Player FM - Internet Radio Done Right
Checked 1+ y ago
Добавлено девять лет назад
Контент предоставлен Myles Pang. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Myles Pang или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
Player FM - приложение для подкастов
Работайте офлайн с приложением Player FM !
Работайте офлайн с приложением Player FM !
Подкасты, которые стоит послушать
РЕКЛАМА
Joe Bates is a member of the Bad River Band, a Native American Tribe residing along Lake Superior in Wisconsin. He and his community have been embroiled in a long-standing legal and public relations battle against Enbridge, a Canadian energy company, to protect their ancestral lands. This struggle has been documented in "Bad River," a documentary film released in early 2024, which showcases Bates and his fellow activists within the band. Joe joins Jay to share his personal journey of activism, the profound influence of past generations of tribal and environmental activists on his own path, and the ongoing fight against Enbridge, which affects the future of water protection in America. To learn more about the Bad River Band, click here. Episode Chapters (00:00) - Intro (01:19) - Joe’s activist history (04:31) - The connection between the Bad River Band and their land (10:06) - How did Enbridge come to have pipes under native land against the Bad River Band’s wishes? (14:00) - The threat’s Enbridge’s Line 5 poses to the environment (18:10) - “You can’t put a price tag on what we have. What we have is priceless.” (19:23) - Joe and Jay discuss the documentary “Bad River” (22:58) - Thank you and goodbye For video episodes, watch on www.youtube.com/@therudermanfamilyfoundation Stay in touch: X: @JayRuderman | @RudermanFdn LinkedIn: Jay Ruderman | Ruderman Family Foundation Instagram: All About Change Podcast | Ruderman Family Foundation To learn more about the podcast, visit https://allaboutchangepodcast.com/…
How to Survive Customer Service
Отметить все как (не)прослушанные ...
Manage series 1138004
Контент предоставлен Myles Pang. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Myles Pang или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
…
continue reading
3 эпизода
Отметить все как (не)прослушанные ...
Manage series 1138004
Контент предоставлен Myles Pang. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Myles Pang или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
…
continue reading
3 эпизода
Все серии
×In this Podcast I discuss the chapter in my book "Customer Service: How to Survive it", entitled "Control, Cause and Effect: Handling the Difficult Customer". Based on survey data, up to 50% of people working in customer service do not comfortably deal with dissatisfied customers or customers that are unpleasant. The result is a resistance to the customer and an effort to fight back or retaliate against the customer to preserve one's self respect. Of course this has the opposite effect. Listen to this Podcast for a detailed description of this situation and what the solution is.…
In this Podcast I introduce my philosophy on customer service, explain how it differs from other approaches and material on the subject, what gaps it fills in existing material and how other efforts to improve customer service will fail without these principles applied. If you did a survey of people working in the customer service industry asking them if they should always be nice to customers, what do you think the results would be? It is safe to say it would be almost 100%, yes, they should always be nice to customers. This is not a mystery. They all know this. Then, why do we experience rude, discourteous, condescending, unhelpful and many other negative types of customer service? There is a "why", and it is not because the customer service rep doesn't know that he/she should always be nice to customers. It isn't because he or she hasn't heard an inspiring story about customer service that impressed some speaker and wows audiences. Wrong "why". Find out what the real reason is in this podcast. For solutions, free customer service survey and to by my book or e-book: www.cssurvival.com Download this Podcast from iTunes: https://itunes.apple.com/ca/podcast/how-to-survive-customer-service/id594624474?mt=2 Buy Book or eBook on Amazon: http://www.amazon.com/dp/1438941757?tag=cusserhowtosu-20&camp=14573&creative=327641&linkCode=as1&creativeASIN=1438941757&adid=133M19R1CJSAK86GS246&&ref-refURL=http%3A%2F%2Fcssurvival.com%2Fcatalog.1.html…
Добро пожаловать в Player FM!
Player FM сканирует Интернет в поисках высококачественных подкастов, чтобы вы могли наслаждаться ими прямо сейчас. Это лучшее приложение для подкастов, которое работает на Android, iPhone и веб-странице. Зарегистрируйтесь, чтобы синхронизировать подписки на разных устройствах.