’s economy. He also gives our liste…
 
The global pandemic forced many companies all over the world to accelerate their digital transformation. On this episode of TELUS International Studios, we're joined by Jim Radzicki, the Chief Technology Officer of TELUS International, who shares the many pieces of the digital transformation puzzle during these unprecedented times. Adapting to a wo…
 
Dr. Samir Sinha is the director of geriatrics at Sinai Health in Toronto and a passionate advocate for seniors. He shares some sobering stats about the effect COVID has had on seniors and a new survey that reveals more than half of Canadians say the pandemic has changed their opinion on where they want to age. Recently, doctors have become proficie…
 
Pete Bombaci is the founder of the GenWell project, a movement that aims to help people understand that human connection is the single most important thing we can do for our happiness. It’s obvious the pandemic is robbing most of us from true connection - from seeing loved ones in person, to interacting with co-workers, even chatting with a barista…
 
Psychologist and author Dr. Steven Taylor has been studying the psychological footprint of pandemics and sees strong parallels between the Spanish flu from 100 years ago and COVID-19 today. Dr. Taylor shares his insights on the problematic behaviours and mental health challenges we’re seeing now and could see in the future, but he also outlines the…
 
Tara Mohr is a groundbreaking women’s leadership expert, certified coach and the celebrated author of “Playing Big”. Her work has been featured on Oprah.com, Goop and in the New York Times. Tara shares what it means to play big in life, even when we’re in the middle of a pandemic. She discusses the messy phase of transitioning from one life stage t…
 
Between the flu and COVID-19, Canadians will be hit by a double wave this fall. Dr. Dominik Nowak is a national leader in primary care and health strategy and lead physician for the TELUS Medical Advisory Council, helping organizations across Canada create a proactive pandemic response. Dr. Nowak emphasizes the importance of the four simple actions…
 
Dr. Wendy Craig, head of Psychology at Queen’s university, and Matthew Johnson, Director of Education for MediaSmarts, share their media literacy and anti-cyberbullying expertise with parents. They offer suggestions on how to approach conversations with your children about being online and share how it’s less about screen time and more about instil…
 
Eight years ago, Carol Todd’s 15-year-old daughter Amanda took her own life after suffering through cyberbullying and sexual harassment. From this unthinkable tragedy, Carol found she could help others by sharing Amanda’s story around the world. The new documentary Dark Cloud examines the epidemic of cyberbullies and their targets, and in it Carol …
 
Soprano Ambur Braid wants you to remember how music can take you to a better place when everything feels terrible. Tamara talks to Ambur about her small town roots, how she’s coping with an interrupted international career and why opera should be in our pandemic self-care kit.TELUS
 
It makes good business sense: happy employees lead to happy customers. On this episode of TELUS International Studios, Evelyn Doyle, HR Director EMEA at Patagonia talks to us about how empowering employees to be a part of something bigger is the secret that's stitched into Patagonia's fabric. Culture, purpose, and being part of a change is somethin…
 
A group of Harvard students have created a new online community called Dear Canada that connects people of all ages across the country with virtual postcards. Founding members Katherine and Aysha explain why they wanted to create a platform that uses the spirit of social media in useful ways. Both feel that social content can sometimes be weaponize…
 
Judith Heumann is an internationally-recognized author and leader in the Disability Rights movement. She served in both the Clinton and Obama administrations and was a key figure in the Netflix documentary Crip Camp. She believes we must keep telling the stories of people living with disabilities to create change. Judith and Tamara discuss advocati…
 
For almost a year, Hilde Fålun Strøm and Sunniva Sorby have lived in a tiny hunter’s cabin in the high Arctic, with no running water or electricity, and with polar bears as their nearest neighbours. They’ve battled hurricane winds, bone-chilling temperatures and months of darkness, but it’s all in an effort to raise awareness for climate change. As…
 
Never before have so many of us experienced so much uncertainty, loss, and grief all at the same time. We can grieve when we lose a loved one, but we can also grieve the loss of a job, a plan or a way of life. Grief expert and author Claire Bidwell Smith talks with Tamara about the connection between grief and anxiety and how meditation and ritual …
 
Recent months have been a make-or-break time for companies all over the world. As everyday life for so many changed seemingly overnight, companies were forced to adapt. For many shops with only brick-and-mortar locations, this looked like an acceleration of the store's online presence in order to stay up and meet demands. Enter: Shopify, an ecommer…
 
As the social justice movement gains enormous traction, Canadians are reflecting on the racism experienced by Indigenous Peoples across the country. Chastity Davis has extensive experience acting as an empathetic and consultative bridge between Indigenous and non-Indigenous people, communities and companies. Besides education and policy change, Cha…
 
George Floyd’s death sparked worldwide protests and fueled open conversations about systemic racism and white privilege. Vancouver-based diversity and inclusion consultant Cicely Belle Blain unpacks how the social justice conversation is unfolding in Canada, the meaning of privilege and unconscious bias, and how Canadians are both participating in …
 
In Chechnya, LGBTQ+ people are living in fear of being discovered and killed, just for being who they are. A group of activists are risking their lives to create safehouses to help persecuted Chechens escape. Oscar-nominated filmmaker David France discusses his documentary Welcome to Chechnya, which is a tribute to the human spirit. While we celebr…
 
Experts knew it wasn’t a matter of if, but when a deadly virus like COVID-19 would hit. Dr. Michael Osterholm, Director of the Centre for Infectious Disease Research and Policy at the University of Minnesota, weighs in on why the pandemic still caught us off guard and how the interconnectedness of our global economy is making the impact worse. Ther…
 
Restaurants are part of the social fabric to many communities and give cities their unique personalities. But across the country, few industries have been hit harder by COVID-19 than hospitality. Restaurants are vital - they hire locally, keep neighbourhoods thriving and support many aspects of our economy - and today, they’re performing herculean …
 
As entrepreneurs look for funding for their next big idea, they might want to take a closer look at their CX strategy. Andrew Steele from venture capital firm Activant Capital joins this episode of TELUS International Studios to discuss exactly how VCs look at how companies approach their customer experience model. This comes at even greater import…
 
COVID-19 has had a profound impact on the global economy. Everyone is feeling the effects - from families, to small businesses, to big companies. The Honourable Perrin Beatty is CEO of the Canadian Chamber of Commerce and is uniquely equipped to discuss where our nation’s economy is headed. Perrin links our adaptability to major events in the past …
 
We’re four months into this pandemic, and our mental health is being pushed to the limits in new ways. It’s getting harder to stick with the routines and behaviours that keep us stable, and tense conversations with friends, family members and strangers on social media are making things worse. Psychiatrist and TELUS Chief Neuroscience Officer Dr. Di…
 
On this episode of the TELUS International Studios podcast, we're joined by two guests who predict what the world might look like as lockdown restrictions due to the COVID-19 pandemic lift all over the world. Dr. Pete Lunn is a behavioral economist, author and former BBC journalist who now heads up the Behavioral Research unit of the Economic and S…
 
What separates the world's most successful companies from all the rest? World-class customer experience. On TELUS International Studios, we meet with some of the top companies and leaders in customer experience, to deep dive into what CX means to them. Follow this space to hear more on topics like Trust & Safety, the use of AI and chatbots, data sc…
 
COVID is turning regular business owners into skilled technologists, as the digital wave continues to change how we live and consume. CBC Dragon, tech entrepreneur and Club Penguin creator, Lane Merrifield talks with Tamara about how businesses are navigating the pandemic and why it’s not a bad thing if your kid is spending more time playing video …
 
Are you sifting through COVID-19 articles to get to the right info? For award-winning health reporter and columnist for the Globe and Mail, André Picard, there may be an abundance of headlines on the pandemic, but it’s a once-in-a-century event that can’t be underplayed. Throughout his 40-year career, Picard has covered almost every infectious dise…
 
Traditional gender expectations remain largely unchanged, decades after women entered the workplace in droves, and it’s not fair for anyone. Brigid Schulte, author of Overwhelmed: How to Work, Love and Play When No One Has the Time, breaks down these unrealistic standards and pushes all of us to have the right conversations to reset our family dyna…
 
In this episode, Tamara sits down with Eva Holland, the author of Nerve: A Personal Journey Through the Science of Fear. Eva talks about the lessons she learned from facing her own fears, where phobias come from, why we feel fear in the first place and how it can save us.TELUS
 
In this episode, Tamara sits down with child psychologist and best-selling author, Dr. Ross Greene, to talk about parenting during the pandemic. Dr. Greene explains that even though being a parent while we’re physically isolating is tougher, we need to give ourselves a break. It can be an incredible opportunity to get to know your kids better, reco…
 
In this episode, Tamara sits down with Dr. Gabor Maté, renowned speaker, best-selling author and retired physician with extensive expertise in addiction, stress and childhood development. Dr. Maté explains the science behind stress and trauma and how the body and mind are connected when we’re doing the work to heal.…
 
In this episode Tamara Taggart sits down with Dr. Elka Walsh, a leader in education and the President & CEO at UDiscover Learning Inc. Dr. Walsh draws on her over 20 years of experience as an educator to talk about the changes our education system has seen in the past few months. She explains why now is the perfect time to rethink our education mod…
 
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