Creating a Better Customer Experience (Mike Nutter)

Dugout CEO with Casey Cavell

On today’s episode of The Dugout CEO, we are joined by Mike Nutter, President Fort Wayne TinCaps baseball team, 2022 minor league executive of the year that was named by Major league baseball, and a 32-year veteran of minor league baseball. In today's episode, we explore key principles that can transform your team into customer experience champions.

We discussed the importance of attention to detail, problem-solving skills, and learning all aspects of the business.

TOPICS FROM THIS EPISODE:

• Enhancing the fan experience and increasing attendance
• Innovative strategies and initiatives implemented by Mike Nutter
• Leveraging technology, community partnerships, and marketing campaigns
• Building strong community connections
• Achievements and milestones during Mike Nutter's tenure

Connect with Mike Nutter: https://www.linkedin.com/in/mike-nutter-84758814/

Mentioned on the episode: Email from a lady who bumped a curb and popped a tire. Shout to Dave L, two young concession workers, and two more workers from the TinCaps team that selflessly helped her.

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www.CaseyCavell.com

Follow Casey on LinkedIn: https://www.linkedin.com/in/caseycavell/