Ep 153: Scripts vs. Genuine Conversations with Eric Bassett and Jake Claus

Bug Bux Podcast

Контент предоставлен Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.

2M ago 46:32

MP3•Главная эпизода

Whether you're in sales, customer service, or a technician in the field, connecting with your customers personally can make all the difference. In today's episode, Eric and Jake share insights from their own experiences in sales and customer service training. They discuss how a well-crafted script can help your team connect with customers and ensure they feel valued. It's not just about the sale, it's about building relationships.
Topic include:
Introduction (0:00)
Maintaining Customer Experience (5:06)
Sales Training and Communication (8:07)
Creating and Using Sales Scripts (11:06)
Importance of Connecting with Customers (14:48)
Memorize, Internalize, Personalize (MIP) (18:29)
Value Perception and Customer Engagement (22:09)
Technicians' Role in Customer Experience (28:01)
Impact of Genuine Connection (34:04)
Proactive Customer Engagement (38:06)
Jim Carrey Quote on Impact (41:18)

161 эпизодов

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