Лучшие подкасты про TELUS (2021)

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TELUS International Studios

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Annette Franz on tackling CX pain points 26:02

21h ago26:02

26:02

Annette Franz, Founder and CEO of CX Journey joins us on this episode of TELUS International Studios. Annette has been accelerating the industry for 20 years, analyzing companies and helping them strategically nail CX. In the interview, she also warns companies of the consequences of when CX falls to the wayside.…

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TELUS Talks with Tamara Taggart

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Is this depression?: Dr. Diane McIntosh 32:11

4d ago32:11

32:11

One of our favourite guests - Dr. Diane McIntosh - returns to answer the question: what is depression? Dr. McIntosh is a Psychiatrist, bestselling author and TELUS’ Chief Neuroscience Officer, and she says that even though depression and anxiety can show up in numerous ways, there are common symptoms to look for. She also debunks some of the myths …

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TELUS Talks with Tamara Taggart

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Canada’s rich Black history: Rosemary Sadlier 40:05

11d ago40:05

40:05

Rosemary Sadlier is an author, educator and past president of the Ontario Black History Society, where she was instrumental in establishing Black History Month in Canada. She has been a fierce advocate for reforming the education system to include the history of African Canadians and speaks out on systemic racism and the erasure of Black history. R…

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TELUS International Studios

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An Analyst's Take: Peter Ryan on the Shifts in CX 23:35

11d ago23:35

23:35

On this episode of TELUS International Studios, we chat with Peter Ryan of Ryan Strategic Advisory. A former guest of the podcast way back in 2017, Peter offers a unique approach to which technology has remained on top, how the world of CX has shifted because of the COVID-19 pandemic, the use of analytics to understand your customer base, and how s…

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TELUS Talks with Tamara Taggart

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White Feminism: Koa Beck 34:48

18d ago34:48

34:48

Koa Beck is the former editor-in-chief of Jezebel and author of the new book White Feminism, a discussion about race, empowerment and inclusion. In 2013, Koa wrote an essay that went viral on the phenomenon of “passing” and getting more credibility if seen as a white, straight person. In her recent book, she describes ‘white feminism’ as a specific…

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TELUS Talks with Tamara Taggart

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The future of flying: Deborah Flint 29:35

25d ago29:35

29:35

Deborah Flint joined the Greater Toronto Airports Authority as President and CEO only six weeks before the pandemic hit. She says the aviation industry has never experienced anything like this, and its future depends on health and technology innovation. Toronto Pearson has brought in new protocols to make it one of the healthiest airports in North …

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TELUS International Studios

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How Eyelinez can help virtual engagement 39:38

29d ago39:38

39:38

Starting a new business or a side hustle can seem scary, but after years working for the biggest tech companies in the world, Mark Quinn took the plunge. Mark is currently the Head of Engineering Operations at Waymo, and has worked at a very high level for tech giants like Apple, Amazon and LinkedIn. But now, Mark is the Founder and CEO of Eyelinez…

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TELUS Talks with Tamara Taggart

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In My Own Moccasins: Helen Knott 35:02

1M ago35:02

35:02

Helen Knott is a social worker and author of the critically-acclaimed bestseller In My Own Moccasins. Her memoir is an unflinching account of addiction, intergenerational trauma and sexual violence. But it’s also about the power of ceremony, the love of family and redemption. Beautifully written, her memoir shares experiences we often don’t hear fr…

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TELUS Talks with Tamara Taggart

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Bringing healthcare to the streets: Dr. Boozary 29:34

1M ago29:34

29:34

Across the country, homeless and at-risk Canadians suffer from limited access and other socioeconomic barriers to healthcare. But mobile health clinics are changing that, bringing healthcare right into a patient's neighborhood. Dr. Andrew Boozary is a primary care physician and an executive director at UHN which manages the internationally recogniz…

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TELUS Talks with Tamara Taggart

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Delete your diet: Abby Langer 25:13

2M ago25:13

25:13

Registered Dietician and author of Good Food, Bad Diet, Abby Langer has made it her life’s mission to debunk fad diets. For more than 20 years she’s watched people struggle with food and their bodies. Her new book examines the negative core beliefs holding us back and weighs the emotional, physical and social costs of focusing on dieting. She asks …

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TELUS International Studios

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Twilio on Digital Transformation and Software Developers 28:30

2M ago28:30

28:30

Companies have had to digitize their business processes at rapid speed due to the COVID-19 pandemic. Twilio is one of the companies keeping very busy during this time by helping the rest of the world's companies adapt to the modern reality of having to do business. We've seen six years of digital transformation happen in under a year - skipping ove…

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TELUS Talks with Tamara Taggart

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From the Ashes: Jesse Thistle 30:16

2M ago30:16

30:16

Through his extraordinary, best-selling memoir, From the Ashes, Métis-Cree-Scot author, Jesse Thistle, chronicles his life on the streets and how he overcame trauma and addiction. The former high school dropout turned Indigenous scholar and Ph.D. candidate shares his theories with Tamara on the effects of intergenerational trauma, systemic racism a…

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TELUS International Studios

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Best of TELUS International Studios 2020 27:21

2M ago27:21

27:21

During this extremely difficult year, we have had the privilege to talk to incredible people on TELUS International Studios who have made great strides, predictions, and even offered guidance to employees and business leaders to help make it through this period. Happy new year from all of us at TELUS International! We look forward to having you joi…

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TELUS Talks with Tamara Taggart

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The psychology of winning: Dr. Ryan Hamilton 22:57

2M ago22:57

22:57

Dr. Ryan Hamilton is a sports psychologist and mental health performance consultant with both the NHL and the International Ice Hockey Federation. This year, he was part of the teams that led the Tampa Bay Lightning to win the Stanley Cup and Team Canada to win Gold at the World Juniors Hockey Championship. He talks about how he creates the right p…

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TELUS Talks with Tamara Taggart

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The future of food: Ted Bilyea 26:58

3M ago26:58

26:58

The UN predicts we’ll need to feed 10 billion people by 2050. Currently, the worldwide agriculture industry is trying to balance profitability with sustainability, maintain regular food supply, and manage depleted water and soil systems. Chief Strategy Officer for the Canadian Agri-Food Policy Institute, Ted Bilyea, discusses how new technologies s…

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TELUS Talks with Tamara Taggart

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5G Explained: Eros Spadotto 30:02

3M ago30:02

30:02

The introduction of 5G will make the world profoundly more connected. To understand what that truly means, we speak with Eros Spadotto, Executive VP of Technology Strategy and Business Transformation at TELUS. He explains that 5G is not just another “G”, but a fundamentally different mobile network unlike anything we’ve experienced. It will transfo…

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TELUS Talks with Tamara Taggart

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The other pandemic: Dr. Mark Tyndall 27:18

3M ago27:18

27:18

Opioid deaths are on the rise in Canada, with 2020 setting record highs. Dr. Mark Tyndall is an epidemiologist, infectious disease specialist, as well as the former head of the BC Centre for Disease Control. His current focus is on addiction, drug overdose and policy and he’s pulling back the curtain on his work to talk about the importance of harm…

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TELUS Talks with Tamara Taggart

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Build a business and change the world: Lane Merrifield 37:42

3M ago37:42

37:42

CBC Dragon, tech entrepreneur and Club Penguin creator, Lane Merrifield is back to talk about how to be a successful entrepreneur and make a difference in the world at the same time. Lane believes the best business ideas have social innovation at the core, are born from change and crisis and are critical to Canada’s economy. He also gives our liste…

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TELUS International Studios

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The Art of the Possible - COVID-19 Learnings 31:52

4M ago31:52

31:52

The global pandemic forced many companies all over the world to accelerate their digital transformation. On this episode of TELUS International Studios, we're joined by Jim Radzicki, the Chief Technology Officer of TELUS International, who shares the many pieces of the digital transformation puzzle during these unprecedented times. Adapting to a wo…

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TELUS Talks with Tamara Taggart

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Rethinking elder care in Canada: Dr. Samir Sinha 31:03

4M ago31:03

31:03

Dr. Samir Sinha is the director of geriatrics at Sinai Health in Toronto and a passionate advocate for seniors. He shares some sobering stats about the effect COVID has had on seniors and a new survey that reveals more than half of Canadians say the pandemic has changed their opinion on where they want to age. Recently, doctors have become proficie…

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TELUS Talks with Tamara Taggart

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Finding happiness in human connection: Pete Bombaci 26:50

4M ago26:50

26:50

Pete Bombaci is the founder of the GenWell project, a movement that aims to help people understand that human connection is the single most important thing we can do for our happiness. It’s obvious the pandemic is robbing most of us from true connection - from seeing loved ones in person, to interacting with co-workers, even chatting with a barista…

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TELUS Talks with Tamara Taggart

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The psychology of a pandemic: Dr. Steven Taylor 24:56

4M ago24:56

24:56

Psychologist and author Dr. Steven Taylor has been studying the psychological footprint of pandemics and sees strong parallels between the Spanish flu from 100 years ago and COVID-19 today. Dr. Taylor shares his insights on the problematic behaviours and mental health challenges we’re seeing now and could see in the future, but he also outlines the…

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TELUS Talks with Tamara Taggart

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Playing big with Tara Mohr 27:39

4M ago27:39

27:39

Tara Mohr is a groundbreaking women’s leadership expert, certified coach and the celebrated author of “Playing Big”. Her work has been featured on Oprah.com, Goop and in the New York Times. Tara shares what it means to play big in life, even when we’re in the middle of a pandemic. She discusses the messy phase of transitioning from one life stage t…

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TELUS Talks with Tamara Taggart

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The 4 things you need to know this flu season: Dr. Nowak 25:13

5M ago25:13

25:13

Between the flu and COVID-19, Canadians will be hit by a double wave this fall. Dr. Dominik Nowak is a national leader in primary care and health strategy and lead physician for the TELUS Medical Advisory Council, helping organizations across Canada create a proactive pandemic response. Dr. Nowak emphasizes the importance of the four simple actions…

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TELUS Talks with Tamara Taggart

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Raising good digital citizens: Dr. Craig & Matthew Johnson 46:55

5M ago46:55

46:55

Dr. Wendy Craig, head of Psychology at Queen’s university, and Matthew Johnson, Director of Education for MediaSmarts, share their media literacy and anti-cyberbullying expertise with parents. They offer suggestions on how to approach conversations with your children about being online and share how it’s less about screen time and more about instil…

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TELUS Talks with Tamara Taggart

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Social media’s dark cloud, with Carol Todd 35:34

5M ago35:34

35:34

Eight years ago, Carol Todd’s 15-year-old daughter Amanda took her own life after suffering through cyberbullying and sexual harassment. From this unthinkable tragedy, Carol found she could help others by sharing Amanda’s story around the world. The new documentary Dark Cloud examines the epidemic of cyberbullies and their targets, and in it Carol …

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TELUS Talks with Tamara Taggart

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Finding the high notes: Ambur Braid 24:42

5M ago24:42

24:42

Soprano Ambur Braid wants you to remember how music can take you to a better place when everything feels terrible. Tamara talks to Ambur about her small town roots, how she’s coping with an interrupted international career and why opera should be in our pandemic self-care kit.TELUS

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TELUS International Studios

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How Patagonia's employee engagement leads to great CX 40:53

5M ago40:53

40:53

It makes good business sense: happy employees lead to happy customers. On this episode of TELUS International Studios, Evelyn Doyle, HR Director EMEA at Patagonia talks to us about how empowering employees to be a part of something bigger is the secret that's stitched into Patagonia's fabric. Culture, purpose, and being part of a change is somethin…

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TELUS Talks with Tamara Taggart

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Dear Canadians: Katherine Lou & Aysha Emmerson 30:44

5M ago30:44

30:44

A group of Harvard students have created a new online community called Dear Canada that connects people of all ages across the country with virtual postcards. Founding members Katherine and Aysha explain why they wanted to create a platform that uses the spirit of social media in useful ways. Both feel that social content can sometimes be weaponize…

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TELUS Talks with Tamara Taggart

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Disabling ableism: Judith Heumann 46:23

6M ago46:23

46:23

Judith Heumann is an internationally-recognized author and leader in the Disability Rights movement. She served in both the Clinton and Obama administrations and was a key figure in the Netflix documentary Crip Camp. She believes we must keep telling the stories of people living with disabilities to create change. Judith and Tamara discuss advocati…

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TELUS Talks with Tamara Taggart

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Two hearts in the ice: Hilde and Sunniva 38:27

6M ago38:27

38:27

For almost a year, Hilde Fålun Strøm and Sunniva Sorby have lived in a tiny hunter’s cabin in the high Arctic, with no running water or electricity, and with polar bears as their nearest neighbours. They’ve battled hurricane winds, bone-chilling temperatures and months of darkness, but it’s all in an effort to raise awareness for climate change. As…

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TELUS Talks with Tamara Taggart

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Good grief: Claire Bidwell Smith 37:43

6M ago37:43

37:43

Never before have so many of us experienced so much uncertainty, loss, and grief all at the same time. We can grieve when we lose a loved one, but we can also grieve the loss of a job, a plan or a way of life. Grief expert and author Claire Bidwell Smith talks with Tamara about the connection between grief and anxiety and how meditation and ritual …

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TELUS International Studios

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How Shopify Adapted to Demand During the Pandemic 33:06

7M ago33:06

33:06

Recent months have been a make-or-break time for companies all over the world. As everyday life for so many changed seemingly overnight, companies were forced to adapt. For many shops with only brick-and-mortar locations, this looked like an acceleration of the store's online presence in order to stay up and meet demands. Enter: Shopify, an ecommer…

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TELUS Talks with Tamara Taggart

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Making space for Indigenous voices: Chastity Davis 52:00

7M ago52:00

52:00

As the social justice movement gains enormous traction, Canadians are reflecting on the racism experienced by Indigenous Peoples across the country. Chastity Davis has extensive experience acting as an empathetic and consultative bridge between Indigenous and non-Indigenous people, communities and companies. Besides education and policy change, Cha…

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TELUS Talks with Tamara Taggart

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Unpacking racial injustice: Cicely Belle Blain 55:05

7M ago55:05

55:05

George Floyd’s death sparked worldwide protests and fueled open conversations about systemic racism and white privilege. Vancouver-based diversity and inclusion consultant Cicely Belle Blain unpacks how the social justice conversation is unfolding in Canada, the meaning of privilege and unconscious bias, and how Canadians are both participating in …

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TELUS Talks with Tamara Taggart

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Pride and persecution: David France 48:08

7M ago48:08

48:08

In Chechnya, LGBTQ+ people are living in fear of being discovered and killed, just for being who they are. A group of activists are risking their lives to create safehouses to help persecuted Chechens escape. Oscar-nominated filmmaker David France discusses his documentary Welcome to Chechnya, which is a tribute to the human spirit. While we celebr…

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TELUS Talks with Tamara Taggart

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The virus we should have seen coming: Dr. Osterholm 31:56

8M ago31:56

31:56

Experts knew it wasn’t a matter of if, but when a deadly virus like COVID-19 would hit. Dr. Michael Osterholm, Director of the Centre for Infectious Disease Research and Policy at the University of Minnesota, weighs in on why the pandemic still caught us off guard and how the interconnectedness of our global economy is making the impact worse. Ther…

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TELUS Talks with Tamara Taggart

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How restaurants are fighting to survive 34:53

8M ago34:53

34:53

Restaurants are part of the social fabric to many communities and give cities their unique personalities. But across the country, few industries have been hit harder by COVID-19 than hospitality. Restaurants are vital - they hire locally, keep neighbourhoods thriving and support many aspects of our economy - and today, they’re performing herculean …

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TELUS International Studios

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What CX means to Venture Capitalists 27:50

8M ago27:50

27:50

As entrepreneurs look for funding for their next big idea, they might want to take a closer look at their CX strategy. Andrew Steele from venture capital firm Activant Capital joins this episode of TELUS International Studios to discuss exactly how VCs look at how companies approach their customer experience model. This comes at even greater import…

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TELUS Talks with Tamara Taggart

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The new economic normal, with Perrin Beatty 39:01

8M ago39:01

39:01

COVID-19 has had a profound impact on the global economy. Everyone is feeling the effects - from families, to small businesses, to big companies. The Honourable Perrin Beatty is CEO of the Canadian Chamber of Commerce and is uniquely equipped to discuss where our nation’s economy is headed. Perrin links our adaptability to major events in the past …

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TELUS Talks with Tamara Taggart

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Don’t wear other people’s problems, with Dr. Diane McIntosh 27:14

8M ago27:14

27:14

We’re four months into this pandemic, and our mental health is being pushed to the limits in new ways. It’s getting harder to stick with the routines and behaviours that keep us stable, and tense conversations with friends, family members and strangers on social media are making things worse. Psychiatrist and TELUS Chief Neuroscience Officer Dr. Di…

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TELUS International Studios

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How Might Consumer Behavior Change After COVID-19 25:47

9M ago25:47

25:47

On this episode of the TELUS International Studios podcast, we're joined by two guests who predict what the world might look like as lockdown restrictions due to the COVID-19 pandemic lift all over the world. Dr. Pete Lunn is a behavioral economist, author and former BBC journalist who now heads up the Behavioral Research unit of the Economic and S…

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TELUS International Studios

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Introducing TELUS International Studios 1:01

9M ago1:01

1:01

What separates the world's most successful companies from all the rest? World-class customer experience. On TELUS International Studios, we meet with some of the top companies and leaders in customer experience, to deep dive into what CX means to them. Follow this space to hear more on topics like Trust & Safety, the use of AI and chatbots, data sc…

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TELUS Talks with Tamara Taggart

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Entrepreneurs becoming technologists, with Lane Merrifield 37:18

9M ago37:18

37:18

COVID is turning regular business owners into skilled technologists, as the digital wave continues to change how we live and consume. CBC Dragon, tech entrepreneur and Club Penguin creator, Lane Merrifield talks with Tamara about how businesses are navigating the pandemic and why it’s not a bad thing if your kid is spending more time playing video …

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TELUS Talks with Tamara Taggart

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Beyond the health headlines, with André Picard 44:23

9M ago44:23

44:23

Are you sifting through COVID-19 articles to get to the right info? For award-winning health reporter and columnist for the Globe and Mail, André Picard, there may be an abundance of headlines on the pandemic, but it’s a once-in-a-century event that can’t be underplayed. Throughout his 40-year career, Picard has covered almost every infectious dise…

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TELUS Talks with Tamara Taggart

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The clash of two impossible gender standards, with Brigid Schulte 38:53

9M ago38:53

38:53

Traditional gender expectations remain largely unchanged, decades after women entered the workplace in droves, and it’s not fair for anyone. Brigid Schulte, author of Overwhelmed: How to Work, Love and Play When No One Has the Time, breaks down these unrealistic standards and pushes all of us to have the right conversations to reset our family dyna…

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TELUS Talks with Tamara Taggart

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Exploring the science of fear, with Eva Holland 19:16

9M ago19:16

19:16

In this episode, Tamara sits down with Eva Holland, the author of Nerve: A Personal Journey Through the Science of Fear. Eva talks about the lessons she learned from facing her own fears, where phobias come from, why we feel fear in the first place and how it can save us.TELUS

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TELUS Talks with Tamara Taggart

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Perfect parenting is not the goal, with Dr. Ross Greene 37:45

9M ago37:45

37:45

In this episode, Tamara sits down with child psychologist and best-selling author, Dr. Ross Greene, to talk about parenting during the pandemic. Dr. Greene explains that even though being a parent while we’re physically isolating is tougher, we need to give ourselves a break. It can be an incredible opportunity to get to know your kids better, reco…

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TELUS Talks with Tamara Taggart

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Your body and mind are connected, with Dr. Gabor Maté 35:23

9M ago35:23

35:23

In this episode, Tamara sits down with Dr. Gabor Maté, renowned speaker, best-selling author and retired physician with extensive expertise in addiction, stress and childhood development. Dr. Maté explains the science behind stress and trauma and how the body and mind are connected when we’re doing the work to heal.…

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TELUS Talks with Tamara Taggart

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Rethinking how children learn, with Dr. Elka Walsh 27:18

10M ago27:18

27:18

In this episode Tamara Taggart sits down with Dr. Elka Walsh, a leader in education and the President & CEO at UDiscover Learning Inc. Dr. Walsh draws on her over 20 years of experience as an educator to talk about the changes our education system has seen in the past few months. She explains why now is the perfect time to rethink our education mod…

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