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The Agile Brand with Greg Kihlström®


1 #657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42
We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Episode 36: Meditations 2021
Manage episode 316219880 series 1749420
Контент предоставлен The Battle Axe Podcast. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией The Battle Axe Podcast или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
"Looking back at 2021 never goes unappreciated. We sit down and highlight some very special events this year and some very surprising quotes that resurface old feelings, moments and journeys. To live one more year is a gift but to survive one more year is an honor given to those with battered armor. To many more years together, with you our listeners and all of our friends and family, thank you"
…
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43 эпизодов
Manage episode 316219880 series 1749420
Контент предоставлен The Battle Axe Podcast. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией The Battle Axe Podcast или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
"Looking back at 2021 never goes unappreciated. We sit down and highlight some very special events this year and some very surprising quotes that resurface old feelings, moments and journeys. To live one more year is a gift but to survive one more year is an honor given to those with battered armor. To many more years together, with you our listeners and all of our friends and family, thank you"
…
continue reading
43 эпизодов
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The Battle Axe Podcast

1 Episode 43: "Progression" 1:41:22
1:41:22
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We apologize for the sound quality; we have figured out the problem so this shouldn't happen again. How do we define progression? Success? What words and attitudes do we give these words inside and outside of the gym because they matter don't they? We knock off some rust and come back with our first podcast of the year with in depth outlook and we ask the deeper question, is progression what you think it is?…
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The Battle Axe Podcast

" it's our last episode of 2022 and we want to bring you guys along. No year goes by that we aren't grateful for each and every listener and even more so when we engage with you all. We tackle some amazing questions and smile to ourselves as we see not only how we have evolved but also, the questions and outlook of all of you. Honored to bring in the new year with everyone. Stay dangerous "…
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The Battle Axe Podcast

1 Episode: 41 - Fear 1:46:04
1:46:04
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If they say it is better to have loved and lost than to never have loved at all.. can we say it is better to have feared and won than to have never feared at all? What would our lives as athletes and people be like without one of the greatest teachers of them all.. FEAR? Sit with us, as we explore and dine with one to sports and life's greatest topics…
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The Battle Axe Podcast

1 Episode 40: Paul Oneid "The Blueprint" 1:34:08
1:34:08
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Not all of us have the ability to look back into time and have the beauty of hindsight and even less so, to grow from it. We sit down with Paul for a second time and reflect on not only how far he's come but also the man he's grown into. Sit down and give us an ear on an episode that reads like a beautiful manual to life, business and training. Yes, we know we said episode 39, whoops!…
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The Battle Axe Podcast

We have our 5th Q n A on this episode! It's quite an adventure and journey as we dissect some incredible questions but also grin as we see the evolution of not only us as host but our listeners. We tackle the great minds of our listeners with an open heart and a loud mic.
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The Battle Axe Podcast

1 Episode 38: Winning and Losing 1:34:50
1:34:50
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What have we lost? And what have we won? These simple questions that leave an impact on all of us, in sport and in life but what if they meant more? What if they taught more? We dive deep into the power of words as we try to circumnavigate the stormy waters of one of our deepest questions to date … "if we lose do we fail and if we won, were we victorious?" Hang on, life comes at us quick on this one…
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The Battle Axe Podcast

1 Episode 37: ALONE 1:07:46
1:07:46
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"The climb to success, hard work, dreams, and victory, can often feel as the loneliest path of all. Yet here, during this fight we realize that isolation and fear are the tools of courage and perseverance. The loneliest of the struggle may be one of our greater teachers for purpose, where we find.... we are never alone at all"…
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The Battle Axe Podcast

1 Episode 36: Meditations 2021 1:42:23
1:42:23
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"Looking back at 2021 never goes unappreciated. We sit down and highlight some very special events this year and some very surprising quotes that resurface old feelings, moments and journeys. To live one more year is a gift but to survive one more year is an honor given to those with battered armor. To many more years together, with you our listeners and all of our friends and family, thank you"…
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The Battle Axe Podcast

1 Episode 35: "Throwdown" 1:55:08
1:55:08
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Preparation demands a lot from us, our friends, our family and our courage. From putting on a show, to coaching, the staff and the athletes competing at Throwdown, we take a deeper look on what makes the machine tick. If anything was proven to us that weekend is that anything is possible both on and off the platform, and that is something worth living for.…
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The Battle Axe Podcast

1 Episode 34: Pressure 1:42:13
1:42:13
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"Diamonds are formed through the strain of pressure and time. Preparation for a competitive contest can coincide with your ambitious tasks in life. Family, friends, work, pleasure etc all don't have to take a back seat but instead a different seat, right? We sit down and talk about optimizing, sacrificing and fighting through contest prep in a way that will echo a life time, not just a trophy or total"…
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The Battle Axe Podcast

1 Episode 33: Q&A episode 1:55:26
1:55:26
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"Our beloved q and a episodes next come soon enough. We answer questions from our faithful listeners and Instagram fam on this episode, and as always, we don't hold back. We couldn't get to all of our questions but we tackled as many as we could, including What, if and when mental health became the get out of jail free card "…
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The Battle Axe Podcast

"Pain.. pain is presence isn't it? For some of us it's all we use, we know and love to love and move forward but when did we stop asking the hard questions ? The real ones? When did we stop asking them not only of ourselves but those around us? When Will these questions not only save your training and life but also shine for those around? The answer is, right fucking now. No mercy on this podcast because fuck it."…
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The Battle Axe Podcast

1 Episode 31: Purpose 1:47:40
1:47:40
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"A life traversed alone is one to cherish. A life traversed in the service of others is legacy. No path is paved without the blood perseverance. Injury, business, and competitions are expressed fondly in this episode but the very real backbone that without purpose, no story will last forever and no real warrior dies twice"…
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The Battle Axe Podcast

1 Episode 30: The Warrior code 1:52:21
1:52:21
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"There are paths in life that were meant to be trampled by our worn and bloodied feet. Sometimes at a run and sometimes at a sprint, we push forward relentlessly without mercy and at times with great damage. But what is this path? This way? Who are "we" and "they" that walk these corridors of war hearing the hymns and drums that beat alongside their souls. Is it you? Is it us? On our 30th episode we listen closely to the rhythm of battle and those that live by The Warrior Code"…
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The Battle Axe Podcast

1 Episode 29: "The Abyss" 1:49:07
1:49:07
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There is no greater challenge than the relationship we have with ourselves. There is no greater proof of character, courage and will than to sit down with our thoughts and not only reinvent ourselves but also, take on new and difficult external challenges. We sit down and reflect on the battles we face internally to win the wars externally, under the bar or in the ghosts of our minds.…
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