Welcome to Always On CX:EX, the podcast designed specifically for Contact Center and IT leaders like you. We know that your role is pivotal in ensuring seamless support for both your contact center reps and your valued customers, all while managing the intricate web of technology that keeps everything running smoothly. In each episode, we dive deep into strategies and insights aimed at helping you continuously elevate your customer experience, enhance your agent experience, and maintain the stability of your contact center. We understand that you simply can't afford for any aspect of your operation to falter, and that's why we're here to provide practical tips and solutions to keep your customer and employee experience always on point. Join us as we explore the strategies, tools, and technologies that will help you keep your customer and employee experience always on.