The voices that Britain's institutions work hardest to silence finally have a platform. From Home Office failures to police cover-ups, survivors have become unwilling experts in institutional failure. They know what went wrong, why it keeps happening, and how to stop it. But institutions rarely ask them.
On Address The Harm, we do.
Every episode, we centre the voices of those who've experienced institutional harm across multiple sectors - NHS healthcare, social care, safeguarding services, police, family courts, and beyond. These aren't just stories of what went wrong. They're blueprints for what could go right.
Our guests share their insights from experiencing these systems from all sides - as service users, employees, and advocates. They reveal the devastating pattern of institutional self-investigation that re-traumatises survivors while protecting organisational reputation.
Because when institutions finally listen to those they've failed, that's when real accountability becomes possible.