Transitioning to a Fully Remote Work Environment: A Case Study

What The Teck?

Rolando Rosas is the Founder of Global Teck Worldwide, which offers business and office technology for seamless customer communications. In his role, he leads his team to provide insights on e-commerce trends, digital marketplace strategies, and client success metrics. Rolando is also the Founder of CircuitLoops.com, which uses AI to match businesses to the lowest-priced internet service provider. As an entrepreneur, he has founded three startups and hosts the What The Teck? podcast.

Dave Kelly is the General Manager of Global Teck Worldwide and the co-host of the What The Teck? podcast. He holds a bachelor’s in telecommunications management from the New England Institute of Technology, where he focused on the acceleration of networks transitioning from digital IP to support successful business communications. Before Global Teck Worldwide, Dave was the Account Manager at Jabra and the Territory Manager at Polycom.

In this episode…

When the pandemic hit, businesses were forced to send their employees home, creating apprehension around daily business operations, technology integrations, and client communications. One accounting firm closed its offices permanently and transitioned to a fully remote work environment. What can you learn from this company’s shift?

Like many customer-focused organizations, Berg Advisors struggled to maintain client communications in a virtual space, worrying its employees would have to use their personal cell phones to answer customer calls. As Berg Advisors’ technology consultants, Rolando Rosas and Dave Kelly helped the firm transition to a cloud-based phone system for secure and seamless communication. Consequently, Berg Advisors boosted revenue in multiple business areas. When transitioning to remote work, establishing a technology roadmap for consistent updates and consolidation is crucial for adapting to the developing landscape.

In today’s episode of What The Teck?, Rolando Rosas and Dave Kelly sit down to discuss a remote work case study. Together, they share how the pandemic impacted business operations, strategies for consolidating technology, and how to leverage software to streamline client communications.