In 1966, two Brazilian men were found dead on Vintém Hill under bizarre circumstances that continue to perplex investigators and conspiracy theorists alike. Lying side by side, their bodies were discovered wearing matching lead masks—shields with no eyeholes—alongside cryptic notes. Were they victims of a cult ritual, a failed experiment, or something even more otherworldly? See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .…
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Unfiltered Discussions podcast by Brian Howard. Pura Vida and Pinball with Philly expat Richard Blank.
Manage episode 449004646 series 3484875
Контент предоставлен richard blank and Richard blank. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией richard blank and Richard blank или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
Pura Vida and Pinball: Building a Business in Costa Rica
Unfiltered Discussions is a podcast focused on talking about tough subjects and pivotal moments. Host, Brian Howard, talks with his guests about the moments that have impacted them and how they were able to grow and move forward.
Brian Howard
Founder and Host
Unfiltered Discussions is Brian's passion project. He has long had an intrigue for discussing heavy topics and getting to know people. This project is meant to give people a voice, a platform, to share and learn from others.
https://youtu.be/u9-DjTc7iAA
Brian is the father of a beautiful daughter named Rebecca. He lives in Northern Nevada and has worked in the financial sector for most of his career. Brian is a lifelong fan of the Dallas Cowboys, and in his free time, he enjoys spending time with friends and loved ones.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Hosted on Acast. See acast.com/privacy for more information.
211 эпизодов
Unfiltered Discussions podcast by Brian Howard. Pura Vida and Pinball with Philly expat Richard Blank.
Podcast guest appearances. Richard Blank Costa Rica's Call Center
ПоделитьсяManage episode 449004646 series 3484875
Контент предоставлен richard blank and Richard blank. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией richard blank and Richard blank или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
Pura Vida and Pinball: Building a Business in Costa Rica
Unfiltered Discussions is a podcast focused on talking about tough subjects and pivotal moments. Host, Brian Howard, talks with his guests about the moments that have impacted them and how they were able to grow and move forward.
Brian Howard
Founder and Host
Unfiltered Discussions is Brian's passion project. He has long had an intrigue for discussing heavy topics and getting to know people. This project is meant to give people a voice, a platform, to share and learn from others.
https://youtu.be/u9-DjTc7iAA
Brian is the father of a beautiful daughter named Rebecca. He lives in Northern Nevada and has worked in the financial sector for most of his career. Brian is a lifelong fan of the Dallas Cowboys, and in his free time, he enjoys spending time with friends and loved ones.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Hosted on Acast. See acast.com/privacy for more information.
211 эпизодов
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Small Business Origins podcast. John Kelley special interview with telemarketing teacher Richard Blank. 46:55
On this podcast, John Kelley, seasoned entrepreneur and engaging storyteller, dives into the journeys of small business owners. Join him as he uncovers the inspiring, humorous, and often tough realities they face while creating distinct and impactful brands in their industries. Hear our discussion on outbound lead generation and sales appointment calling, inbound customer support, how Richard got his start, and some best practices for effective communication on sales and support calls.Building Relationships Through the Phone Lines: Lessons from a Telemarketing Veteran feat. Richard Blank with Costa Rica's Call Center Guest Bio: Richard Blank is the CEO and Founder of Costa Rica's Call Center, a full-service BPO call center providing lead generation, customer service, social media support and more for US companies. He founded the company 15 years ago and has grown it to over 300 seats. Building Relationships Through the Phone Lines: Lessons from a Telemarketing Veteran feat. Richard Blank with Costa Rica's Call Center Main Discussion Points: The importance of building relationships in sales, not just trying to force a sale Techniques for effective communication and rapport building on sales and support calls Why it's important to treat everyone in an organization with respect, not just decision makers How to get referrals and repeat business through exceptional customer service Why taking time to understand the local culture is key when doing business abroad How Costa Rica’s Call Center vets clients to avoid unethical business practices https://youtu.be/NN4CoABXzFA https://youtu.be/A_G1bl-BhHc https://youtu.be/bmOu5zU6k9I Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Small Business Origins podcast, John Kelley, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Six-Figure Speaker Spotlight Episode 53. Kelley O'Hara interviews telesales linguist Richard Blank 25:45
Six-Figure Speaker SpotlightSpeakerTunity Speaker Relations & Business Development Director and Six-Figure Speaker Spotlight podcast host, Kelley O'Hara is an expert in helping entrepreneurs, business leaders, coaches, speakers, authors, and messengers connect with their target audience and find more speaking opportunities to grow their business and build their personal brand. Kelley mentors established and emerging speakers to leverage SpeakerTunity's resources to increase their visibility and reach more stages. She is a highly experienced marketing and business development executive with a background in entrepreneurship, skilled in sponsorship acquisition and high-profile alignment. She partners with strategic companies to integrate SpeakerTunity's products into their communities and creates mutually beneficial partnerships. Her mission is to help her clients find and secure more speaking opportunities to attract new clients, establish their authority, and expand their reach, by utilizing SpeakerTunity's vast resources including directories, speaker one-sheets, and concierge booking resources. Our 20 to 25-minute podcast shares amazing founder stories who reveal the smartest strategies for scaling TODAY. Your host, Kelley O'Hara, talks with the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. At the age of 27, Richard took a leap of faith that would forever change his trajectory. Moving to Costa Rica, he brought with him an entrepreneurial spirit and a passion for communication. His journey began with a temporary teaching position, but he could adapt and embrace the local culture that truly set the stage for his future success. Richard's early days in San Jose were filled with challenges, from navigating a new country to understanding the nuances of local business practices. However, his fluency in Spanish and his willingness to learn from the ground up provided him with a unique advantage. He didn't just observe from a distance; he immersed himself in the community, learning from every interaction and building a support network that would become invaluable. Transformation Utilizing Innovative Strategies. Richard's ascent to CEO was unconventional. He bypassed the traditional corporate ladder, moving directly from an entry-level position to ownership. This path allowed him to maintain a pure and untainted approach to business, one that emphasized empathy and a genuine connection with his team. Under Richard's leadership, Costa Rica's Call Center has thrived by challenging industry norms. He attributes much of the company's success to a culture that values each individual's contribution. By recognizing and celebrating the achievements of his team members, Richard has fostered an environment where motivation and morale soar. https://youtu.be/OIEMLqKh29E Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Six-Figure Speaker Spotlight, Kelley OHara ,Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Scalable Call Center Sales Podcast. Author Jason Cutter interviews BPO nearshore CEO Richard Blank. 47:04
The mission of the show is to provide call center owners and leaders with the tools for building scalable sales operations. After being in and around sales operations for 18 years, Jason Cutter is focused on helping improve the world of sales, one salesperson, one team at a time. During this twice-a-week show, Jason will be chatting with call center/sales industry experts and call center owners and leaders to help the entire call center sales ecosystem raise the bar, close more deals, provide value to more customers, and scale to whatever level desired. What does it take to build a successful BPO company? How successful are you with your agents? In running a call center, make sure you got the right people on the bus, and if you do then find the best seat for them. In this episode, Richard Blank and I, talk about his experiences in developing and building call center reps in Costa Rica and creating one of the largest call centers in Central America. SCCS-Podcast-Cutter Consulting Group-The Art and Science of Call Center Success. Jason Cutter, CEO and founder of Cutter Consulting Group, is a Sales Success Architect – helping companies create scalable sales operations (What does ‘scalable’ mean? Reach out to Jason to get a copy of his Sales Success Iceberg ebook and checklist). He is the author of Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker, as well as A Sales Consultant’s Guide To: Overcoming Objections and Motivating Your Sales Team. https://youtu.be/Tz1r7IOiVGo?si=S7URH7pmemonOg3E https://youtu.be/wsGaFBTQfgQ?si=Yilu_Sa_qNnlaKB9 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ scalable call center sales, Jason Cutter,Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Re:sume Well podcast created by Courtney Page. Flipping the Script on Call Center Work with Richard Blank 46:32
Re:sume Well is your essential guide to thriving in both your career and personal life, featuring deep-dive conversations with industry leaders who share battle-tested strategies for sustainable success. Each episode delivers actionable insights on everything from mindful productivity and stress management to work-life integration and corporate wellness initiatives, helping you build a career and life that energizes rather than depletes. Whether you're a seasoned executive, entrepreneur, or early in your professional journey, join us to discover how to work well, live well, and Re:sume Well. Born out of a love for careers, performance, and wellness- Re:sume started as a podcast that focused on career happiness, interviewing professionals who were successful and happy. After nearly a year consistently climbing the charts, we listened to our audience and have taken a turn to focus on careers and concepts at the intersection of wellness, the woo, and work. Join Courtney every week where she disseminates wellness woo culture for the curious careerist. Episode 19. Flipping the Script on Call Center Work with Richard Blank When you think of call centers, you’re probably thinking of telemarketers and scammers, or maybe even thinking back to a time you had to call a customer service line and hung up the phone feeling frustrated. Wouldn’t it be nice if that story was different and you left those interactions with a smile on your face, feeling cared for and heard? Richard Blank is training his employees to be those call center workers — and they’re even doing it in two languages. In this episode, Richard and I are chatting about his love for the Spanish language growing up, how that led him down to Costa Rica, and how that eventually sparked his CEO journey owning a call center. Richard is such a kind, open soul, so it’s no wonder he brings that light to his employees and everyone around him. It’s a refreshing departure from what we normally expect out of call center experiences, and for that, we can thank Richard for humanizing a statistically dehumanized industry. https://youtu.be/Ww4MUb3vkO4 https://youtu.be/U_2DFeR1b1w Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Resume Well, Courtney Page, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Procrastinator's Pitstop. Host Chris Abdey and CEO Richard Blank discuss Procrastination to Purpose. 42:07
Procrastinator's Pitstop: Your Place to Refuel for Motivation and Productivity. Join us as we explore actionable strategies, inspiring stories, and expert insights to help you overcome procrastination and power through your to-do list. Let's turn every pitstop into progress! In this engaging conversation, Richard Blank, CEO of Costa Rica's Call Center, shares his insights on procrastination, personal growth, and the importance of communication. He discusses his journey from Northeast Philadelphia to Costa Rica, the challenges he faced in adapting to a new culture, and how he inspires his team to grow. Richard emphasizes the significance of creating a positive work environment and the art of effective communication, all while sharing his passion for restoring pinball machines. Take Aways -Procrastination is a self-reflection of missed opportunities. -Commitment to oneself is key to overcoming procrastination. -Cultural adaptation requires patience and respect. -Staying healthy is essential for productivity. -Teaching others can be a rewarding experience. -Creating a fun work environment reduces attrition. -Effective communication is an art that can be mastered. -Personal connections enhance professional relationships. -Passion projects, like pinball machines, bring joy and fulfillment. -Empathy in leadership fosters loyalty and growth. https://youtu.be/TEWjig764Og https://youtu.be/jmcE4y5QK1g Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Procrastinators Pitstop, Chris Abdey, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Pivoting to Web3 Podcast. AI and the future of call centres with Donna Mitchell and Richard Blank 34:40
Welcome to another exciting episode of the "Pivoting to Web3 Podcast." I'm your host, Donna Mitchell, and today, we have a very special guest who's a pioneer in the call center industry, Richard Blank. At just 27, Richard moved from Philadelphia to Costa Rica and eventually founded Costa Rica's Call Center in 2008, which has now grown to a 150-seat operation. Richard's focus on empathy in technology makes him a unique voice in the sector. Unscripted conversations sharing unique experiences, extraordinary innovations, upending accomplishments, and downhill spirals. WEB3 ecosystem, including Blockchain, Cryptocurrencies: technologies, strategic applications, and tomorrow's emerging trends are here today. Podcasts will include these topics and discuss key joint ventures that impact social change, ownership, transfers of value, supply chain management, system efficiencies, and community development—increasing understanding and improving strategic plans for entrepreneurs, corporate brands, and nonprofits. Exposure, knowledge, opportunities, and limitations are discussed and supported while pivoting to WEB3 technologies. In this episode, Richard will share his journey from studying Spanish at the University of Arizona to establishing a booming call center business in Central America. We'll delve into his thoughts on ethical campaigns, the importance of non-aggressive but assertive scripts, and the benefits of using offshore call centers for cost-effectiveness and scalability. Richard also talks about the integration of AI in call centers, stressing that while AI can increase efficiency, it cannot replace human empathy. Moreover, Richard discusses the challenges of managing call centers, especially in the wake of the Covid-19 pandemic, and how he balances remote work with in-office setups. He emphasizes the significance of onboarding and training agents, maintaining professionalism, and choosing the right clients to work with. Richard's insights into quality assurance, employee motivation, and client selection are invaluable for anyone interested in the call center industry or considering a pivot to Web3 technologies. https://youtu.be/dzK9R6v7yms https://youtu.be/gFUr6IMPUdw Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Pivoting to Web3 Podcast, Donna Mitchell, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 The Overcoming Adversity Podcast by Michael W. Allison. Challenges of a Call Center CEO with Richard Blank. 47:08
Welcome to 'The Overcoming Adversity Podcast', where we explore the stories of people who have faced and overcome unimaginable challenges. From overcoming physical limitations, to overcoming financial struggles, to overcoming emotional obstacles, we delve into the minds of those who have faced adversity and come out on top. Join us as we discover the strategies and mindset that helped them to succeed. This podcast is for anyone who has faced or is currently facing adversity and is looking for inspiration and guidance on how to overcome it. So tune in and be ready to be empowered and inspired. EP 57: Fortune Favors The Brave. In this episode of The Overcoming Adversity Show, Richard and Michael talk about some misconceptions about telemarketing and call centers, how COVID impacted his business, and the challenges he faced in providing amazing services to his business clients during those times. Michael Allison Michael W. Allison is a highly sought-after keynote speaker, TEDx speaker, best-selling author, expert leadership trainer, and award-winning INC 5000 entrepreneur. As a U.S. Marine Purple Heart Veteran, Michael’s mission is to empower leaders, teams, and organizations to embrace adversity, break through limitations, and lead with resilience in a rapidly changing world. https://youtu.be/B5DfY4BU6ow https://youtu.be/1uqWNvb6f4Y https://youtu.be/xjx0eD_7JJc Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Michael Allison,The Overcoming Adversity Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
Dr Brian King is a traveling comedian, author, and public speaker. This is his podcast.Started in 2012 as a radio segment in San Francisco, Dr Brian King spends a lot of time on the road, meeting interesting people and occasionally interviewing them. In recent years, his partner, tango dancer and model Sarah Bollinger, often serve as his co-host. Dr. Brian King. Cowboy Rock Star Scientist. Just your typical psychologist turned comedian turned family man turned YouTuber! 27 years ago, Richard Blank left Philadelphia on a journey that brought him to Costa Rica where he now owns a successful business and the largest collection of pinball machines in the country. It's a great story, and a terrific podcast that I know you will enjoy. Dr. Brian King trained as a neuroscientist and psychologist and for the past decade has traveled the world as a comedian and public speaker. By day he conducts seminars, presented nationwide and attended by thousands of people each year, on positive psychology, the health benefits of humor, and stress management. By night he practices what he teaches in comedy clubs. Dr. Brian began performing stand-up comedy in the San Francisco Bay Area in 2009, and has performed hundreds of shows around the world. He has a bachelor's degree from the University of Texas, a master's degree from the University of New Orleans, and a Ph.D. from Bowling Green State University, and is the author of The Art of Taking It Easy and The Laughing Cure. Dr. Brian hails from New York City and today spends his life on the road, traveling regularly with his partner, Sarah, and their young daughter. https://youtu.be/qKkdxqm6uoc https://youtu.be/yGy7ZiCgoBs https://youtu.be/WnSLocoYLdQ https://youtu.be/5PEKwPK9wf4 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ On the road with Dr. Brian King , Dr. Brian King, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Kevin Brierton No Excuse Pro Podcast. Richard Blank’s Masterclass in Telemarketing and Leadership 31:59
Episode 25: Dialing Success Join us for Episode 25 of the No Excuse Pro Podcast, where host Kevin Brierton sits down with Richard Blank, CEO of Costa Rica’s Call Center. In this episode, Richard dives deep into his telemarketing expertise, sharing insights from over two decades of leadership in the call center industry. Richard’s journey began when he moved to Costa Rica to train over 500 employees for one of the country's largest call centers. Now, he’s a recognized leader, known for his motivational speaking and skillful training in telemarketing. Learn how Richard built Costa Rica’s Call Center into a powerhouse by focusing on motivational leadership, personalized training sessions, and his deep understanding of communication and customer service. This episode is packed with actionable strategies for anyone in sales, customer service, or leadership roles. In a world brimming with potential yet riddled with excuses, the No Excuse Pro Podcast stands as a beacon of actionable insight. Hosted by Kevin Brierton – a voice of clarity in the cacophony of 'could haves' and 'should haves' – this podcast is your weekly ticket to breaking the chains of procrastination and inaction. https://youtu.be/3yoXzYlDQvM https://youtu.be/JXZLgv0sQ2M The Future of Call Centers: AI and Human Touch In 10 years from now, 99% of us could be replaced. Think about an automatic telling machine for your cash. You don't need to go in the banks anymore. If AI keeps assisting people, moving them along, gathering the information and converting those calls, it's gonna work. Like IVR is integrated voice response you put in your things on the phone. But I tell you what, there'll always be a certain market that presses zero, that's willing to speak to the person at the ticketing counter, paying extra 20 bucks just to make sure it's done. Maybe we're concierge, first class, or just rare. But yeah, it will be adjusting my industry accordingly. And is that a good thing? I think it's a fantastic thing for the consumer. But I don't want people today to fully focus on nonverbal communication. I think the texting and emails and chatting, there's a miscommunication, misinterpretation. If you have the certain skills to be able to speak with somebody, you'll have a much more solid relationship, more memorable. You can transfer that electromagnetic energy. And you'll find your job much more fulfilling. But Kevin, my man, I can't thank you enough. I had the best time today on your podcast. The Hero's Journey: Leaving the Castle and Slaying the Dragon Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Kevin Brierton, No Excuse Pro Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Nathaniel Noble Jr podcast. Join a Philadelphia expat guest Richard Blank living in Costa Rica. 37:34
Where we talk about life, because it happens to everyone. Also great guest and indie artist Q & A sessions along with positive vibes. Nathaniel Noble Jr started this podcast to talk with everyday people about their life's journey and to connect hearts and souls of the common man. May you enjoy. https://youtu.be/6I5IuQzcYcM Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Nathaniel Noble Jr, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #NathanielNobleJr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 The Money Mindset Mentoring Podcast by Steve Hamoen. Call Centre interactions with CEO Richard Blank 32:58
The Best interviews on Money Health Family and Wealth In this episode, Richard Blank shares his journey to Costa Rica and the development of his call center business. He discusses the significance of delegation, internal growth, and the balance between people, clients, and technology. Richard emphasizes ROI, training, and authentic interactions, offering insights on maintaining productivity and long-term client relationships. Delegating tasks and fostering internal growth are essential for gaining respect and building a cohesive team. Authentic communication and respectful treatment of all team members, including gatekeepers, can significantly enhance client relationships and business success. Employing strategic vocabulary and soft skills in call center interactions can lead to higher conversion rates and long-term client retention. (0:00) Introduction of Richard Blank (0:32) Richard Blank's background and journey to Costa Rica (2:12) Building the business and team at Costa Rica's call center (6:04) Importance of delegation and internal growth (7:09) People, clients, and technology in business (10:37) The importance of return on investment in call centers (12:12) The role of training in the organization (15:00) Company name spike and buffer boomerang techniques (20:00) Authentic interactions and the value of gatekeepers (25:00) Maintaining productivity and long-term client relationships https://youtu.be/9i-gZfaZ3HY https://youtu.be/R35k1hBthk4 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Perseverance and Dignity in Challenging Work Thank you, Steve. You're all over the place. You didn't give me a specific industry. I don't know how long this cat's been doing this. Who trained them? What sort of onboarding? You're generalizing, making it seem like telemarketing is bad. Okay. Oh, I'm not. No, I'm not generating at all. But no, seriously, let's do the zero conversion ratios every day. Okay. That's why, as I always said as a telemarketer, how can I use them? What am I going to get out of this crappy-ass job that is paying me per hour and I can't get a single freaking commission because the list is bad or the product is bad, the price is bad, everything's bad. Okay. Well, as I said before, this is the romantic death that you have. I can't guarantee the 95 rest of the call. That's up to Billy and his stuff. But at least that 5% with Steve and myself, Prior to the introduction of that company, I'm an ace. What does that mean? I got to pass the pitch. What does that mean? It's a positive reinforcement that wherever I plug Richard or Steve, we are going to be successful. It just so happens that we are not in the right environment at the right time. It's a little bit, but we've overgrown that cage. And so two things, three things should happen if you're signing your name to something, you give it the best that you got. The Money Mindset Mentoring Podcast, Steve Hamoen, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Bruce Hurwitz Presents MEET THE EXPERTS with Richard Blank on Gamification and Work Excellence 33:13
Bruce Hurwitz Presents: MEET THE EXPERTS is a service of Hurwitz Strategic Staffing, Ltd. We hope you will consider us for all your staffing, career counseling and speech writing needs. You can find us on the web at www.hsstaffing.com. About our interview she says viewers will learn: Taking a chance, advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. MEET THE EXPERTS is sponsored by P&K CPAs, LLC is a full-service accounting firm with over forty years of experience. Based in Parsippany, New Jersey, their menu of services includes consulting, internal audit, tax preparation and litigation support, employee benefit plan audits, and other professional advisory services. They work with start-ups, small- and mid-market companies, not-for-profit organizations, and closely held and family businesses, across many industries, as well as high net-worth individuals. https://youtu.be/SwKA8JF1ZOo https://youtu.be/WVpQGgv_f24 https://youtu.be/JDQL3TDs5Y4 https://youtu.be/BpJD3W3CtIA https://youtu.be/15d1SHMwfdQ Understanding Gamification and Its Benefits A lot of people incorporate that into their company culture. It's gaming through work, through play, through bonding. Now, I never thought that spending your free time doing company exercises was the correct thing. That's your own time. I was never really into going out having beers with the boss afterwards. I'm not a drinker, but I believe that during office hours, during break time or during certain sessions, this is a happy medium. It gives somebody a chance to let off steam, recharge batteries, try the machines that you and I grew up with that virtually today don't even compare to on the Internet. Elton John had it perfectly when he's talking about a pinball wizard, really filling this machine as you were mentioning earlier. Remember not to tilt the machine. People fall in love in my game room by the Pac-Man machine. I've had individuals really compose themselves before sparring out of control to quit or just to have a bad day. And for me, I have this space and one man's trash is another man's treasure. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Bruce Hurwitz, MEET THE EXPERTS, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Max Yao Leadership Podcast. Richard Blank on Telemarketing & Communication. Episode 22 1:04:29
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Прослушать Позже Прослушать Позже Списки Нравится НравитсяIn this episode of the Max Yao Leadership Podcast, @RichardBlank , CEO of Costa Rica's Call Center, reveals the secrets behind creating a thriving workplace culture and mastering communication in the call center industry. Why You Should Watch: Whether you're a business leader, aspiring entrepreneur, or someone looking to elevate your communication skills, Richard shares a wealth of insights on leadership, personal growth, and building authentic connections. Key Highlights: From Dreams to Success: Richard's journey from Philadelphia to Costa Rica and his rise as a call center CEO. The Power of Communication: Master techniques for difficult conversations, cold calls, and building trust. Leadership Strategies: Learn how to lead with empathy, inspire teams, and develop future leaders. Community Building: Discover how Richard creates a workplace culture that prioritizes employee happiness and retention. Insights on Resilience: Tips on handling rejection, staying motivated, and achieving long-term success in challenging industries. Maxime Yao (Max) is the Founder of the Self-Empowerment Leadership Institute, an education business dedicated to helping corporate executives and entrepreneurs across the world develop their leadership skills and grow their career and business. https://youtu.be/ywgfuWmJtEw https://youtu.be/OHADgPq7eJI Life-Changing Decisions and the Courage to Follow Through And one of the final questions I'll have for you is, you know, we've spent the last hour together, asked a few questions. What is one question that you wish I'd asked you? And how would you have answered? I guess... what is the moment in your life that everything changed? And for me is when I sat down with my parents at 18 years old and I convinced them that I was following in my great-grandparents footsteps. He came from Eastern Europe at the turn of the 20th, learned English, made our money during the depression. It's in my blood. Skipped a couple of generations, but I'm going south. And Allow me to live a poet's life. Allow me to have a true life. And at 18 years old, making that sort of long play decision, it's kind of crazy. It's kind of risky. It's madness. But looking back at it now, I couldn't be more proud of myself for standing strong and tall and following through on a commitment that I gave myself back in 1991 to continue this and not stop. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Max Yao Leadership Podcast, Max Yao, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Marketing Boost Solutions show by Captain Marco Torres. Smooth sailing telesales with Richard Blank. 48:03
The Marketing Boost Solutions, Show is brought to you by your host Marco Torres the Founder of MarketingBoost.com, he has helped thousands of entrepreneurs boost sales and scale their businesses. He teaches entrepreneurs how to soar sales & marketing through the use of “Value-Add-Incentives” instead of discounts. His Facebook Groups are home to more than 54,000 affiliate marketers in one group and 31,000 entrepreneurs in the other who are raking in sales with his advice. In each episode, he and his expert guests deliver even more incredible solutions to your marketing challenges. Master Telemarketing in the latest episode of the Marketing Boost Solutions Podcast. Captain Marco Torres engages in a dynamic conversation with Richard Blank, the CEO of Costa Rica's Call Center, to uncover the secrets behind successful telemarketing and call center operations. With over 10,000 bilingual telemarketers trained under his leadership, Richard brings a wealth of experience in motivational public speaking and strategic communication techniques. Revolutionizing Telemarketing: Power Skills and Strategies to Drive Success and Growth. Richard’s inspiring journey began at 27 when he moved to Costa Rica and built a thriving call center culture fueled by gamification, soft skills mastery, and innovative sales approaches—like his signature Buffer-Boomerang Technique. In this episode, Richard delves into the pivotal role of telemarketing and call center operations in driving business success. He discusses advanced strategies for improving client engagement, the importance of authentic communication in building strong relationships, and how to navigate the challenges of conflict management and customer interaction. He also shares his insights on phonetic micro-expression reading and the impact of AI in the evolving customer service landscape. By implementing the strategies and insights Richard shares, business owners can not only enhance their telemarketing efforts but also cultivate a motivated and engaged workforce. Whether you’re looking to refine your communication skills, inspire your team, or elevate your customer experience, this episode is packed with actionable insights to help you achieve your goals. https://youtu.be/US81AWkY1t0 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Marketing Boost Solutions show, Captain Marco Torres, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Luxury Unplugged. A Plush Ink podcast with Neeti Keswaani. Tropical lifestyle with Richard Blank. 45:47
Luxury Unplugged is a globally loved podcast & content platform that explores unique blend of Luxury lifestyle with spirituality. Our mission is to inspire entrepreneurs, professionals, and consultants to enhance their mindset for success. Explore this channel for intriguing stories and insightful conversations with industry experts. Luxury Unplugged is Living your best life by developing your best self. It is about Personal development, self-improvement, and transforming your story. Discover the Surprising Art of Effortless Conversation. Spirituality & Luxury In this insightful episode of the Luxury Unplugged Podcast, we sit down with Richard Blank, the CEO of Costa Rica's leading call center, to discuss his unique approach to leadership and team motivation in the call center industry. Learn how to master the art of conversation with these 5 proven techniques from Richard Blank. Improve your communication skills and overcome social anxiety! How to master the art of conversation ft. Richard Blanc's proven sales techniques in call centre -Master the Art of Call Center effective Communication skills ft. Richard Blank's 5 Proven Techniques -Emphasizes the importance of spirituality in personal and professional growth, encouraging individuals to find their own goals. -Highlights the need to remove fear and create a respectful environment to foster strong relationships and personal development. -Discusses the power of vulnerability, suggesting that being open can lead to greater strength and opportunities. -Stresses the significance of being present and maintaining a clear mindset to avoid distractions and enhance decision-making. -Explores the necessity of cultural sensitivity in global business communications, particularly when interacting with diverse clients across different regions. https://youtu.be/Dll-iKeH3gI Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Neeti Keswaani, Luxury Unplugged, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Lifelong Learners Collective by Ella Catherine. Discover the Lost Art of sales with Richard Blank. 40:59
Expand your mind to elevate your life! On this podcast, I interview game-changers from across the globe who are here to share gems of information that they have mined through success. Occasionally, you will hear straight from me, on recent discoveries and practices I implement. In this episode, Richard Blank, CEO of Costa Rica Call Centers, discusses the lost art of talking on the phone and the importance of soft skills in effective phone conversations. He shares his personal journey and how he became the CEO of a call center in Costa Rica. Richard emphasizes the need for phone conversations in retaining clients, upselling, and receiving referrals. He also provides tips for dealing with irate customers and preserving energy and emotional balance during phone conversations. Additionally, Richard highlights the power of humor and storytelling in creating meaningful connections over the phone. Season 4 Episode 9. March 20th, 2024. Experiencing Costa Rica's Pura Vida and Mental Decompression And the culture here, it's a very united culture. It's a very proud culture. We mentioned Pura Vida, which means pure life. They're really into nature. So, I mean, with all the national parks that you visited and the monkeys that are hanging around, the sloths and iguanas and butterflies, it's like being in a painting. It really is. Maybe when you decompress, my friend, and you put the phone away and you sit under that palm tree next to a waterfall out in the rainforest and no one's around you, maybe that's the sort of thing that can recharge your batteries and get you in a healthier state of mind. The shame that I see is when people bring that mental baggage with them and hoping that that will erase it when they come here. But no, they need to separate the two. Or when people are here, they go maybe a little above and beyond in regards to adventure. https://youtu.be/P0ZIdIAveek https://youtu.be/68QHH2qszcU Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Lifelong Learners Collective, Ella Catherine, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #LifelongLearnersCollective #EllaCatherine #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Leverage With Daniel Tolson. Join The Power of Business Process Outsourcing with Richard Blank 19:07
The podcast is designed to empower professionals aged 30 to 55 with practical tools and insights to navigate the rapidly changing business landscape. In a post-pandemic era filled with unpredictability, this podcast offers strategies to accelerate your impact. Host Daniel Tolson engages with top business experts to uncover strategies that spark success. In this episode of "Leverage with Daniel," your host Daniel Tolson dives deep into the world of Business Process Outsourcing (BPO) with guest expert Richard Blank. Discover the ins and outs of BPO, from when businesses typically start outsourcing their services to the essential soft skills and qualities to look for when hiring BPO agents. Join us as we explore the fascinating realm of Phonetic Micro Expression Reading and how it can be a game-changer in call centers. Don't miss this opportunity to elevate your business with invaluable insights from Richard Blank. Topics Discussed: What is BPO, and who utilizes it? When does a business typically start outsourcing its services? When hiring agents for BPO services, what soft skills, characteristics, and qualities should you look for in a candidate? What is Phonetic Micro Expression Reading, and how can it be leveraged in call centers? https://youtu.be/_3M0cyLKQyk https://youtu.be/uM3SWevsxaI https://youtu.be/2DyaWZoz-Dk The Importance of Diligence and Endurance in Business And at the end of the day, Daniel, when you're talking about leverage, you got to choose between 10 companies. I'm not into the Philippines, might be a little more expensive. Look at the way I treated your assistant. I called you back on time, followed through on that email. How about this? I did so much due diligence on you from your LinkedIn profile on your website that I custom made your voicemail and email. He loved me. It was almost mine to lose. And so I'm earning these things by getting a lot of first downs and moving it forward through momentum. I'm not angling my way in there or pretending to be. And so if you have that sort of pace and rhythm, your supervisor needs to calm down. He should remember when he was on the phone and what it's like to do this sort of forced march. Now also, my friend, you need to build up that endurance for it. You're talking about manual dialing. We have machines now that do that for you. But the old school players off of those Cisco phones, remember how to do those dials? Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Leverage, Daniel Tolson, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Mitzi Ocasio Let's Think About "Soft Speaking Skills." LTA Podcast Special Guest Richard Blank 27:50
Mitzi Let’s Think About It. Our podcast is a treasure trove of topics that matter to you. We feature a wide variety of subjects; each explored in depth with the help of guests from all over the world, each with their unique backgrounds and perspectives. Join us as we think together, exploring topics in ways you may not have considered before. Our podcast is an interactive journey of discovery, and we invite you to be a part of it. Check out Mitzithinkinc.com for more topics to ponder!Let's Just "Think About It!" This is a safe place to think about topics that you may believe are essential. I have a variety of topics and guests who bring a perspective that I know will have you pondering what matters to you. Richard shares his love of language and how he has perfected the soft-spoken skills I know so many are learning to obtain. He makes great points about how someone can develop this skill and how he dived into the Spanish language. This conversation is sure to leave you feeling enlightened and inspired. Mitzi Let's Think About It. This is where we explore the what-ifs in life. We examine the possibility of shifting our perspective to evolve in areas of ourselves that cause a ripple effect in one's life, WIth guest from all over the world and all walks of life sharing their testimonies and perspectives into great topics that will keep us all thinking. https://youtu.be/9jx4idY1IRU https://youtu.be/plLhdAH3RcA Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Words of Wisdom: Self-Respect and Living Authentically Of course, I can't thank you enough for having me as a guest. But my parting words, what's assisted me in the long run is just not to be hard on myself. Okay, it's so important to look in my own eyes in the mirror. If you can't do that, we got some issues. And there needs to be some self respect. I like people that make their bed in the morning, if they're capable of hitting the gym, so they can release and retain. And if you can have a better diet, so we just don't do fun food all the time, we have food that can maintain and give you protein. You know, I always believe that regardless of any sort of outcome, at the end of the day, if you know you did things with honorable intentions and good faith, you should be able to live with yourself because a lot of people compare way too much and that's okay. But I don't know. I think you should be your own destiny, your own future, your own pace. Mitzi Let’s Think About It, Mitzi Ocasio, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Let's Talk About It Podcast by Jeff Arnold. Customer Service with guest Richard Blank. Episode 33. 30:53
Your host, Jeff Arnold, talks with the CEO, President, and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his journey from studying at the University of Arizona to establishing his business. He covers the importance of interpersonal communication, the impact of AI, and ethical client selection. Richard emphasizes mentorship, personal growth, and the challenges of running a nearshore call center. His story highlights perseverance, adaptability, and the significance of ethical practices in achieving success. Episode 33 of Let's Talk About It: Conversations with Industry Shapers is live! Your host, Jeffery Arnold, interviews Richard Blank, CEO and President of Costa Rica's Call Center. From studying at the University of Arizona to building his own business, Richard shares his incredible journey. He dives into the importance of interpersonal communication, the impact of AI, and the ethics behind client selection. Richard also discusses mentorship, personal growth, and the unique challenges of running a nearshore call center. His story is one of perseverance, adaptability, and ethical success. Are you an industry shaper? Tune in now to learn from Richard's insights! Welcome to Let’s Talk About It: Conversations with Industry Shapers means celebrating your unique contribution to bridging generational divides, mastering the art of the difficult conversations, and demystifying the complexities of the insurance world. We delve into your experiences to share invaluable insights with a community of listeners looking up to you. Your episode is not just a podcast: it's a legacy piece, inspiring current and future generations of leaders. https://youtu.be/DjFgaHg6Dz8 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Cultural Connection Through Classic Movies I love classic movies. My favorite actor is Humphrey Bogart, James Cagney. I mean, Basil Rathbone, that's my mentor. He was doing stuff in the thirties and forties. So when the client called me and said, Richard, do you know anything about classic movies? Yes. Wiffle ball pitch. Here we go again. I started rattling off all my Alfred Hitchcocks and Steve McQueen's. And I mean, come on, man, I'm all over the place. And the guy's like, man, you know this better than I do. I go, could you imagine how I'm going to be pushing this and selling this? Yeah, absolutely. Getting excited over the spaghetti Westerners of Clint Eastwood. I mean, you've got to be kidding me. These were classics. But I tell you what. One of the greatest things people can do is to watch these movies because if you're speaking, let's say for an example, you're 20 years old now and you wanna call someone like myself a business owner, You should be watching Fast Times at Richmond High and Failure Spielers Day Off. Why? Because that's what I grew up on. That's right. So when you call me up, you go, come on, man. You know Mike DeMone's five-point plan. Or you mentioned Scotty Palmer from the movie Hard Bodies when he talked about the BBD, the bigger, better deal. If you say that to me on a phone call, I have my credit card at the ready. It's yours to lose. Jeff Arnold, Lets talk about it, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Paul Guyon presents The Lead Machine Growth Show. Interview with telesales expert Richard Blank. 44:03
You have a powerful message for your audience and an irresistible offer that could change everything for them. But you’re struggling with marketing and technology. You’re struggling to implement. You’re stuck. You wonder. Where can I find help? Enter Paul Guyon, the mastermind behind the Lead Machine. He joins trailblazers who share their insights and how they overcame obstacles, marketing, and tech uncertainty. And they share the importance of cultivating a positive mindset. They give expert guidance on implementing life-changing solutions and systems you can model to nurture your leads and get your offers seen by your ideal clients who will invest in themselves and in you. Paul’s mission is to help ordinary people produce extraordinary results. Get ready to transform your vision into reality! Richard Blank shows you how to master your message by leveraging strategic communication and soft skills to enhance your customer support and retain clients. Richard Blank delivers a masterclass on the often-overlooked soft skills that can significantly impact your business. Learn how strategic communication and diplomacy can enhance your sales calls, retain clients, and ultimately drive business growth. Discover actionable techniques that will help you thrive in today’s competitive market. Tune in now and get Richard's thoughts on: How to craft sales scripts that foster genuine connections. The importance of strategic rebuttals in steering challenging conversations. Using tie-down questions as checkpoints to guide your sales calls. The Lead Machine Growth Show with Paul Guyon introduces listeners to trailblazers like you, who inspire them to implement life-changing solutions and systems they can model to nurture their leads and get their offers seen by their ideal clients who will invest in them. The Lead Machine Growth Show reveals to you how to how to tackle your tech, master your message, and design your dream so that you can transform your vision into reality. https://youtu.be/AIW-8PVqgS8 https://youtu.be/Ud6Jf5niZuQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Playing the Telemarketing Game First is I'm not giving them any money today. So we all need to calm down and slow down. Secondly, this is my wheelhouse. How many times do you really get telemarketing calls? So I'll let Billy pitch me for five minutes. I'd love to hear him. And then I say, hey, Billy, you mind if I make a suggestion? Yeah. And then I rope-a-dope them. Real good. And at the end, they thank me. I will... Let them know times when they missed the beat. I will ask certain questions that they never followed up on. They'll glance over it. They'll hedge it and repeat it. But they won't ask a second or third question, which shows depth, interest, and anchoring, as we spoke earlier. I bet you at the end of the phone call, if I asked them to give me the meeting minutes, they couldn't even tell five of the answers that I gave or five of the extra things that I mentioned. Paul Guyon, The Lead Machine Growth Show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Know Your Platform Podcast. Jeremiah Jacksun interviews CEO Richard Blank. 1:08:22
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Прослушать Позже Прослушать Позже Списки Нравится НравитсяKnow Your Platform is a weekly mental health podcast that showcases the personal stories and experiences of everyday individuals, providing a unique perspective on mental wellness. Our episodes feature expert insights and real conversations on current events, sports, and entertainment, all focused on fostering a positive and supportive community that promotes open dialogue and mental health awareness. Know Your Platform Podcast proudly supports mental health awareness and healthy living. We appreciate the health-focused initiatives of companies like HelloFresh and Sprouts Farmers Market. If you're a like-minded company committed to promoting healthy lifestyles, we invite you to explore our website and consider collaboration opportunities. Now, with the addition of co-host David Lewis Ill, the intellectual sparks fly between them, creating a poetic dialogue that captivates listeners. Together, they invite guests to share their own stories, fostering healing conversations that offer solace during difficult times. Don't miss out on this unique opportunity to join a community founded on vulnerability, creativity, and compassion. Tune in to our podcast today and be a part of something truly special. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard Blank shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008. https://youtu.be/-R68noPQhX0 https://youtube.com/shorts/HzCqpUINLo8 https://youtube.com/shorts/ry_b7XcodHY https://youtube.com/shorts/nSLE4raka6w https://youtube.com/shorts/dsfEOolbTxw Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Leadership and Treating People as Humans Wow, figuring out how to dance in the rain. And he said something earlier really stuck out to me when it came to leadership. When you're talking about how you wanted to make the people feel like people are not numbers. And I feel like that's a really big thing, especially nowadays when you work for these different companies and these different corporations that they just look at you as a number, you know what I mean? Not as an actual person. So for you to have that intuition to understand that, you know, if I had these people understand that they are people and I care about the person, then it's like everything else will come to respect will come. And it's easy to lead people that want to be, you know, they want to be led and feel appreciated. Jeremiah Jacksun, Know Your Platform , Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Incredible Life Creator with Dr. Kimberley Linert. Communication as the Key in Sales - Richard Blank 57:06
There has got to be more to life than this! Each week Dr. Kimberley Linert will host a variety of guests who are taking a deep dive into their passion and have come out on the other side with an incredible abundant life. As you listen to these candid conversations you will be inspired to look at yourself and find your true calling. . The podcast also includes episodes in which Dr. Kimberley shares different ideas about how to create a life that is happier, healthier and wealthier. Episode 379: Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008. https://youtu.be/CSqlVi6Ju6I https://youtu.be/HrXQE7EWBC4 https://youtu.be/-rfgevs7CRc Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Cumming, Georgia, United States Incredible Life Creator, Dr. Kimberley Linert, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Inappropriate Growth Podcast by Paul Angelle. Leadership and Starting a Business with Richard Blank. 44:36
Paul Angelle welcomes Richard Blank, who shares his journey to Costa Rica and insights on leadership, the call center industry, and time management. Richard offers advice for starting a business in Costa Rica and discusses the benefits of podcasting. Specialized Virtual support for your law firm At Stafi, we’re not just staffing providers—we’re growth partners. Our goal is to help your firm thrive, enabling you to focus on winning cases while we handle the rest. Whether you need to fill multiple full-time paralegal roles, find the perfect assistant to handle intake and marketing, or just need some help with the phones after-hours, Stafi has your back. Richard Blank, our latest guest on Inappropriate Growth, shared his unconventional journey to starting a business in Costa Rica. It began with a passion for languages, a spark that no traditional education system could extinguish. He went above and beyond, spending his weekends and evenings pouring over books, watching movies, and engaging with people to grow this passion. His grades might not have been Ivy league standard, but his determination caught the attention of a dedicated Spanish teacher who, along with the late principal Norman Schmidt, believed in him and got him into Arizona for their language program. But how did he convince his parents to let him pursue this path instead of the traditionally coveted fields like Ivy League education or medicine? He invoked his great grandparents. Sounds intriguing, right? Richard's story is a testament to the fact that the road less traveled can sometimes lead to the most exciting destinations. His dedication and commitment to his passion is truly inspiring, and a reminder to us all that success is not always linear. Tune into this episode of Inappropriate Growth to hear Richard Blank's fascinating journey. Who knows, it might just spark your own path less traveled. https://youtu.be/dGgbmWYXEDk https://youtube.com/shorts/BXniUNkkN-I https://youtube.com/shorts/K1E8QnY-zR8 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Paul Angelle, Inappropriate Growth Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending, Sunset, Louisiana, United States Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 InTHEknow360 podcast. Annette Atoigue Showing Love Full Circle. Global Voices with Richard Blank 1:38:29
1:38:29 Прослушать Позже Прослушать Позже Списки Нравится Нравится1:38:29
Прослушать Позже Прослушать Позже Списки Нравится НравитсяWelcome to InTHEknow360, your go-to podcast for exclusive insights into the lives of thriving entrepreneurs, music luminaries, authors, filmmakers, athletes, and artists. Hosted by Annette Atoigue, CEO and founder of InTHEknow360, our podcast transcends traditional interviews—it's a journey into the secrets of success through the lens of community. InTHEknow360 is also a leading publicity firm dedicated to amplifying the voices and stories of our clients across various industries. We help individuals and brands shine in the spotlight. Join us for candid conversations with trailblazers who share their journeys, challenges, and triumphs. Each episode blends inspiration with practical advice, empowering listeners to unlock their potential and make a meaningful impact. Whether you’re an aspiring entrepreneur or a seasoned professional, InTHEknow360 offers something for everyone. Tune in and explore the transformative power of connection and community on the path to success. In this episode, Richard Blank CEO of Costa Rica’s premier call center, takes us on a journey from his humble beginnings to becoming a leading figure in the global telemarketing landscape. With over two decades of experience, Richard has built a reputation as a top-tier trainer, consultant, and visionary in bilingual customer service solutions. From his early days training over 500 employees to collaborating with international organizations like the Pacific Rim Chamber of Commerce and Solo Telecommunications, Richard dives deep into the world of offshoring, bilingual communication, and strategies behind running a successful call center. Whether you’re a startup, scaling business, or large enterprise, Richard provides invaluable advice on how to enhance your customer service operations, optimize your telemarketing strategy, and tap into Costa Rica’s growing role in global telecom. Tune in for expert insights, behind-the-scenes stories, and fresh perspectives that will inspire you to innovate and grow in today’s fast-paced business world. Stay InTHEknow and get empowered with knowledge you can use today. https://youtu.be/WJaZQeHtsIU Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ InTHEknow360, Annette Atoigue, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Woodbridge, Virginia, United States Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Andrew Chesnutt presents The Hustle and Grind Podcast.Call Centers and Pinball with Richard Blank 32:08
We all have a story to share that can inspire others. My mission in life is to help as many people get onto stages as I can. I do this through my keynote architect framework and through The Green Room, a platform designed to match speakers and event coordinators. Nickel City Learning Solutions Our goal is to create exceptional learner experience by creating engaging e-learning experiences. We specialize in exceptional customer service training designed to give your customer service representatives the tools they need to leave your customers with the feeling that your company truly appreciates their business. We also specialize in e-learning simulations where learners will be able to try the skills they've learned in a controlled environment designed to allow them to experiment. https://youtu.be/P2VO8lyeQmM Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Communication Techniques: Balancing Conversations in Call Centers These are things you need to do every 30 seconds for checkpoints. I believe in preventative measures instead of cures. So instead of a 10 minute conversation, Andrew, it's 20, 30 second conversations that you need to land. You need to get the checkpoint, the underwater thumbs up scuba diving because people rush their calls. You do agree with positive or negative reactions, reinforcements, Gotta take a breath, see what's going on in this boxing round. What are they doing? How are they reacting to you? Are you lowering temperatures and getting closer? And so these things are very important in these soft skills. So you're asking me to tie this thing in a bow and make it cookie cutter for everybody. You gotta be kidding me. These calls zig and zag. And so if you try to read your script, if you try to interject at the wrong time, cross-talking, interruptions, nice, and a bad call and you wonder why. And so there's certain timing, it's a two for a one, you take back and go in, you repeat and chisel, and you tell Billy with the coffee bread yelling at you to keep making phone calls your supervisor to calm down. because I'm looking to be engaged right now. I'm looking to be in the moment so I can capture that one or two things on that call that will completely diffuse the situation. The Power of Personal Connection in Communication They didn't have matters. They didn't do their due diligence. They didn't look at your LinkedIn profile or website. They were not prepared to talk with you. And so, as I say, make these calls and emails and voicemails custom made. And if you do, at least you're gonna capture their attention so they'll listen to it. How about this? Richard, why are we leaving voicemails? That's a good point, Andrew. Tell you what, how many texts do you get a day? A thousand? How many emails do you get a day? 500? How many voicemails you get a day? five yeah so i'm gonna leave you a great voicemail tell you how great judy is so maybe you'll call me back and um all i know is this when i do call your company back and judy does pick up the phone she'll say richard i've been here for 10 years the only person who's ever complimenting you on the phone to andrew i'm gonna put you right through oh thank you It works, it won't compromise your ethics and it's gonna make somebody's day. So separate yourself from other people, pay that compliment, pay it forward. Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Host Shawn Day presents The Hire Lead Chill Podcast. EP#27 Richard Blank is our telesales trainer guest. 1:23:47
1:23:47 Прослушать Позже Прослушать Позже Списки Нравится Нравится1:23:47
Прослушать Позже Прослушать Позже Списки Нравится НравитсяHire - Lead & Chill is a group that provides free content on the 3 Pillars of ALL successful businesses. The 3 Pillars of success are Recruiting, Leadership, and Culture. Master these 3 Pillars and you'll grow beyond your wildest dreams. Hire Lead & Chill is all about Hiring Leadership & Culture! Welcome to Hire Lead & Chill - Where Hiring becomes a Breeze! Looking to level up your small business and create a dream team of top-notch employees? Look no further than our awesome channel, hosted by the one and only Shawn Day! With over 35 years of experience as a savvy small business owner and entrepreneur, Shawn is here to share his wisdom and bring you the ultimate hiring and retention tips! Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008. https://youtu.be/Jo_QcNreecM Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Shawn Day,Hire Lead chill Pocast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Overcoming Guilt and Naysayers to Forge a Unique Path That's beautiful. And there we go, my friend. I was willing to take, and also you have to get past certain guilt, either as parents, friends, and you have to avoid the naysayers and great believers, take them into consideration, but you can't have them stop you. And so sometimes you need to be selfish if you want to go on these adventures. And so my intentions were honorable, but I really had to hold course because I literally had nobody to compare notes to. Nobody was doing this. So I was off on my own and I said, you know what? Be bold and brave and see where life will take you. Excellent. So there's a story that aligns a little bit with that, with hire, lead and chill the company. That is, we were much less intentional, but there was still this path that we followed and we didn't have a roadmap either. So we super unintentionally started Hire Lead Chill in that nobody else was doing this recruiting for the home service space back at seven or eight years ago. It was not a consideration to outsource recruiting really in the home service space for 98% of the businesses out there. The Art of Handling Gatekeepers and Creating Positive Momentum It's really an adjustment of mass. Yeah. And in the beginning, people have these ego defense, especially with their mechanisms. And they're black and blue and we're good, thanks. And you sound like a salesman and just send me information. Fine, I'll take that romantic death. But you're at least going to say that to me seven minutes in because I'm going to ask you a bunch of questions in charge of your secretary. You have to understand there are things like positive escalations where if I get a gatekeeper on the phone and I get the pass to pitch and I get transferred to you, I will definitely let them know verbally and in writing how amazing that individual is. So when I call your company back, they remember me. And they add to my momentum. Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Hindsight the Podcast hosted by Lee Jones. Costa Rica Calling: A Leader's Hindsight by Richard Blank 1:00:39
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Прослушать Позже Прослушать Позже Списки Нравится НравитсяInspiring Journeys to Success on Hindsight the Podcast. Past experiences shape future success. Hosted by Lee Jones—retired Army veteran, supply chain professional, and top podcast host—Hindsight the Podcast explores pivotal moments that define extraordinary lives. Through insightful conversations with entrepreneurs, authors, and leaders, we uncover lessons in resilience, mindset, and transformation. If you're navigating a career change, personal transformation, or simply seeking inspiration, Hindsight the Podcast is your guide to overcoming obstacles and building the future you desire. In this episode of Hindsight the Podcast, host Lee Jones welcomes Richard Blank, CEO of Costa Rica’s Call Center, to discuss the power of mindset and how it can shape both personal and professional success. Richard shares his incredible journey from the U.S. to Costa Rica, where he took on the challenge of training over 500 employees in a high-pressure environment. With years of experience in leadership and public speaking, Richard dives into the importance of having the right mindset when tackling major life transitions. Key Topics: Richard's journey to Costa Rica and building a successful businessThe importance of mindset in overcoming challengesHow to build a support network and set healthy boundariesCreating actionable strategies for achieving your goalsStaying motivated and persistent in the face of obstacles This episode is for you if: You're navigating a significant career or life transitionYou want to learn how to adjust your mindset to overcome challengesYou're looking for practical advice on leadership and goal-setting https://youtu.be/FmCtgwLdCjs https://youtu.be/c8MkkL_q0JM Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Hindsight the Podcast, Lee Jones, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 GrowthReady Podcast with Coach Steve Mellor Overcoming Fear and Embracing Growth with Richard Blank 56:45
Welcome to GrowthReady! Unlock Optimal Performance by Developing your Mindset. At GrowthReady ,we partner with executives and organizations committed to achieving transformative growth. About the Episode 237: In this episode of the Growth Ready podcast, Richard Blank shares his inspiring journey from a Spanish major to the CEO of Costa Rica's Call Center. He emphasizes the importance of being prepared for growth, overcoming fear, and the value of self-respect. Richard discusses his experiences in building a business, navigating challenges, and the significance of mentorship. He also highlights the joy of pursuing personal passions, such as his love for pinball machines, and how they contribute to a fulfilling life. The conversation concludes with insights on maintaining composure in chaos and the journey of growth and fulfillment. Takeaways: -Being growth ready means being fully prepared. -Fear can be a motivator if managed correctly. -Self-respect is crucial for personal growth. -Opportunities often come disguised as challenges. -Building a business requires patience and perseverance. -Passion fuels success in business endeavors. -Mentorship plays a vital role in personal development. -Maintaining composure during chaos is essential. -Self-awareness helps in making informed decisions. -Fulfillment comes from pursuing what you love. Financial Prudence: Act Your Wage Richard, if you can't do it in cash, you just do not do it. Don't overextend yourself. Act your wage. And so that allowed me to have a governor. you know, really to pace myself accordingly. So I wouldn't burn out too fast or hurt myself. And, um, we had multiple setbacks. Sure. I lost my largest client in 2010, but we bought that back and COVID definitely didn't assist. The Art of Diplomacy: Conflict Resolution and Relationships You're refreshed. You calm down. You will not send that text. You will realize you overextended yourself. You'll cut an enormous amount of fat. I'm probably going to call the person and go, hey, coach, I'm sorry. I know yesterday I raised my voice. Or I did not take Thursday into consideration. I know that things come up. And it's beautiful how that happens. If you are given a time out, you can gauge how important that relationship is with you. What are you willing to sacrifice for it? Are you willing to give something? Are you willing to have a second round of talking? You know, just to see what happens. So you can save a marriage, a Thanksgiving dinner, or a business relationship. And so if I'm not given the luxury of time, my suggestion is to speak second. And also, if you're having a really tough time face to face with somebody, even if it's someone you love, look here because eyes are like Medusa https://youtu.be/hlHDq2IASMY GrowthReady , Steve Mellor, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Growing Up with Dr. Sarah Ep. 144 - Ambition to Success: Richard Blank and impactful communication 35:31
Welcome to Growing Up with Dr. Sarah - a Podcast for Parents. It takes a village and Dr. Sarah, Board Certified Pediatrician, is here to help! With Growing Up with Dr. Sarah you will feel confident and ready to navigate all of the sticky situations, conversations, and big feelings that come with family life and raising little humans. In this week’s episode, my guest Richard Blank shares his inspiring personal story and his passion for excellence.He credits much of his success to his mastery of interpersonal communication, rhetorical skills, and a deep commitment to employee motivation. Listen to his story and the wisdom he has to share on Episode 144 of the growing up with Dr Sarah podcast. About Growing Up with Dr. Sarah Looking for a place to educate you and your family to live your best lives? Welcome to Growing Up with Dr. Sarah, where we take on - and tackle - general health and wellness, parental issues, family matters, and real-life challenges that affect every single one of us. Being a pediatrician, while having a mother's perspective, has given me unique insight and experience on what we all need to do better to live healthier, happier, and stronger as individuals...and as families. The success of the family starts from the top, and by helping parents by addressing tough questions and everyday concerns we can all benefit - parents, grandparents, kids, or anyone who cares for another. So join me and some of my special guests - physicians, nutritionists, fitness experts, community members, coaches, teachers, even kids, and parents; and let’s all make a commitment to Growing Up...together https://youtu.be/dy90V6UhwTE Beyond Wealth: The Power of Connection But if you're also looking to get the best tables and people hooking you up with free dessert or something, yeah, compliment Billy to Joey. You want to get a free cappuccino. But that's not the point. The point is to hang for that electromagnetic energy that you have through a smile, through a hug. Because at the end of it all, cash is not going to make you happy. And fortunately for me, doctor, I chose a lucrative industry and got very lucky, and the stars were aligned. And there's only so many dinners you can eat. And so there are certain stages of individuals where they want to pay it forward in one way. And thankfully, I have a linguistic environment where people do want to learn advanced soft skills so they can manage conversations and retain relationships. And I have them study even You know, Helen Keller, for an example, the master communicator that I try to explain, and this is with all due respect. There is a Helen Keller Institute in Desemperados. It's for blind and deaf children. But when you remove one or more senses, others get expanded. She was such a genius where her taste, touch, and spell, she connected to our world, created a language with Ann Sullivan, and the rest is history. We're removing our taste, touch, and smell. And so I know our hearing gets expanded. Growing Up with Dr. Sarah, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Growing Revenue and Profit Podcast by Damian Andrews. Telesales secrets with expert Richard Blank. 1:10:02
1:10:02 Прослушать Позже Прослушать Позже Списки Нравится Нравится1:10:02
Прослушать Позже Прослушать Позже Списки Нравится НравитсяDamian Andrews Growing Revenue and Profit deals with all things that put more money in your business pocket. Damian interviews business experts from CEOs, business leaders, experts, managers and turn around specialists. Each episode you learn knowledge and actions used by the best and most successful businesses and leaders to ensure ongoing profit security. There are simple and easy steps to business success. Damian Andrews shares the key principles that long term successful business use to achieve ongoing profit security. Location: Melbourne, Australia Wednesday May 31, 2023 Richard Blank - CEO Costa Rica’s Call Centre Following a Different Path It's impossible for me to share notes with my parents that went to Columbia Business School and did all this finance when I was a Spanish major at Arizona. Yeah. My great grandparents came from Europe. Okay, great. So I can compare myself to a couple generations back that were nomads. That was my argument to my parents at 18 years old and why I wanted to study languages compared to going to Ivy League. Because look what our great grandparents did. They were entrepreneurs. They left Eastern Europe, came to New York, were in the fashion industry, made their money Persistence and Perception But from that component, you mentioned before about walking across the dance floor. Right. Getting up there and you've listened to a number of my podcasts. So apologies if you're getting the same story that you've heard before. But for the audience, the new audiences that haven't heard it, others have. But I had a friend in the army. I wasn't really a friend, but it was someone I was in the army with. He was a good looking guy, but he was a bit dumb. um in my opinion and but he was always dating these amazing women they were beautiful they were doctors and lawyers and and just really genuinely good people that would help out and we're looking myself and my friends are going how you know you're not that bright and you know yeah you're good looking but we were always thinking you know he must be well hung or something like that was you know i was 19 years you know those are the thoughts that go in your head And one day I asked him, and I said, Shane, and I did say this. I said, Shane, you're not that bright. How is it that you're dating all these amazing women? And he turned into this wise old soul, put his arm around my shoulder, and he said, Damien, what you don't see is I ask a lot. Most of them say no. You just see the ones that say yes The Vintage Limo Experience you were mentioning the limo not the kind of limo that your audience is thinking it's a restored 1984 300d lang that's why i want to be in it it's like awesome yeah put in a put in a bar I painted it black. I got the white walls and I found old school, like, hubcaps on it. It's cool. It's real cool. My influence from that was Remington Steel. https://youtu.be/nYS1nbv7aFM https://youtu.be/gshrP2PyzB0 Growing Revenue and Profit, Damian Andrews, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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