Лучшие подкасты про Uncharted Veterinary Podcast (2024)

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284 - Medical Director Not Managing The Naughty Doctor 1:00:51

3d ago1:00:51

1:00:51

One experienced doctor's toxic behavior is jeopardizing team morale and driving away staff and new graduate veterinarians. In this episode of the Uncharted podcast, practice management expert Stephanie Goss and Dr. Erica Pounds from Banfield Pet Hospital dive into a critical issue faced by many practice leaders: dealing with toxic behavior from a t…

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283 - Why Are They All Leaving? What Am I Doing Wrong? 50:32

10d ago50:32

50:32

This practice has spent a lot of time and energy to work on their culture and the team that is there loves working together, loves their clients and the management. Yet people are still leaving the practice! This week on the podcast, Dr. Andy Roark and practice management nerd Stephanie Goss are talking through an email they received in the mailbag…

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282 - Returning To Work Post Mental Health Suicide Leave 57:13

17d ago57:13

57:13

Content Warning: Mentions of suicide may be triggering to some listeners.What are some key practices in preparing the clinic for a team member returning from a mental health leave? Dr. Phil Richmond joins us to help a veterinary practice manager wondering how they can prepare a safe space within their clinic, for a team member to return to. Togethe…

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281 - Be Efficient, High Quality and Low-Stress? 57:03

24d ago57:03

57:03

This week on the Uncharted Podcast, Stephanie Goss and Dr. Andy Roark dive into another intriguing submission from the mail bag. This time, they tackle a question from a practice owner who's embarking on the journey of opening a new clinic and is pondering what type of client experience to deliver. The practice owner is eager to establish a distinc…

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280 - Work is Good, Still Burned Out 1:00:03

1M ago1:00:03

1:00:03

This week on the Uncharted Podcast, Dr. Andy Roark and veterinary practice management whiz, Stephanie Goss dive into a heartfelt letter from a listener grappling with burnout in the veterinary world. Despite swimming in a sea of perks—great pay, abundant time off, and a tight-knit support system—the listener finds themselves treading water, feeling…

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279 - Our Manager is Gossiping About The Team 50:40

1M ago50:40

50:40

In this week's episode of The Uncharted Podcast, Dr. Andy Roark and Stephanie Goss dive into a letter from the mailbag. It's from a kennel technician grappling with a toxic workplace culture. This dedicated individual is working tirelessly in the kennels for experience requirements for vet school. However, the atmosphere within the kennels is far f…

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278 - Personal Touch In A Digital World 53:10

1M ago53:10

53:10

In this episode of the Uncharted Podcast, Dr. Andy Roark jumps into a crucial mailbag but this time with special guest Dr. Sarah Wolff. Together they tackle a pressing question from a practice manager struggling with maintaining the personal touch in client interactions after transitioning to digital communications.Sarah Wolff, a seasoned veteran o…

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277 - Top 3 Things Practices MUST Be Doing To Keep Clients Coming In The Doors 1:06:57

2M ago1:06:57

1:06:57

This week on the Uncharted Podcast, practice management super nerd, Stephanie Goss invited special guest Bill Schroeder to come discuss something all of our practices should be getting ready for - the big slow down. We know that some clinics still have clients coming out their ears while others are experiencing a very rapid slowing of appointment v…

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276 - Managing With A Married Couple 59:38

2M ago59:38

59:38

Dr. Andy Roark and practice management super geek, Stephanie Goss are back with another letter from our mailbag. This time a manager writes in who is struggling with communication in her practice. This manager's newish to practice ownership DVM struggles to communicate with the team as a whole. The manager is fielding complaints from the team about…

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275 - Rec Letters That Work 41:20

2M ago41:20

41:20

On this week's episode of the Uncharted Podcast, Dr. Andy Roark and practice management super nerd, Stephanie Goss take on a new kind of mailbag. This time, our listener struggles with writing a recommendation letter but not for the reason you might think. This person cannot stop gushing over their rockstar vet tech and is wondering what even makes…

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274 - How Do I Give Them Time Off AND Keep Everyone Happy? 1:00:13

2M ago1:00:13

1:00:13

This week on the podcast, veterinary practice management super nerd Stephanie Goss gets to dive into another mailbag but this time, with RVT and Manager, Tami Lind. This mailbag comes from an ER Practice Manager who loves how close the team is but is struggling to accommodate giving them time off together. Stephanie and Tami navigate the very diffi…

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273 - When The Vet Won't GO FASTER 50:06

2M ago50:06

50:06

This week on the Uncharted Podcast, Dr. Andy Roark is joined by veterinary practice management expert, Dr. Amanda Donnelly and together they tackle another question from the mailbag. In this episode, they take on the challenge of a veterinarian who, despite being exceptional with clients and production, struggles with efficiency in exam rooms, caus…

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272 - Does Writing People Up Ruin Team Trust And Culture? 59:16

3M ago59:16

59:16

This week on the podcast, Dr. Andy Roark and practice management wiz, Stephanie Goss, tackle the intricacies of performance improvement plans in the veterinary setting that aren't all negative. The traditional approach has been carrot and stick when it comes to performance management. We know that approach is damaging to good culture where there is…

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271 - I Can't Handle It Anymore, How Do I Teach Them Self - Awareness 57:47

3M ago57:47

57:47

This week on the podcast, Dr. Andy Roark and former practice administrator and veterinary practice management super nerd Stephanie Goss dive into an email they received in the mailbag. A listener of the podcast heard episode 229 where a technician was sure that the team had to be talking behind their back. Andy and Stephanie discussed having self-a…

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UVP - 270 - How The Heck Do I Make Them Feel Appreciated... And Say Thank You ! 52:05

3M ago52:05

52:05

This week on the podcast, Dr. Andy Roark and practice management super geek, Stephanie Goss are talking about love. Love languages that is. We received an email in the mailbag from a practice owner who loves their team. They have tried acknowledging the hard working individuals in a variety of ways from bonuses to holiday gifts to celebrating durin…

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UVP - 269 - Top Tricks For Talking Money With Clients 24:13

3M ago24:13

24:13

In this week's episode, Dr. Andy Roark is joined by Adam Christman and Louise Dunn to discuss their favorite tips for handling financial conversations. Together they tackle some of the common challenges we face as veterinary professionals and offer various resources to make sure we're keeping care accessible. They both offer insight into effective …

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UVP - 268 - We've Got A Narcissist In The Practice- What Do I Do? 47:28

3M ago47:28

47:28

This week on the podcast, Dr. Andy Roark and practice manager Stephanie Goss are in the mailbag to tackle an email from a member of a hospital leadership team who is worried they have a narcissist on the team and it doesn't seem like the practice owner is willing to deal with the behavior from this person or get rid of them. The team is dropping li…

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UVP - 267 - Going From Being Their Friend To Being Their Boss 1:07:48

4M ago1:07:48

1:07:48

This week on the Uncharted Veterinary Podcast, Stephanie Goss and her special guest co-host, Maria Pirita, CVPM dive into a discussion about how to navigate the tricky waters when you go from being friends and a part of the team to being their boss. In this case, the new practice manager is facing an even more uphill battle because they aren't quit…

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UVP - 266 - How Do I Make Them See Me As a Doctor and Not a Tech? 57:57

4M ago57:57

57:57

This week on the podcast, Dr. Andy Roark and practice manager Stephanie Goss chat about the personal and professional challenges faced by a new veterinarian who started working at a practice where she previously functioned as a technician. They dive deep into how behaviors and perceptions from her past role have affected her current role, leading t…

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UVP - 265 - Unplugged 2023 - Did We Do Better Than Last Time? 1:12:39

4M ago1:12:39

1:12:39

This week on the Uncharted Podcast, practice management geek Stephanie Goss takes the reins and invites her close friends Tyler Grogan, CVT - Director of Creative Marketing at Uncharted and Eric Garcia, CEO of Simply Done Tech Solutions to cohost the episode. In case you haven't heard Tyler and/or Eric on the podcast before, you are in for a treat.…

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UVP - 264 - 2023- A Year Of Learning 1:10:10

4M ago1:10:10

1:10:10

On this week's episode, Dr. Andy Roark and veterinary practice management nerd Stephanie Goss look back at the past year and talk about some of the the leadership lessons they've learned. Together they discuss learning to lean into the uncomfortable things, how learning to have patience is key as a leader and how slowing down is sometimes necessary…

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UVP - 263 - Leadership Lessons Learned With Special Guest, Dr. Molly McAllister 55:24

5M ago55:24

55:24

This week on the Uncharted Podcast, practice management geek Stephanie Goss has invited her friend and a shining light in vetmed in Dr. Molly McAllister to join her on the podcast. Molly is currently the Chief Medical Officer for Mars Veterinary Health (MVH) and is driven by her passion for preventive health and the development of future leaders in…

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UVP-262-Making Sure It's Written Down-How Do We Keep Discipline Consistent Across The Practice(s)? 56:34

5M ago56:34

56:34

Dr. Erica Pounds joins Dr. Andy Roark to answer a question about if, when, and how discipline and disciplinary actions should be systematized across practices in a multi-site organization. Is it fair that some people have stricter managers than others? Should everyone in every location expect the same response if they come up short in an important …

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UVP - 261 - There Something In The Water - EVERYONE Is Pregnant! 1:03:48

5M ago1:03:48

1:03:48

This week on the Uncharted Podcast, Dr Andy Roark and practice management super geek, Stephanie Goss, tackle another awesome submission to the Uncharted Podcast mailbag. This week's email comes from a practice owner who has babies everywhere at their practice! They have experienced maternity leave before on the team but that was one person at a tim…

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UVP - 260 - Hospitality In Veterinary Medicine: It's An Art 55:19

5M ago55:19

55:19

This week on the Uncharted Podcast, practice management super nerd, Stephanie Goss, is joined by a very special guest co-host. Debbie Boone, CVPM joins the podcast again, this time to discuss a topic near and dear to Stephanie's heart - the art of client care. For those of you who haven't met Debbie, let us introduce her. Debbie is a CVPM and Fear …

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UVP - 259 - Do We Actually Know What Burn Out Is? 1:06:16

5M ago1:06:16

1:06:16

This week on the Uncharted Podcast, Dr Andy Roark and practice management super geek, Stephanie Goss, tackle another awesome submission to the Uncharted Podcast mailbag. This week's email comes from a practice owner who is trying to wrap their brain around the varying degrees of "burn out" being discussed/felt by their team. It seems like there is …

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UVP - 258 - Help- Am I Witnessing A Mutiny? 1:02:04

6M ago1:02:04

1:02:04

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek, Stephanie Goss, are in our mailbag to tackle a question from an associate vet who is struggling with a peer. Their fellow associate seems to be having a hard time. Let's get into this...DON'T MISS YOUR CHANCE TO JOIN US...December 12, 2023: Recruiting & Retaining Mille…

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UVP - 257 - Can Financial Discussions Impact Veterinary Professionals Well - Being? 58:54

6M ago58:54

58:54

This week on our bonus episode of the Uncharted Podcast, practice management nerd Stephanie Goss is joined by special guest, Dr. Phil Richmond. When Stephanie saw this letter in the mailbag, Phil was the first person who came to mind to tackle this topic with. Dr. Philip Richmond, DVM, is the Founder and Chief Consultant of Flourishing Phoenix Vete…

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UVP - 256 - How Do You Stop Oversharing? 54:44

6M ago54:44

54:44

UVP - 256 - How Do You Stop Oversharing? by Uncharted Veterinary CommunityUncharted Veterinary Community

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UVP - 255 - I'll Admit It - Some Animals Make Me Nervous! With Guest Co - Host Amanda Schwarzwalder 1:08:10

6M ago1:08:10

1:08:10

This week on the Uncharted Podcast, practice management geek Stephanie Goss is joined by special guest, Amanda Schwarzwalder, CVPM, RVT, KPA CTP, VTS (Behavior). When Stephanie saw this letter in the mailbag, Amanda was the first person who came to mind to tackle this topic with. For over 20 years Amanda has worked as a veterinary technician in var…

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UVP - 254 - If You And I Hang Out, Does Everyone Have To Be Invited? 1:01:26

6M ago1:01:26

1:01:26

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in our mailbag to tackle a question from a practice manager who is wondering about fraternization. Now while Stephanie's mind immediately went to a specific kind of fraternization (and we do talk about that one!), the email was targeted at how to go a…

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UVP - 253 - Why Do We Struggle So Much With Failure? 1:04:15

7M ago1:04:15

1:04:15

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are diving in and grabbing another email from our mailbag. We received a wonderful email of gratitude from an Australian veterinarian who said "You don't know me from a surgical scrub brush, but you saved my life." After drying their eyes, Andy and Stepha…

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UVP - 252 - We Are TOO Big To Not Have A Manager, Right? 55:49

7M ago55:49

55:49

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are talking through an interesting challenge that a veterinary technician wrote in to the mailbag with. This tech works in a practice with 15 other team members. They have no practice manager. Who solves the problems that the team can't solve? How come it…

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UVP - 251 - Burnout Is Real - True Stories Of Leadership With Phil Richmond 57:04

7M ago57:04

57:04

This week on the Uncharted Podcast, practice management geek Stephanie Goss invited Dr. Phil Richmond back to the podcast to tackle a personal perspective on burnout together. Dr. Richmond is the Founder of Flourishing Phoenix Veterinary Consultants and a practicing veterinarian. He is an advocate for positive culture and individual, team and organ…

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UVP - 250 - I Should Switch From Salary To Pro - Sal, Right? 59:46

7M ago59:46

59:46

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are back and taking a fantastic email from our mailbag. A young associate is writing in to ask some questions about prosal. They started at their practice out of vet school on salary, which suited them fine. The practice was everything they were hoping fo…

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UVP - 249 - Can you clone yourself as a manager? 53:27

8M ago53:27

53:27

This week on the Uncharted Podcast, practice management geek Stephanie Goss has invited her friend and coworker from Uncharted, Maria "The World is a Better Place with You In It" Pirita, CVPM to join her in a dive into our mailbag. Maria is a Certified Veterinary Practice Manager, Elite Fear Free Certified Veterinary Professional and former hospita…

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UVP - 248 - Numbers Vs. Culture - Does It Have To Be War? 1:01:51

8M ago1:01:51

1:01:51

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are deep in conversation after reading a mailbag question from a licensed veterinary technician who work with a hospital that is growing and changing in a lot of WONDERFUL ways! Their team is working together, they are establishing strong standards of car…

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UVP - 247 - HoF #218: Performance Reviews That Don't Suck 59:53

8M ago59:53

59:53

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are answering a question you asked in the mailbag! We received an email from a practice leader who was asking questions about employee reviews. They wanted to know what are some of the most best and most effective questions that should be asked on an employee rev…

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UVP - 246 - I’m Afraid I Suck As A Manager… And I Want To Go Back To The Floor 1:01:39

8M ago1:01:39

1:01:39

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are deep in conversation after reading a mailbag question from a licensed veterinary technician who feels Cursed By Promotion! That's right, they became a practice manager and are wondering if they shouldn't go back on the floor because they feel like all…

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UVP - 245 - Lead To Thrive - The Science Of Crafting A Positive Workplace With Josh Vaisman 58:26

9M ago58:26

58:26

This week on the Uncharted Podcast, practice management geek Stephanie Goss is joined by a very special guest, former practice manager and author of the new AAHA press book Lead to Thrive - The Science of Crafting a Positive Veterinary Culture, Josh Vaisman, MAPPCP (PgD). Josh believes all veterinary professionals deserve to feel fulfilled by their…

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UVP - 244 - Discounting For Friends And Family - Will It Piss The Team Off? 53:01

9M ago53:01

53:01

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are dive into a mail bag question from a new practice owner who is thinking ahead! They want to take care of their team and set up great employee discounts. And they are wanting to help take care of the pets belonging to their friends and family who helpe…

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UVP - 243 - How Can I Scale My Practice If I Can't Add DVMs? 1:01:42

9M ago1:01:42

1:01:42

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are deep in conversation that was inspired by a recent discussion with a colleague about how to scale up the size of their practice when it feels like everyone else is paying WAY more than they are for associate veterinarian salaries. After a promising in…

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UVP - 242 - When Is Burned Out TOO Burned Out To Continue Working? 1:01:03

9M ago1:01:03

1:01:03

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are diving back into the mailbag to tackle an email from a team leader who is worried that one of their technician's has reach a point of no return with their "I don't give a flying fig" attitude. This tech used to have a ton of heart and their pride in t…

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UVP - 241 - Lessons Learned From Leadership - Part Two 56:27

9M ago56:27

56:27

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are picking up where we left off after last week. If you haven't listened to Episode #240 - STOP RIGHT HERE and go listen. Stephanie recently was asked a question by a fellow manager who is newer to their management position "What lesson(s) do you wish yo…

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UVP - 240 - Lessons Learned From Leadership - Part One 49:44

10M ago49:44

49:44

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are changing it up big time today. Stephanie recently was asked a question by a fellow manager who is newer to their management position "What lesson(s) do you wish you had learned about being a leader BEFORE you became a leader? Andy and Stephanie got SO…

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UVP - 239 - I Can't Afford To Give Them All Raises 54:07

10M ago54:07

54:07

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag to take on a question from a practice manager colleague who is struggling with hiring. They have a candidate who feels like a good culture fit. Which is a huge win and probably has you wondering "What is the problem???" Well, this candi…

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UVP - 238 - How Do We Speak Their Language- The Next Gen Of Pet Owners 1:00:47

10M ago1:00:47

1:00:47

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag to take on a question from a practice manager colleague who is wondering what they can do at their practice to support the next generation of pet owners. Andy and Stephanie face up to their age a bit as a genXers, acknowledge that we ne…

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UVP - 237 - Fear In Veterinary Medicine 1:08:18

10M ago1:08:18

1:08:18

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are taking a recent topic they were discussing with a colleague and diving in for a deeper conversation. Their colleague was pointing out the perspective that it feels like there is a lot of fear swirling around veterinary medicine these days. Veterinaria…

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UVP - 236 - A Case For (and Against) Saturdays 23:15

11M ago23:15

23:15

Leslie Mamalis, Senior Consultant at Summit Veterinary Advisors, joins Dr. Andy Roark to walk through how she advises veterinary clinic owners or leaders on how and when to consider closing on Saturdays.LINKS:Summit Veterinary Advisors - https://summitveterinaryadvisors.com/Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https…

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UVP - 235 - Are We Still Doing Non - Competes? 51:01

11M ago51:01

51:01

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag with a question that might just light this episode on fire. An associate vet who is thinking ahead to owning their own practice is asking if they are nuts for considering throwing away the non-compete option someday as a practice owner.…

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Uncharted Veterinary Podcast

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