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EP231: Using AI Chatbots To Create Empathetic Customer Service, With Siena Co-founder Lisa Popovici
Manage episode 415302546 series 2581854
Technology is redefining customer experiences as traditional retail approaches are adapted to fit with online platforms. As technology keeps transforming commerce, artificial intelligence chatbots have emerged as an essential component in boosting online CX whilst delivering operational gains for customer service teams by reducing ticket volumes.
In this podcast, we chat to the cofounder of one of the leading ecommerce AI chatbots, Siena. Siena is an autonomous customer service platform designed for commerce, combining the best of human empathy and AI to transform your customer experience.
Tune in to discover what's happening in AI, how ecommerce teams are using AI chatbots to improve their ecommerce operations and get advice on running proof of concepts and tracking chatbot performance.
275 эпизодов
EP231: Using AI Chatbots To Create Empathetic Customer Service, With Siena Co-founder Lisa Popovici
Inside Commerce: Ecommerce Strategy, CX and Technology Podcast
Manage episode 415302546 series 2581854
Technology is redefining customer experiences as traditional retail approaches are adapted to fit with online platforms. As technology keeps transforming commerce, artificial intelligence chatbots have emerged as an essential component in boosting online CX whilst delivering operational gains for customer service teams by reducing ticket volumes.
In this podcast, we chat to the cofounder of one of the leading ecommerce AI chatbots, Siena. Siena is an autonomous customer service platform designed for commerce, combining the best of human empathy and AI to transform your customer experience.
Tune in to discover what's happening in AI, how ecommerce teams are using AI chatbots to improve their ecommerce operations and get advice on running proof of concepts and tracking chatbot performance.
275 эпизодов
Все серии
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1 EP273: Look Fabulous Forever MD On Building True Customer Loyalty Through Brand, Product Expertise & Excellent Customer Service 52:31
1 EP272: The Evolution of Ecommerce Replatforming - Insights & Advice Based On Project Experience 38:40
1 EP271: Economic Factors Impacting Ecommerce in 2025 + 6 Key Trends Ecommerce Teams Should Be Thinking About 45:14
1 EP269: Delivering One Of The Industry's Biggest SaaS Migrations With More Than 1 Million Products, with World Books Product Director 50:33
1 EP268: Unified Commerce: What Does It Really Mean? Unpicking The Latest Ecommerce Buzzword To Focus On What Matters To Ecommerce Businesses 37:01
1 EP267: Re-engineering Pangaia’s Shopify Storefront to Increase Operational Efficiency, with Commerce UI CTO Michal Klim 44:33
1 EP265: Delivering A Smarter CX: Integrating AI Chatbots Into Onsite User Journeys To Improve Product Discovery, with Asklo 41:53
1 EP264: What Should Ecommerce Brands Be Reporting On, And Why, With OmniCommerce's Consulting Director Joe Fletcher 41:18
1 EP263: Common Issues with ERPs: How They Hamper Ecommerce Teams & What To Do About Them, With Luke Hodgson 45:41
1 EP262: Should You Invest In Your Technology Stack or Expect To Reduce Your TCO When Replatforming? 32:58
1 EP261: The Future Of B2C Ecommerce Platforms: Why Vendors Need To Think Seriously About Niche & Vertical Specific Solutions 38:56
1 EP260: Smythson's Digital Director On What CX and Personalisation Mean To A Heritage Luxury Brand 41:10
1 EP259: Luca Faloni's Head of Growth On The Pivot From Shopify To Centra To Support International Ecommerce Expansion 32:57
1 EP258: Justifying The Investment in Design & Creative For Ecommerce Brands, with Grebban's Founder Anton Johannson 45:12
1 EP257: Cracking The Flexible Working Conundrum - Digital Leaders on Balancing Employee & Company Needs 53:59
1 EP256: The Future of Your Ecommerce Returns Strategy - Understanding The Pivot To Paid Returns & Fair Usage 42:05
1 EP255: 14 Examples of Ecommerce Brands Thinking Differently to Improve The Online Shopping Experience 34:43
1 EP254: What BigCommerce's Latest Product Features Mean For Merchants, with VP Product Management Jordan Sim & Codal's Director of Strategy, Joe Comins 46:18
1 EP252: Wild Nutrition's Head of Ecommerce Roshni Patel On Strategy Shift, Personalisation & How to Turn Customers Into Subscribers 43:49
1 EP251: Predicting User Intent Is The Key To Ecommerce Personalisation - Made With Intent Helps You Unlock Its Secrets 36:03
1 EP250: The Importance of Direct Mail In Ecommerce - Insights, Impact & Good Practice, with Fractional CMO Anna Wilson 36:26
1 EP249: How To Build An Experimentation Culture In Ecommerce, With Trainline's Experimentation Lead Hannah Tickle 43:50
1 EP245: Shopify Editions Summer 2024 - Feature Highlights, Product Direction & Benefits For Ecommerce Teams 58:56
1 EP244: How To Do Cross Border Commerce Better, With Swap Commerce Head of Partnerships Cian Wright 30:00
1 EP243: Breville & Sage Appliances DTC Manager Myles Sullivan on International Strategy, Tech Stack & Resourcing 33:30
1 EP241: How Content Teams Are Using AI To Improve Creativity & Productivity, With Media & Strategy Consultant James Carson 39:20
1 EP240: How CurrentBody Runs The Tech Stack For An £80m+ Ecommerce Business, With Co-founder & CTO Andrew Showman 36:19
1 EP238: B&Q's Digital Optimsation Lead On How To Run Efficient Project Teams & Product Roadmaps 39:25
1 EP237: Ecommerce OMS Strategy, Technology and Best Practice, with OneStock Director Joe Till 37:55
1 EP236: How Ecommerce Brands Are Using Automated Pricing Strategies To Boost Sales Margin & Shift Stock, With Sniffie Founder Tomi Grönfors 39:14
1 EP232: 15 Minute Masterclass > Anatomy Of The Perfect PDP (Product Details Page) For Ecommerce - 10 Step Guide 15:14
1 EP231: Using AI Chatbots To Create Empathetic Customer Service, With Siena Co-founder Lisa Popovici 42:02
1 EP227: Q124 Ecommerce Vendor Leadership Team Interviews: BigCommerce, Centra, Commerce Layer, SCAYLE & Shopify 42:32
1 EP222: Strategic View on Shopify's Hydrogen Headless Framework, with CommerceUI CTO Michal Klim 51:35
1 EP221: Optimising Your Product Catalogue: Building Data Models and Nailing CX & Efficiency Wins 41:09
1 EP220: The Page Speed & Performance Conundrum: Balancing CX with Speed Gains for Ecommerce Sites 38:06
1 EP218: Making Accessibility Part of Your Development Lifecycle: Strategy, Compliance and Approaches, with Crownpeak 31:23
1 EP217: Paul & James' Monthly RoundUp: January 2024 Ecommerce Market Mood, Tech Changes & AI News 32:09
1 EP216: Maximising Inventory Availability: Fixing In Stock Not Online Product Issues, with Sweft Founder & CEO 48:59
1 EP199: Selecting The Right CMS Model For Your Ecommerce Business: Headless or Not? With Crownpeak’s Chief Product Officer 37:56
1 EP197: Stop Screwing Your Margin! Using AI Negotiation To Reduce Margin Sacrifice, With Nibble Founder Rosie Bailey 32:05
1 EP196: Using Airtable To Improve Operational Efficiency For Ecommerce, with Nolo Apps Co-Founder Oliver Rhodes 41:59
1 EP195: BigCommerce's Senior Director of Product Management on the Latest Releases for Omnichannel, Checkout & Promotions 41:29
1 EP194: BigCommerce Product Vision & Strategy Update for 2023 with Director of Competitive Strategy, Aaron Sheehan 40:15
1 EP191: Why J Lindeberg Migrated From A Legacy Monolith To Headless SaaS & What It Learned, with Head of Ecommerce Andreas Koschnike 44:20
1 EP190: Increasing Marketing Opt-in Acceptance Compliantly For Ecommerce Sites, with Dataships 39:00
1 EP189: Fashion Brand Asket’s Ecommerce Tech Stack Evolution And Headless Journey With Centra 43:12
1 EP188: Multi-Brand Ecommerce: How The Bottle Club Is Using Its Ecommerce Platform, Akeneo PIM & Algolia To Drive Sales 43:33
1 EP186: KOOKAÏ Ecommerce Product Manager Sera Volau on Tech Selection & Multichannel Commerce 31:42
1 EP185: Growing An Ethical Brand on Shopify: Marketplaces, Subscriptions & App Selection with Kind Laundry Co-founder Angie Tran 43:22
1 EP182: Digital Transformation and Selling Online with Oxfam's Head of Ecommerce & Retail Innovation, Andrew Ostcliffe 37:33
1 EP179: Front Commerce On How Ecommerce Teams Are Using Its PWA Front-End, with CTO & Co-founder Pierre Martin 59:37
1 EP178: Driving More Value From Your Cart to Confirmation Page Journey, With Rokt Chief Product & Engineering Officer Bill Barton 34:03
1 EP177: LeMieux Ecommerce Manager Jodie Bratchell - Lessons Learned From Her First Replatforming Project 34:31
1 EP176: Paul Smith's Head of Digital On Migrating From Open Source Magento to Centra’s Headless SaaS Platform 42:04
1 EP175: Building CRO Into Replatforming Projects And New Tech Releases To Improve Success, with Dave Mullen 47:36
1 EP172: Ecommerce Product Discovery Trends & The Shift To AI-Driven Personalisation, with Attraqt 50:48
1 EP171: How Boohoo Took A Leading Retailer Online Only In 8 Weeks With Cabiri's Commercetools Accelerator 42:46
1 EP168: The Gym Group On Modernising Its Ecommerce Tech Stack: Part 2 > Operational Decisions, Implications & Challenges 32:30
1 EP167: The Gym Group On Modernising Its Ecommerce Tech Stack: Part 1 > Technology Selection & Project Planning 35:12
1 EP164: Optimizely On Using Ecommerce Experimentation To Improve Digital Customer Experiences 53:35
1 EP163: Shopify Product Strategy, What Components Means For Ecommerce & Views on Web3 with Alex O'Byrne 38:28
1 EP162: Commercetools Chief Strategy Officer Kelly Goetsch on Product Strategy, Mid-Market & B2B 41:57
1 EP157: How Ecommerce Teams Use The Yotpo Marketing Platform To Increase Customer Loyalty and LTV 42:38
1 EP156: Navigating the Complexities of Tax & Duty Handling for International Ecommerce with Avalara's Tax Technology Solutions Manager 31:52
1 EP155: Personalised Product Discovery for Ecommerce Using Klaviyo & Octane AI, with Paase Digital 36:54
1 EP153: When You Need A Specialist CMS Instead of Native Platform Page Builders & How to Evaluate CMS Systems 37:33
1 EP150: By Design - How To Manage Projects When Design & Development Are Done By Different Agencies 35:38
1 EP144: Universal Shopping Baskets and Order Management for Omnichannel Retailers, with Mercaux & Fluent Commerce 44:49
1 EP143: Selecting The Right Back Office Systems for Ecommerce, with Integration Expert & Ecommerce Thinking Co-Founder Luke Hodgson 45:05
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