Components Live! - 6/7/24 - Is Agile Killing Your Results? Content Components podcast

19:37

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you! Get the book here About Kevin Kevin is an award-winning thought leader, digital industry enthusiast and author with more than 25 years of professional experience. He was a key contributor to creating MIT OpenCourseWare, grew one of the largest content strategy teams in the world at SapientNitro and has worked on digital strategy and content for dozens of global, Fortune 100 brands. In 2016 he launched AvenueCX with Rebecca Schneider. At AvenueCX he works with global brands to help them improve their brand, content, and customer experiences. He is an expert on content strategy for customer journey optimization, personalization, omnichannel, and enterprise content strategy. Kevin is author of Enterprise Content Strategy: A Project Guide and co-author of UX for Dummies. Kevin is also the chair of Content Strategy Alliance Best Practices initiative. He started his career in the mid-1990s while a graduate student at Harvard University working for a Sabre Foundation, a non-profit book donation organization. His studies led him to Bosnia and Herzegovina, where he produced and significantly contributed to Nobel Laureate Physicians for Human Rights Watch website. He became a user experience lead at Sapient and later, a key architect of MITOpenCourseWare’s website where he contributed to publishing processes for an initiative that changed the face of global, online education. He went on to Molecular where he helped a global Fortune 10 brand redefine its external messaging and internal processes to support it. He built one of the of the strongest and largest content strategy teams in the world for SapientNitro. In June, 2015, Kevin left SapientNitro to focus on launching a company with Rebecca Schneider, AvenueCX. Kevin is committed to international human rights, especially those of refugees. Connect with Kevin on LinkedIn Visit his website…

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Omnichannel Customer Experiences with Kevin P. Nichols - Pt. 1 24:16

42 weeks назад24:16

24:16

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you! Get the book here About Kevin Kevin is an award-winning thought leader, digital industry enthusiast and author with more than 25 years of professional experience. He was a key contributor to creating MIT OpenCourseWare, grew one of the largest content strategy teams in the world at SapientNitro and has worked on digital strategy and content for dozens of global, Fortune 100 brands. In 2016 he launched AvenueCX with Rebecca Schneider. At AvenueCX he works with global brands to help them improve their brand, content, and customer experiences. He is an expert on content strategy for customer journey optimization, personalization, omnichannel, and enterprise content strategy. Kevin is author of Enterprise Content Strategy: A Project Guide and co-author of UX for Dummies. Kevin is also the chair of Content Strategy Alliance Best Practices initiative. He started his career in the mid-1990s while a graduate student at Harvard University working for a Sabre Foundation, a non-profit book donation organization. His studies led him to Bosnia and Herzegovina, where he produced and significantly contributed to Nobel Laureate Physicians for Human Rights Watch website. He became a user experience lead at Sapient and later, a key architect of MITOpenCourseWare’s website where he contributed to publishing processes for an initiative that changed the face of global, online education. He went on to Molecular where he helped a global Fortune 10 brand redefine its external messaging and internal processes to support it. He built one of the of the strongest and largest content strategy teams in the world for SapientNitro. In June, 2015, Kevin left SapientNitro to focus on launching a company with Rebecca Schneider, AvenueCX. Kevin is committed to international human rights, especially those of refugees. Connect with Kevin on LinkedIn Visit his website…

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Components Live! The State of Customer Self-Service Report 2024 16:28

43 weeks назад16:28

16:28

Components Live Your Friday content rundown to wind down the work week. Join us live on LinkedIn or YouTube at 3pm ET. Hosts: Patrick Bosek Casey Jordan Jarod Sickler Ren Taylor This weeks topics: The State of Customer Self-Service Report 2024

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Components Live! - 6/21/2024 - Why Engineers Should Study Philosophy 15:12

44 weeks назад15:12

15:12

Components Live Your Friday content rundown to wind down the work week. Join us live on LinkedIn or YouTube at 3pm ET. Hosts: Patrick Bosek Casey Jordan Jarod Sickler Ren Taylor This weeks topics: Why Engineers Should Study Philosophy Jarod's philosophy recommendation

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Translation, Localization, Globalization: Oh My! with Loy Searle - Pt. 2 30:35

44 weeks назад30:35

30:35

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you! Get the book here About Loy: Loy's passion is leading and guiding global operational organizations, such as: Localization, Global Content and Learning Product Management & Development. She has also led related Engineering, Global QA and International Business Requirements, and Learning Services, technology, and products, and Supplier/Partner management. Her focus is bringing the most out of distributed global organizations - sometimes across 30+ countries - which requires both global business, culture, and HR awareness. Her drive and focus is in guiding and building extraordinary global product/services teams via operational excellence, managed data & KPIs, scalable process optimization, leveraging integrated technology, and building and developing star teams. She is a great advocate of upstream intervention to prevent downstream pain and reduce costs. Single-sourcing, structured/controlled standards, terminology management, integrated memory tools, machine translations and machine learning (gen AI), process engineering, and agile cloud based solutions are favorite subjects of hers. She believes data, technology and teamwork can accomplish almost anything. Connect with Loy on LinkedIn…

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Translation, Localization, Globalization: Oh My! with Loy Searle - Pt. 1 28:11

45 weeks назад28:11

28:11

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you! Get the book here About Loy: Loy's passion is leading and guiding global operational organizations, such as: Localization, Global Content and Learning Product Management & Development. She has also led related Engineering, Global QA and International Business Requirements, and Learning Services, technology, and products, and Supplier/Partner management. Her focus is bringing the most out of distributed global organizations - sometimes across 30+ countries - which requires both global business, culture, and HR awareness. Her drive and focus is in guiding and building extraordinary global product/services teams via operational excellence, managed data & KPIs, scalable process optimization, leveraging integrated technology, and building and developing star teams. She is a great advocate of upstream intervention to prevent downstream pain and reduce costs. Single-sourcing, structured/controlled standards, terminology management, integrated memory tools, machine translations and machine learning (gen AI), process engineering, and agile cloud based solutions are favorite subjects of hers. She believes data, technology and teamwork can accomplish almost anything. Connect with Loy on LinkedIn…

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Components Live! - 6/7/24 - Is Agile Killing Your Results? 19:15

46 weeks назад19:15

19:15

Components Live Your Friday content rundown to wind down the work week. Join us live on LinkedIn or YouTube at 3pm ET. Hosts: Patrick Bosek Casey Jordan Jarod Sickler Ren Taylor This weeks topics: Agile failure rates AI anti-trust investigation Eco & social impact of home deliveries 5 year old boy with an Iron Man arm!…

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The Afterword with Jason Swarts - Pt. 2 16:54

46 weeks назад16:54

16:54

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you! Get the book here About Jason: Jason Swarts is a professor of technical communication and Head of the Department of English at North Carolina State University. He regularly teaches courses on documentation practices, networks, and discourse analysis. His research focuses on interrelated areas of genre studies, computer-mediated communication, networks, knowledge work, and knowledge communities.…

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Components Live! - 5/31/24 - Who should do what in docs these days? 18:40

47 weeks назад18:40

18:40

Components Live Your Friday content rundown to wind down the work week. Join us live on LinkedIn or YouTube at 3pm ET. Hosts: Patrick Bosek Casey Jordan Jarod Sickler Ren Taylor This weeks topics: New York Times post about ChatGPT's latest release Dazed article about using AI to translate for whales Tom Johnson on how AI is accelerating him Erin Grace's take on whether or not devs should write docs…

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The Afterword with Jason Swarts - Pt. 1 17:36

47 weeks назад17:36

17:36

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you! Get the book here About Jason: Jason Swarts is a professor of technical communication and Head of the Department of English at North Carolina State University. He regularly teaches courses on documentation practices, networks, and discourse analysis. His research focuses on interrelated areas of genre studies, computer-mediated communication, networks, knowledge work, and knowledge communities.…

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The Secret Society of Content Governance Enthusiasts with Kate Kenyon - Pt. 2 18:57

48 weeks назад18:57

18:57

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you! Get the book here About Kate: Kate specializes in content platforms and operations for companies who want their content to work across multiple platforms and countries. She designs and runs content operations teams to get (the right) content made, repeatedly, at scale. She excels at Content leadership from creation through to management and orchestration Platform strategy and operations for CMS, CRM, TMS. Team management and up-skilling across content, localisation, and UX teams Kate on LinkedIn…

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Components Live! - 5/3/24 - Where's the value in AI? 19:41

49 weeks назад19:41

19:41

Components Live Your Friday content rundown to wind down the work week. Join us live on LinkedIn or YouTube at 3pm ET. Hosts: Patrick Bosek Jarod Sickler Ren Taylor and now Casey Jordan This weeks topics: New York Time's article about AI

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The Secret Society of Content Governance Enthusiasts with Kate Kenyon - Pt. 1 16:22

49 weeks назад16:22

16:22

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you! Get the book here About Kate: Kate specializes in content platforms and operations for companies who want their content to work across multiple platforms and countries. She designs and runs content operations teams to get (the right) content made, repeatedly, at scale. She excels at Content leadership from creation through to management and orchestration Platform strategy and operations for CMS, CRM, TMS. Team management and up-skilling across content, localisation, and UX teams Kate on LinkedIn…

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Defining Content Operations with Rahel Bailie - Pt. 2 20:43

50 weeks назад20:43

20:43

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you! Get the book here About Rahel: Rahel is a results-driven consultant with deep experience in digital transformation and a strong track record of delivering content ecosystems in the context of digital strategy projects, often in environments with complex content delivery requirements. Developing expertise in conversation design. She is the professional who delivers the hard truths and sometimes difficult prescriptions that help organisations leverage their content as a business asset. Rahel on LinkedIn…

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Components Live! - 5/3/24 - Stop Trying to Delight Your Customers 19:56

51 weeks назад19:56

19:56

Components Live Your Friday content rundown to wind down the work week. Join us live on LinkedIn or YouTube at 3pm ET. Hosts: Patrick Bosek Jarod Sickler Ren Taylor and now Casey Jordan This weeks topics: harvard business review article

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Content Components

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Defining Content Operations with Rahel Bailie - Pt. 1 22:17

51 weeks назад22:17

22:17

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you! Get the book here About Rahel: Rahel is a results-driven consultant with deep experience in digital transformation and a strong track record of delivering content ecosystems in the context of digital strategy projects, often in environments with complex content delivery requirements. Developing expertise in conversation design. She is the professional who delivers the hard truths and sometimes difficult prescriptions that help organisations leverage their content as a business asset. Rahel on LinkedIn…

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Content Components

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Components Live! - 4/26/24 - Welcome to the Post-Localization Era 18:09

52 weeks назад18:09

18:09

Components Live Your Friday content rundown to wind down the work week. Join us live on LinkedIn or YouTube at 3pm ET. Hosts: Patrick Bosek Jarod Sickler Ren Taylor and now Casey Jordan This weeks topics: tcworld's localization article meta's earnings call

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Content Components

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You're Here Because of People with Jonathan McFadden - Pt. 2 24:22

1 year назад24:22

24:22

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you! Get the book here About Jonathan: Jon is a senior content designer at I'm a senior content designer at Shopify, where he works on Shop, the company's shopping and tracking app. He's been a content strategist and copywriter for a national fintech company; a brand journalist and content writer for a mortgage lender; and a newspaper reporter who covered murder and mayhem, startups and mom-and-pops, and local politics. Jonathan on Medium Jonathan on LinkedIn…

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Content Components

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Components Live! - 4/19/24 - We need more writers! 18:45

1 year назад18:45

18:45

Components Live Your Friday content rundown to wind down the work week. Join us live on LinkedIn or YouTube at 3pm ET. Hosts: Patrick Bosek Jarod Sickler Ren Taylor and sometimes Casey Jordan This weeks topics: Cherryleaf podcast reveals job openings for tech writers is up TikTok ban is imminent VASA, Microsoft's AI talking head video generator is eery…

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Content Components

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You're Here Because of People with Jonathan McFadden - Pt. 1 20:37

1 year назад20:37

20:37

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you! Get the book here About Jonathan: Jon is a senior content designer at Red Ventures , where he uses words to create better user experiences across digital products. He's been a content strategist and copywriter for a national fintech company; a brand journalist and content writer for a mortgage lender; and a newspaper reporter who covered murder and mayhem, startups and mom-and-pops, and local politics. Jonathan on Medium Jonathan on LinkedIn…

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Content Components

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Components Live! - 4/12/24 18:25

1 year назад18:25

18:25

Join us every Friday at 3pm EST for quick-fire insights on the latest content news, some sizzling hot takes, and answers to all of your burning questions. 🔥

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Content Components

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The Business Case of Content Ops with Sarah O'Keefe - Pt. 2 24:10

1 year назад24:10

24:10

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you! Get the book here About Sarah: Sarah O’Keefe, Chief Executive Officer, founded Scriptorium in 1997 to work at the intersection of content, technology, and publishing. Today, she leads an organization known for expertise in solving business-critical content problems with a special focus on product and technical content. Sarah identifies and assesses new trends and their effects on the industry. Her analysis is widely followed on Scriptorium’s blog and in other publications. As an experienced public speaker, she is in demand at conferences worldwide. In 2016, MindTouch named her as an “unparalleled” content strategy influencer. Sarah holds a BA from Duke University and is bilingual in English and German. Sarah on LinkedIn Learn more about Scriptorium…

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Content Components

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The Business Case of Content Ops with Sarah O'Keefe - Pt. 1 44:46

1 year назад44:46

44:46

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you! Get the book here About Sarah: Sarah O’Keefe, Chief Executive Officer, founded Scriptorium in 1997 to work at the intersection of content, technology, and publishing. Today, she leads an organization known for expertise in solving business-critical content problems with a special focus on product and technical content. Sarah identifies and assesses new trends and their effects on the industry. Her analysis is widely followed on Scriptorium’s blog and in other publications. As an experienced public speaker, she is in demand at conferences worldwide. In 2016, MindTouch named her as an “unparalleled” content strategy influencer. Sarah holds a BA from Duke University and is bilingual in English and German. Sarah on LinkedIn Learn more about Scriptorium…

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Content Components

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Components Live! AI and Copyright Infringement with Casey 3/29/24 18:05

1 year назад18:05

18:05

Join us every Friday at 3pm EST for quick-fire insights on the latest content news, some sizzling hot takes, and answers to all of your burning questions. 🔥 This week's topic: https://www.reuters.com/legal/litigation/bloomberg-asks-us-court-toss-copyright-lawsuit-over-ai-training-2024-03-25/ Girl Talk music: https://www.girltalkmusic.com/…

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Content Components

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Personalization for Content Ops with Jeffrey MacIntyre - Pt. 2 17:35

1 year назад17:35

17:35

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you! Get the book here: https://publishing.vt.edu/site/books/e/10.21061/content_operations_evia/ About Jeffrey: A personalization optimist and information retrieval obsessive, Jeffrey MacIntyre is an independent consultant focused on “shovel-ready” solutions to personalized, automated, and simplified customer experiences. He writes Bucket List , a newsletter of tales from the trenches of his consultancy, Bucket Studio. He speaks widely on the IA for AI—the role of information science in shaping connected experiences—and runs Bucket Brigade , the only community for those who design such experiences.…

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Content Components

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Components Live! - 3/22/24 with Casey Jordan 19:17

1 year назад19:17

19:17

Join us every Friday at 3pm EST for quick-fire insights on the latest content news, some sizzling hot takes, and answers to all of your burning questions. 🔥 This week's topic: https://youtu.be/y4qUEBlgU_w?si=y4V57DG0oAq1YWOU Patrick's LinkedIn post: https://www.linkedin.com/posts/patrickbosek_ive-been-having-lots-of-conversations-about-activity-7176245780901429248-D7Yx?utm_source=share&utm_medium=member_desktop…

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Content Components

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Personalization for Content Ops with Jeffrey MacIntyre - Pt. 1 25:03

1 year назад25:03

25:03

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you! Get the book here: https://publishing.vt.edu/site/books/e/10.21061/content_operations_evia/ About Jeffrey: A personalization optimist and information retrieval obsessive, Jeffrey MacIntyre is an independent consultant focused on “shovel-ready” solutions to personalized, automated, and simplified customer experiences. He writes Bucket List , a newsletter of tales from the trenches of his consultancy, Bucket Studio. He speaks widely on the IA for AI—the role of information science in shaping connected experiences—and runs Bucket Brigade , the only community for those who design such experiences.…

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Content Components

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Components Live! - 3/15/24 16:09

1 year назад16:09

16:09

Join us every Friday at 3pm EST for quick-fire insights on the latest content news, some sizzling hot takes, and answers to all of your burning questions. 🔥 This week's article: https://endtimes.dev/why-lowercase-letters-save-data/ Download the Content Operations book: https://publishing.vt.edu/site/books/e/10.21061/content_operations_evia/ Heretto on LinkedIn: https://www.linkedin.com/company/heretto…

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Content Components

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Content Operations from Start to Scale with Carlos Evia - Pt. 2 14:47

1 year назад14:47

14:47

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you!…

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Content Components

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Components Live - 3/8/24 with Casey Jordan 17:32

1 year назад17:32

17:32

We're taking Components live! Join us every Friday at 3pm EST for quick-fire insights on the latest content news, some sizzling hot takes, and answers to all of your burning questions. 🔥 This week Casey Jordan and Jarod Sickler team up!

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Content Components

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Content Operations from Start to Scale with Carlos Evia - Pt. 1 14:16

1 year назад14:16

14:16

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you!…

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Content Components

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Components Live - January 19, 2024 16:53

1 year назад16:53

16:53

We're taking Components live! Join us every Friday at 3pm EST for quick-fire insights on the latest content news, some sizzling hot takes, and answers to all of your burning questions. 🔥

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Content Components

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Components Live - January 26, 2024 with Scott Abel 16:44

1 year назад16:44

16:44

We're taking Components live! Join us every Friday at 3pm EST for quick-fire insights on the latest content news, some sizzling hot takes, and answers to all of your burning questions. 🔥

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Content Components

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Components Live - January 12, 2024 17:59

1 year назад17:59

17:59

We're taking Components live! Join us every Friday at 3pm EST for quick-fire insights on the latest content news, some sizzling hot takes, and answers to all of your burning questions. 🔥

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Content Components

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Components Live - February 23, 2024 17:59

1 year назад17:59

17:59

We're taking Components live! Join us every Friday at 3pm EST for quick-fire insights on the latest content news, some sizzling hot takes, and answers to all of your burning questions. 🔥

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Content Components

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57: The New Generation of Tech Writers with Carlos Evia and Rebekka Andersen 16:41

2 years назад16:41

16:41

A brief summary of this episode

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Content Components

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56: Everything IA (Information Architecture) with Amber Swope - Pt. 3 11:01

2 years назад11:01

11:01

A brief summary of this episode

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Content Components

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55: Everything IA (Information Architecture) with Amber Swope - Pt. 2 13:45

2 years назад13:45

13:45

A brief summary of this episode

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Content Components

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54: Everything IA (Information Architecture) with Amber Swope - Pt. 1 25:24

2 years назад25:24