When a young Eva Kollisch arrives as a refugee in New York in 1940, she finds a community among socialists who share her values and idealism. She soon discovers ‘the cause’ isn’t as idyllic as it seems. Little does she know this is the beginning of a lifelong commitment to activism and her determination to create radical change in ways that include belonging, love and one's full self. In addition to Eva Kollisch’s memoirs Girl in Movement (2000) and The Ground Under My Feet (2014), LBI’s collections include an oral history interview with Eva conducted in 2014 and the papers of Eva’s mother, poet Margarete Kolllisch, which document Eva’s childhood experience on the Kindertransport. Learn more at www.lbi.org/kollisch . Exile is a production of the Leo Baeck Institute , New York | Berlin and Antica Productions . It’s narrated by Mandy Patinkin. Executive Producers include Katrina Onstad, Stuart Coxe, and Bernie Blum. Senior Producer is Debbie Pacheco. Associate Producers are Hailey Choi and Emily Morantz. Research and translation by Isabella Kempf. Sound design and audio mix by Philip Wilson, with help from Cameron McIver. Theme music by Oliver Wickham. Voice acting by Natalia Bushnik. Special thanks to the Kollisch family for the use of Eva’s two memoirs, “Girl in Movement” and “The Ground Under My Feet”, the Sophia Smith Collection at Smith College and their “Voices of Feminism Oral History Project”, and Soundtrack New York.…
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Welcome to Special Ops!
Manage episode 445645370 series 3608877
Контент предоставлен Emma Rainville. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Emma Rainville или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
Welcome to Special Ops, the tactical business podcast designed to help you grow your company through action, not words.
Hosted by seasoned entrepreneurs Emma Rainville and Travis Gomez, co-founders of Shockwave Solutions.
In each episode, Travis and Emma share strategies they’ve used in their businesses to overcome revenue growth challenges, increase profit margins, and build leadership teams that run day-to-day business operations without you, as the CEO/founder, getting involved.
Each episode is designed around a free downloadable playbook to help you execute, which you can download for free at https://specialopspodcast.com.
Hit play on the most recent episode, and subscribe now on Apple, Spotify, or YouTube, and take your business to new heights.
21 эпизодов
ПоделитьсяManage episode 445645370 series 3608877
Контент предоставлен Emma Rainville. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Emma Rainville или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
Welcome to Special Ops, the tactical business podcast designed to help you grow your company through action, not words.
Hosted by seasoned entrepreneurs Emma Rainville and Travis Gomez, co-founders of Shockwave Solutions.
In each episode, Travis and Emma share strategies they’ve used in their businesses to overcome revenue growth challenges, increase profit margins, and build leadership teams that run day-to-day business operations without you, as the CEO/founder, getting involved.
Each episode is designed around a free downloadable playbook to help you execute, which you can download for free at https://specialopspodcast.com.
Hit play on the most recent episode, and subscribe now on Apple, Spotify, or YouTube, and take your business to new heights.
21 эпизодов
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Are you managing your business costs effectively? Mastering cost management could be the key to driving your company's profitability. So, in today’s episode, we guide you through a tactical approach that turns every dollar into a stepping stone for growth. You’ll discover how strategic financial analysis can transform the way you manage cash flow. We will unpack the challenges of balancing expenses with growth, offering actionable insights on how to budget, renegotiate contracts, and eliminate wasteful costs. You’ll also learn why cost accounting isn’t just about tracking dollars in and out but about ensuring every investment returns multiple times over. Tune in now for an actionable guide to mastering cost management, and visit our Visionary Vault for additional resources and action guides to simplify your financial planning process. In this Episode: - Introduction to cost management - Understanding cost management and financial planning - Why businesses need "proper" financials - Actionable steps for cost management - Final thoughts and free resources on cost management Get in Touch with Us: Website: https://specialopspodcast.com/ YouTube: https://www.youtube.com/@specialopspodcast?sub_confirmation=1 Instagram: https://www.instagram.com/emma_rainville512/ https://www.instagram.com/travis.cambridge/ LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru https://www.linkedin.com/in/travisgomez/…
If your competitors are answering the phone faster than you, they’re taking your business! Studies show that responding to a lead within five minutes makes them 100 times more likely to convert—yet most businesses take hours if not days. In this episode, we dive into lead response mastery, showing you how to optimize your sales process, engage potential customers immediately, and ensure you’re the first (and best) option they choose. We’ll walk you through key strategies, from leveraging automation and AI to hiring low-cost offshore team members who can engage leads in real time. Whether it’s abandoned carts, booked calls, or live chat, you’ll learn how to refine every touchpoint in your customer journey for maximum conversions. Don’t let slow response times cost you revenue. Listen in and then grab our Lead Response Time Mastery Guide in the members’ portal —implement our proven tactics and watch your business grow! In this Episode: - Introduction to lead response mastery - Key metrics for lead response time - Customer service and sales metrics - Sales automation and tools for lead response - Optimizing the customer experience - Action steps for improving lead response - How to access the lead response resources Get in Touch with Us: Website: https://specialopspodcast.com/ YouTube: https://www.youtube.com/@specialopspodcast?sub_confirmation=1 Instagram: https://www.instagram.com/emma_rainville512/ https://www.instagram.com/travis.cambridge/ LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru https://www.linkedin.com/in/travisgomez/…
Bad data leads to bad decisions—period. If you’re not tracking the right numbers (or worse, not tracking them at all), you’re flying blind and burning money in the process. In today’s episode, we share just a systematic approach to tracking the right data and making moves based on what actually works. We get into why most businesses measure CLTV the wrong way and how the order in which customers see your products directly impacts how much they spend. We talk about email marketing and share practical strategies, such as offering incentives and intentional engagement for customer retention. If you’re still relying on gut instinct instead of clear, data-driven insights, you’re wasting time, money, and opportunities. Listen to the full episode and then grab our Data Quality Mastery Guide to start scaling your business on purpose. In this Episode: - The importance of data quality - The power of data insights - Understanding Customer Lifetime Value (CLTV) - Optimizing customer journeys to increase lifetime value - Mastering split testing to boost ROI - How to optimize membership retention - Effective email marketing strategies - Leveraging data for better marketing - Free resources for data analysis Get in Touch with Us: Website: https://specialopspodcast.com/ YouTube: https://www.youtube.com/@specialopspodcast?sub_confirmation=1 Instagram: https://www.instagram.com/emma_rainville512/ https://www.instagram.com/travis.cambridge/ LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru https://www.linkedin.com/in/travisgomez/…
What does it take to go from having no systems to running a thriving agency in a year? We sit down with Chris Encarnacion to uncover his incredible journey. A year ago, Chris was just figuring out the basics. Today, he's running multiple VSL productions across cities with a strong team that has transformed his business—and his life. From brutal work hours to building a dream team and saying no to misaligned clients, Chris shares how he went from burnout to mastery. Chris explains the value of relentless hustle and learning from failure, but here’s the twist—hard work alone won’t scale you. He reveals how shifting focus from talent to values helped him build a team he trusts and why having clear systems, SOPs, and KPIs became his agency’s game-changer. If you’re a business owner struggling to scale or a leader stuck doing all the things, this conversation is for you. Plus, Chris is offering a free VSL audit for our listeners. Head over to https://specialopspodcast.com/ to grab this opportunity and level up your video content today! In this Episode: - Chris Encarnacion's journey to success - Building a strong team - From survival mode to a clear vision - Finding the right clients - Scaling with systems and leadership - Why the speed of implementation is critical - Being able to say ‘no’ when it's not a fit Explore Free Resources at the Visionary Vault: https://specialopspodcast.com/visionary-vault Connect with Chris Encarnacion: Website: https://chris78744.wixsite.com/vsl-adz-3 LinkedIn: https://www.linkedin.com/in/chris-encarnacion-347179134 Get in Touch with Us: Website: https://specialopspodcast.com/ YouTube: https://www.youtube.com/@specialopspodcast?sub_confirmation=1 Instagram: https://www.instagram.com/emma_rainville512/ https://www.instagram.com/travis.cambridge/ LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru https://www.linkedin.com/in/travisgomez/…
If you've ever struggled with navigating payment processing, reducing fees, or avoiding pitfalls like chargebacks or frozen funds, this conversation is a must-listen. We're sharing hard-earned insights and proven strategies to help you keep your merchant accounts healthy and your profits flowing. We break down the essentials every business owner needs to know about merchant accounts and share tips for preparing your business to handle growth without scaring off your payment processors. You'll learn how to communicate effectively with brokers and processors to prevent surprises and stay ahead of the game. Plus, we dig into the numbers that matter most—keeping your chargebacks and refund rates in check while avoiding red flags. Whether you're just starting out or scaling rapidly, understanding the nuances of merchant accounts can be the difference between smooth sailing and unexpected financial setbacks. Tune in for actionable insights to optimize your accounts and protect your business’s bottom line. YouTube Timestamps - What is a merchant account? - When to transition to a dedicated merchant account - How to apply for a merchant account - Managing merchant accounts when scaling - Best practices for healthy merchant accounts - Why consistency and business updates matter to merchants - How to access resources on merchant account management Get Exclusive Resources on Merchant Accounts Management: https://specialopspodcast.com/visionary-vault Get in Touch with Us: Website: https://specialopspodcast.com/ YouTube: https://www.youtube.com/@specialopspodcast?sub_confirmation=1 Instagram: https://www.instagram.com/emma_rainville512/ https://www.instagram.com/travis.cambridge/ LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru https://www.linkedin.com/in/travisgomez/…
Are you living optimally? What if the key to reaching your peak performance lies in something as simple as minerals? Barton Scott, a chemical engineer and founder of Upgraded Formulas, joins us to share his compelling journey from personal tragedy to pioneering breakthroughs in health optimization. You’ll hear the pivotal story of how a preventable loss reshaped his mission and led to a revolutionary approach to wellness—one that focuses on actionable steps, accurate testing, and building sustainable health from the inside out. Barton explains how mineral deficiencies are often the hidden culprits behind many chronic or severe health issues. You’ll discover why traditional blood tests aren’t enough, why tissue testing is a game-changer, and how identifying and addressing your unique deficiencies can radically improve your energy, focus, and overall quality of life. Ready to reclaim your energy and vitality? Join the conversation now for practical steps and the tools you need to live life optimally. In this episode: - Introducing Barton Scott - The importance of minerals in health - Testing and understanding your body functions - Challenges with the traditional healthcare system - Upgraded Formulas’ philosophy of health and wellness - Conclusion and action steps Get in Touch with Barton Scott: Website: https://www.upgradedformulas.com/ Instagram: https://www.instagram.com/askbarton/?hl=en LinkedIn: https://www.linkedin.com/in/1bartonscott Get in Touch with Us: Website: https://specialopspodcast.com/ YouTube: https://www.youtube.com/@specialopspodcast?sub_confirmation=1 Instagram: https://www.instagram.com/emma_rainville512/ https://www.instagram.com/travis.cambridge/ LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru https://www.linkedin.com/in/travisgomez/…
Since February 2020, consumer prices have surged by an unprecedented 21.2%—a sharp contrast to the 18.9% increase over the entire decade from 2010 to 2019. Today, we’ll focus on this spike in inflation, its financial strain on your business, and the urgent need for strategies to protect profitability amidst rising costs. We’ll cover seven essential strategies for inflation-proofing your business and explore practical ways to protect your margins without losing customers. We'll also discuss the value of optimizing your supply chain and why AI can be your best friend in streamlining operations. Plus, we’ll share the inspiring example of Campbell’s Soup, a brand that’s thrived through multiple economic downturns, showing you how smart marketing can make all the difference. Don’t forget to check out our free resource guide in the Visionary Vault to get even more tips on safeguarding your business in these challenging times. Episode Highlights: - Strategy #1: Understand how inflation impacts your business - Strategy #2: Adjust pricing without losing customers - Strategy #3: Improve operational efficiency and profit margins - Strategy #4: Optimize your supply chain for cost savings - Strategy #5: Focus on marketing that builds long-term value - Strategy #6: Cutting unnecessary costs without losing quality - Strategy #7: Building long-term customer loyalty through engagement - Recap: 7 key strategies to inflation-proof your business Explore Free Resources at the Visionary Vault: https://specialopspodcast.com/visionary-vault Get in Touch with Us: Website: https://specialopspodcast.com/ YouTube: https://www.youtube.com/@specialopspodcast?sub_confirmation=1 Instagram: https://www.instagram.com/emma_rainville512/ https://www.instagram.com/travis.cambridge/ LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru https://www.linkedin.com/in/travisgomez/…
Many marketers may spend heavily on advertising but fail to identify the audience that will bring them the highest ROI. Consequently, businesses end up spending more to serve low-value customers, making scaling difficult. Eliminating the wrong customers can prevent losses and increase profitability. In this week’s episode, we explore the critical importance of targeting the right audience for your e-commerce business and discuss how to build a detailed customer avatar by understanding the emotional and social needs of your best customers. You’ll learn how to refine your marketing strategies, identify high-value customers, and create multiple audience segments based on different product mechanisms. Whether you’re offering products or services, tune in to this episode for practical tips on maximizing your e-commerce campaigns and ensuring you're reaching the right audience! Episode Highlights: - The importance of refining your target audience based on customer lifetime value (CLTV) - Strategies for expanding your product to new audiences using different mechanisms - Why you should create an anti-avatar - The risks of selling to the wrong customers - How to build a community around your product to gain deeper audience insights - Actionable steps for optimizing customer targeting Explore Free Resources at the Visionary Vault: https://specialopspodcast.com/ Get in Touch with Us: Website: https://specialopspodcast.com/ YouTube: https://www.youtube.com/@specialopspodcast?sub_confirmation=1 Instagram: https://www.instagram.com/emma_rainville512/ https://www.instagram.com/travis.cambridge/ LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru https://www.linkedin.com/in/travisgomez/…
Many marketers focus only on their product's benefits and ignore the risks that potential customers consider, including money, time, and energy. By reducing these risks, marketers can build trust and make offers more appealing, which increases conversions. The quarter-billion-dollar webinar man, Jason Fladlien, joins us today as we explore risk reversal in marketing. He introduces innovative ways to mitigate risks, explaining how even capping potential outcomes can build trust and drive conversions. Jason explains how he operationalizes risk reversal through practical strategies like conditional coaching, offering you an insider look at turning bold promises into reality. His approach to creating and scaling offers ensures that businesses over-deliver while keeping risks low. Tune in to learn how you can transform your marketing, reduce customer hesitation, and build unbeatable offers that keep clients coming back for more. Episode Highlights: - The three key risks every customer considers and how to address each - Why energy risk is often the biggest hurdle in sales and how to tackle it - The concept of conditional coaching and how it enhances customer commitment - Jason's method for creating "fantasy offers" and scaling them to reality - Practical steps to blend operations and sales for seamless delivery and trust-building Get in Touch with Us: Website: https://specialopspodcast.com/ YouTube: https://www.youtube.com/@specialopspodcast?sub_confirmation=1 Instagram: https://www.instagram.com/emma_rainville512/ https://www.instagram.com/travis.cambridge/ LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru https://www.linkedin.com/in/travisgomez/…
Strategic planning doesn’t have to be overwhelming or reactive. In today’s episode, I’m walking you through the WAVE System—a proven method to help you achieve clarity, align your team, and crush your 2025 goals. You’ll learn how to craft a 10-year vision that aligns with your life, turn goals into actionable commitments, and stay focused on what matters most. We’ll explore how to build a values-driven team and execute a clear plan to achieve tangible results—all while avoiding common entrepreneurial pitfalls. Tune in now, and let’s build the roadmap that will take your business to the next level. Don’t forget to grab your WAVE System Checklist from the Visionary Vault . Episode Highlights: - How a structured plan can create a competitive edge for your business - How to use the WAVE System to align business operations for success - Steps to writing a 10-year vision that aligns your personal and professional life - Why commitments guarantee progress and how to define them for your business - Avoiding distractions and sticking to your business's core purpose - How to create an avatar for your team and define non-negotiable traits - Business execution plan essentials and common mistakes to avoid Get in Touch with Us: Website: https://specialopspodcast.com/ YouTube: https://www.youtube.com/@specialopspodcast?sub_confirmation=1 Instagram: https://www.instagram.com/emma_rainville512/ https://www.instagram.com/travis.cambridge/ LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru https://www.linkedin.com/in/travisgomez/ The podcast was produced by Top 10 Podcasts https://top10podcasts.com/start…
Year-end budget evaluations are an instrumental tool for achieving sustainable growth and financial stability. In today’s episode, I provide a step-by-step guide to financial evaluations, including patterns in revenue streams and expenses. I also highlight the need to calculate ROI for major expenses to ensure resources are allocated to activities that drive maximum returns. You’ll learn how to set SMART financial goals for 2025 and discover strategies for creating monthly budget monitoring systems. I share common pitfalls to avoid, such as ignoring small recurring expenses and failing to adjust budgets based on real-world outcomes. Join the conversation now for actionable budgeting advice and resources, including a free budget evaluation checklist and a planning toolkit to help you take control of your business finances and make 2025 the best year yet. Episode Highlights: - Why year-end budget evaluations are crucial for sustainable growth - How to review 2024 financials to identify overspending - Calculating the ROI of major expenses and investments - The SMART financial goal framework for 2025 - Simple tips for cutting costs and reallocating funds strategically - How to adapt budgets to external factors - How to align budgets with operational and marketing strategies Get Free Resources and Tools at our Visionary Vault: https://specialopspodcast.com/visionary-vault Get in Touch with Us: Website: https://specialopspodcast.com/ YouTube: https://www.youtube.com/@specialopspodcast?sub_confirmation=1 Instagram: https://www.instagram.com/emma_rainville512/ https://www.instagram.com/travis.cambridge/ LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru https://www.linkedin.com/in/travisgomez/ The podcast was produced by Top 10 Podcasts https://top10podcasts.com/start…
Bonuses are more than extra cash; they reflect how much a company values and motivates its team members. Today, we explore bonus structures and their impact on team morale, loyalty, and productivity. From holiday bonuses as gestures of goodwill to performance bonuses tied to measurable achievements, we explore how different types of rewards drive results. You’ll learn about performance-based bonuses that motivate employees to deliver results consistently and how end-of-year bonuses can foster a sense of belonging. We highlight strategies for hybrid bonus models and why effective communication and transparency are critical to maintaining trust and clarity in any bonus system. Join us for this insightful discussion and valuable strategies to design a bonus structure that aligns with your company’s goals and employee expectations. Don’t forget to visit our Visionary Vault for free resources to help you implement these ideas! Episode Highlights: - Why bonuses matter for employee morale and loyalty - The pros and cons of holiday and performance bonuses - Why performance-based rewards drive results - Costly bonus mistakes every business should avoid - Effective strategies for hybrid bonus models - The importance of clear communication and transparency Explore Free Resources at the Visionary Vault: https://specialopspodcast.com/ Get in Touch with Us: Website: https://specialopspodcast.com/ YouTube: https://www.youtube.com/@specialopspodcast?sub_confirmation=1 Instagram: https://www.instagram.com/emma_rainville512/ https://www.instagram.com/travis.cambridge/ LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru https://www.linkedin.com/in/travisgomez/ The podcast was produced by Top 10 Podcasts https://top10podcasts.com/start…
Profit margins are essential KPIs because they reveal a business's financial health. By optimizing profit margins, businesses improve cash flow, make informed financial decisions, and ensure sustainable growth. Today, we’re diving into profit-boosting strategies that every visionary entrepreneur should know. We’ll break down how understanding and improving profit margins is essential to business success, with a focus on knowing where each dollar is spent. You'll gain insights into analyzing KPIs, streamlining tech stacks, and cutting redundant software costs that can quietly eat into profits. We’ll explore how customer service can transform into a revenue-generating powerhouse with smart retention strategies while efficient fulfillment and inventory control prevent costly errors. We also discuss the power of data in scaling your business and understanding customer lifetime value. Join us for impactful strategies that will help you scale your business. Also, check out our membership area for a "Profit Health Quiz" that helps identify areas of financial weakness, a manual on reading profit and loss (P&L) statements, and guidance on understanding balance sheets. Episode Highlights: - Understanding and improving profit margins for business success - Analyzing KPIs to track financial health and identify issues - Streamlining tech stacks and cutting redundant software expenses - How to transform customer service into a revenue-generating department - Enhancing fulfillment processes and inventory control to prevent costly errors - Leveraging data for better decision-making and business growth - Recognizing customer lifetime value for effective resource allocation - Optimizing labor with efficient processes to avoid unnecessary hires Get in Touch with Us: Website: https://specialopspodcast.com/ YouTube: https://www.youtube.com/@specialopspodcast?sub_confirmation=1 Instagram: https://www.instagram.com/emma_rainville512/ https://www.instagram.com/travis.cambridge/ LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru https://www.linkedin.com/in/travisgomez/ The podcast was produced by Top 10 Podcasts https://top10podcasts.com/start…
Many entrepreneurs feel stuck after reaching the seven-figure milestone in their business. Hitting that milestone is a huge accomplishment, but we know staying stuck at a plateau isn’t uncommon. The good news is you can break through to the next level of growth if you know the pitfalls to avoid. In today’s episode, we’ll explore the common mistakes that entrepreneurs make that cause their successful businesses to stagnate. We will also highlight how people development and effective communication channels support your growing business. Ready to break through your business plateau? Listen now for actionable steps on how to scale a business beyond seven figures. Remember to visit our Visionary Fault for exclusive tools to fuel your growth. Episode Highlights: - Why a lack of foundational framework keeps seven-figure businesses stuck - The role of operational frameworks in creating consistency and efficiency - How founders often become the bottleneck and limit business growth - Why trust and delegation are essential to scaling beyond seven figures - How to access free tools and resources to implement growth strategies successfully Explore Free Resources at the Visionary Vault: https://specialopspodcast.com/ Get in Touch with Us: Website: https://specialopspodcast.com/ YouTube: https://www.youtube.com/@specialopspodcast?sub_confirmation=1 Instagram: https://www.instagram.com/emma_rainville512/ https://www.instagram.com/travis.cambridge/ LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru https://www.linkedin.com/in/travisgomez/ The podcast was produced by Top 10 Podcasts https://top10podcasts.com/start…
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Player FM - приложение для подкастов
Работайте офлайн с приложением Player FM !
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