How Korero fits in your HR tech stack

Career Conversations (Hospitality)

In this conversation, Liam and Jo talk about the complexities of tech stacks in the hospitality industry, focusing on the integration of technology to enhance both customer and employee experiences. Jo emphasises the importance of a seamless user experience and the need for technology to support employee engagement and communication. They discuss the balance between utilising technology and maintaining human interaction, highlighting the necessity of leadership buy-in for successful tech adoption. The conversation concludes with advice on navigating the tech landscape and ensuring that technology aligns with organisational culture and strategy.

Takeaways

• Tech stacks can be complex but are essential for hospitality operations.
• Employee experience is often overlooked in tech stack discussions.
• A seamless integration of technology can enhance employee engagement.
• Leadership culture is crucial for successful tech implementation.
• Technology should enable conversations, not replace them.
• Regular check-ins with employees are vital for retention.
• Choosing the right technology requires careful consideration and planning.
• Communication apps can bridge gaps in employee engagement.
• Understanding the tech landscape is key for operators.
• Suppliers can provide valuable insights into technology choices.

Chapters

00:00 Introduction and Disappointment with British Summer
00:38 New Chapter
01:22 The HR Tech Stack and Employee Experience
04:08 Options for HR Tech Stack: One-Stop Shop or Best-in-Class
05:55 Considering the Existing Tech Stack and Culture
09:15 Importance of Integration and Collaboration in Tech Stack
19:00 Using Tech to Prompt and Record Conversations
22:24 Tech Stack Roadmap: Comms App and Face-to-Face Meetings
27:26 The Role of Technology in Career Conversations