Build a Sustainable Pharmacy Future with Doug Hoey | Catalyst Pharmacy Podcast LIVE at NCPA

Catalyst Pharmacy Podcast

#Business #PioneerRx Pharmacy Software

22:42

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

год назад 24:39

MP3•Главная эпизода

Live from NCPA's Annual Convention, Doug Hoey discusses Walgreens announcing major store closures, validating years of warnings about unsustainable economics. Join Doug and host Josh Howland as they go over promising developments in pharmacy services, PBM reform progress, and practical implementation strategies. Tune into this live recording of the Catalyst Pharmacy Podcast as they both offer critical analysis and a forecast for the industry’s future.

0:29 - NCPA Convention Overview & Updates

01:21 - Walgreens Closures & Industry Impact

07:22 - Future of Pharmacy Payment Models

11:48 - Three Keys to Success (Scale, Payment, Workflow)

15:09 - Team Implementation & Culture Change

20:39 - Looking Ahead: Legislative Priorities & 2024 Convention

Hosted By: Josh Howland | President of Pharmacy Management Systems, RedSail Technologies

Guest: Doug Hoey | CEO at National Community Pharmacists Association

Looking for more information about independent pharmacy? Visit www.pioneerrx.com

236 эпизодов

Build a Sustainable Pharmacy Future with Doug Hoey | Catalyst Pharmacy Podcast LIVE at NCPA

Catalyst Pharmacy Podcast

published год назад

MP3•Главная эпизода

0:29 - NCPA Convention Overview & Updates

01:21 - Walgreens Closures & Industry Impact

07:22 - Future of Pharmacy Payment Models

11:48 - Three Keys to Success (Scale, Payment, Workflow)

15:09 - Team Implementation & Culture Change

20:39 - Looking Ahead: Legislative Priorities & 2024 Convention

Hosted By: Josh Howland | President of Pharmacy Management Systems, RedSail Technologies

Guest: Doug Hoey | CEO at National Community Pharmacists Association

Looking for more information about independent pharmacy? Visit www.pioneerrx.com

236 эпизодов

#Business #PioneerRx Pharmacy Software

Все серии

Catalyst Pharmacy Podcast

1
RedSail Unscripted: Investments That Are Transforming Pharmacy with Josh Howland & Andy Maurer | Beyond the Scripts Podcast 58:23

4 дня назад58:23

58:23

From big dreams to big plans: Andy Maurer and Josh Howland share how RedSail Technologies is building real-world solutions that are impacting the industry. On this episode of Beyond the Scripts, Josh and Andy break down their strategy for growing RedSail’s pharmacy technology ecosystem — from PMS platforms to merchant services — and how private equity investment is driving that growth. They also tackle major industry challenges, from disrupting e-prescribing monopolies to creating new revenue opportunities for pharmacies in 2025. Tune in to learn what’s next for pharmacy technology and, more importantly, what it means for your business. 00:00 - Introduction 01:24 - Path to becoming CEO of RedSail Technologies 05:59 - Discussion about private equity's role in RedSail Technologies 08:40 - Josh on how private equity investment changed development cycles 19:22 - Overview of pharmacy management systems under RedSail 26:26 - The strategic importance of the PowerLine Switch 31:16 - RxCash+ program and improving cash prescription pricing 43:34 - Introduction of RedSail Pay for credit card processing Hosted By: Will Tuft | Director of Pharmacy Education & Engagement, PioneerRx Guest: Josh Howland | President of Pharmacy Management Solutions, RedSail Technologies Andy Maurer | CEO, RedSail Technologies Looking for more information about independent pharmacy? Visit https://www.redsailtechnologies.com…

Catalyst Pharmacy Podcast

1
The Fast Track to Pharmacy Ownership with Josuah Tilus | Beyond the Scripts Podcast Episode 69 56:33

11 дней назад56:33

56:33

At just 25 years old, Josuah Tilus didn’t wait to make his mark on the industry. He bought his own pharmacy fresh out of school and has been redefining what it means to be an owner since. In this episode of Beyond the Scripts, Josuah shares his journey from pharmacy student to pharmacy owner at Chinook Pharmacy in Forks, WA. He opens up about his fast track to ownership: attending over 30 conferences in school, building a strategic network, and getting involved in professional organizations. Now, as a young owner in a tight-knit community, Josuah is updating operations, rolling out new software, and launching clinical services to tackle healthcare gaps in his rural community. If you’re curious about how to make big moves early in your career — or what it takes to own and innovate —, this episode is for you. 00:00:00 - Introduction to Josuah Tilus 00:01:25 - Josuah's timeline (graduation to pharmacy ownership) 00:03:23 - The whirlwind process of buying the pharmacy 00:07:34 - Educational journey and involvement 00:15:57 - Advice for pharmacy students on balancing priorities 00:30:50 - Moving from Florida to rural Forks, Washington 00:46:21 - Implementing changes at the pharmacy 00:53:11 - Future plans for clinical services Hosted By: Will Tuft | Director of Pharmacy Education & Engagement Guest: Josuah Tilus | Pharmacy Owner & Manager, Chinook Pharmacy & Variety Looking for more information about independent pharmacy? Visit www.pioneerrx.com…

Catalyst Pharmacy Podcast

1
Prescription for Change: Pharmacy Advocacy and Innovation with Theresa Tolle | Catalyst Pharmacy Podcast Episode 131 51:02

18 дней назад51:02

51:02

What if the future of healthcare was shaped by those who know it best – pharmacists? In this episode, we sit down with Theresa Tolle, Owner of Bay Street Pharmacy, to discuss how independent pharmacists are working to change the industry from the inside out. Theresa draws on her experiences as an independent owner and former APhA President to reflect on the past, present, and future of pharmacy. We dive into the latest updates in PBM legislation, opportunities for accreditations, and best strategies for administering (and billing) clinical services. We also discuss the importance of advocacy and how you can make a difference in changing the profession for the better. As Theresa explains it, change is coming; you just have to be ready. NCPA Legislative Action Center: https://ncpa.org/legislative-action-center?vvsrc=%2fCampaigns%2f121272%2fRespond Fight PBMs Now: https://www.fightpbms.com/ APhA Legislative Action Center: https://actioncenter.pharmacist.com/ NCPA | Friends in High Places: https://www.ncpa.org/newsroom/executive-update/2025/03/07/friends-high-places-ncpa-executive-update-march-7-2025 CDC DSMES Toolkit: https://www.cdc.gov/diabetes-toolkit/php/reimbursement/medicare-reimbursement-guidelines.html 00:00 - Introduction to Theresa Tolley and her background 04:28 - Discussion on PBM reform legislation and advocacy efforts 11:51 - Florida-specific legislative initiatives and provider status bill 19:39 - Overview of PQA (Pharmacy Quality Alliance) and its purpose 27:26 - Bay Street Pharmacy's combo shop model and LTC at home services 28:40 - Diabetes education program and Medicare billing details 40:26 - LTC at home implementation and compliance considerations Hosted By: Mark Bivins | Chief Growth Officer, RedSail Technologies Guest: Theresa Tolle | Owner of Bay Street Pharmacy Looking for more information about independent pharmacy? Visit www.pioneerrx.com…

Catalyst Pharmacy Podcast

1
RedSail Unscripted: Software Changes, Vouchers, AI, and More with Josh Howland | BTS Episode 68 1:05:31

25 дней назад1:05:31

1:05:31

What burning questions do RedSail customers have about the future of pharmacy? In this special episode of Beyond the Scripts, we put Josh Howland in the hot seat to discuss the industry’s most pressing issues. Josh talks about the evolution of PioneerRx, RedSail’s multi-PMS strategy, and the benefits of the PowerLine switch. He also explains how RedSail plans to help pharmacies stay profitable, even amid the rise of expensive medications like GLP-1s, and his cautious approach to integrating AI into pharmacy technology. Outside of the software, Josh dives into industry-specific challenges, like transparent pricing, manufacturer voucher programs, and the cybersecurity challenges following the Change Healthcare attack. With this conversation, Josh cuts through the industry noise and offers answers to all the questions you’ve been asking. 00:00 - Introduction and Josh's journey at PioneerRx 06:48 - Impact of RedSail’s acquisition on PioneerRx 17:01 - RedSail Technologies portfolio expansion 21:34 - Integrating independent pharmacies under one technology network 30:36 - Communication and company growth challenges 33:36 - The PowerLine switch benefits and security 43:27 - Fee structure changes and pricing model 49:26 - Manufacturer voucher programs and claim issues 01:00:02 - Development priorities and AI's future role Hosted By: Will Tuft | Director of Pharmacy Education & Engagement, PioneerRx Guest: Josh Howland | President of Pharmacy Management Solutions, RedSail Technologies Looking for more information about independent pharmacy? Visit www.pioneerrx.com…

Catalyst Pharmacy Podcast

1
Building Life Through Pharmacy with Hashim Zaibak | Catalyst Pharmacy Podcast Episode 130 47:43

4 weeks назад47:43

47:43

“Hayat” is the Arabic translation of “life,” and Hayat Pharmacy Founder and CEO Hashim Zaibak has made it his mission to breathe new life into independent pharmacy. In this episode of the Catalyst Pharmacy Podcast, we sit down with Hashim to discuss his journey from chain supervisor to independent owner. What started as a single location in Milwaukee has grown into an empire of over 20 pharmacies — all while keeping patient care at the heart of the business. We talk all things team building, revenue opportunities, and how Hashim is empowering the next generation of pharmacy entrepreneurs. New and experienced owners: you won’t want to miss this one. Learn more about Hashim’s pharmacies: www.hayatrx.com www.hayatltc.com 00:00 - Hashim Zaibak and Hayat Pharmacy 04:44 - The Meaning Behind "Hayat" 08:09 - From Chain Supervisor to Independent Owner 13:38 - Evolution of Services: Home-Based Vaccinations and Injections 21:43 – Hashim's Most Impactful Mentors 31:19 – What's Coming to the Future of Pharmacy? 36:05 – How to Motivate Your Staff 46:38 – Remembering Your "Why" During Challenges Hosted By: Mark Bivins | Chief Growth Officer, RedSail Technologies Guest: Hashim Zaibak | CEO of Hayat Pharmacy Looking for more information about independent pharmacy? Visit www.pioneerrx.com…

Catalyst Pharmacy Podcast

1
Catalyst Pharmacy Survival Guide I: Financial Foundations & Compliance 47:54

5 weeks назад47:54

47:54

In this exciting new segment of our Rewind series, we're crafting a Pharmacy Survival Guide that only Catalyst can deliver. These thoughtfully designed multi-part podcasts look back at previous episodes of Catalyst and Beyond the Scripts to explore fundamental areas in pharmacy that will enhance your professional growth. Part 1 of the survival guide focuses on financial foundations & compliance, featuring valuable advice and fresh insights from our previous guests Brad Gallagher, Shahida Choudhry, and Greco De Valencia as they break down critical topics ranging from the importance of working capital in pharmacy transactions to identifying legal blind spots in regulatory compliance. Links to Previous Episodes Compliance Financial Foundations 00:07 Financial Segment Begins 07:44 Pharmacy Market Trends 11:40 Business Adaptation Strategies 15:37 Acquisition Evaluation 22:41 Compliance Segment Begins 28:41 Annual Compliance Requirements 36:38 Hiring Best Practices Hosted By: Mark Bivins, Chief Growth Officer at RedSail Technologies, Will Tuft | Director of Pharmacy Education & Engagement Guests: Brad Gallagher | Partner and Co-Leader of Health Care Controversies at Barclay Damon LLP, Shahida Choudhry | Owner of Palms Pharmacy, Greco De Valencia | Senior Loan Officer & Vice President at Pharmacy at Live Oak Bank Looking for more information about independent pharmacy? Visit www.pioneerrx.com…

Catalyst Pharmacy Podcast

1
Streamlining Success in the Pharmacy Marketplace with Kris Rhea & Saad Aqqad | Beyond the Scripts Podcast Episode 67 55:29

6 weeks назад55:29

55:29

In this episode of Beyond the Scripts, Kris Rhea introduces Pharmacy Marketplace, an AI-driven platform helping independent pharmacies optimize purchasing and maintain wholesaler compliance. Independent pharmacy owner Saad Aqqad shares how implementing the system at Oak Ridge Pharmacy eliminated manual processes and protected valuable rebates, while freeing up time for patient care. Host Will Tuft explores how this technology solution is helping pharmacies work smarter and stay competitive in today's challenging healthcare landscape. 0:00 - Introduction and guest introductions 3:37 - Saad's journey: Opening Oak Ridge Pharmacy 11:59 - Navigating COVID as a new pharmacy 18:35 - Chris explains Pharmacy Marketplace 27:07 - Benefits of technology in pharmacy operations 38:42 - Discussing DSCSA compliance and supplier relationships 46:38 - Future plans for Oak Ridge Pharmacy 51:56 - Final thoughts on community pharmacy and relationships Hosted By: Will Tuft | Director of Pharmacy Education & Engagement Guest: Kris Rhea | Director of Business Development, Pharmacy Marketplace Saad Aqqad | Owner and Founder, Oak Ridge Pharmacy Looking for more information about independent pharmacy? Visit www.pioneerrx.com…

Catalyst Pharmacy Podcast

1
From New Grad to Multi-Store Owner with Matt Binder | Beyond the Scripts Podcast Episode 66 1:01:23

7 weeks назад1:01:23

1:01:23

Meet Matt Binder, the 2024 WSPA Distinguished Young Pharmacist. Making his home in Seattle, he has built a three-store pharmacy network while maintaining the personal touch that makes independent pharmacies special. On this episode of the Beyond the Scripts Podcast, join him and host Will Tuft as they share modern insights on team building, profit-sharing strategies, and the power of student engagement. Learn how his partnership with the Cascadia Pharmacy Group enables innovation while preserving the essential role of community pharmacy. From natural products to healthcare advocacy, Matt's story showcases the evolving face of independent pharmacy. 0:00 - Introduction & Background 5:18 - Building a Three-Store Operation 15:12 - Student Engagement & Team Building 25:03 - Natural Products & Business Model 38:42 - Managing Multiple Locations 45:16 - Advocacy & Industry Changes 52:35 - Future of Independent Pharmacy Hosted By: Will Tuft | Director of Pharmacy Education & Engagement Guest: Matt Binder | Owner, Madison Park Pharmacy & Wellness Center Looking for more information about independent pharmacy? Visit www.pioneerrx.com…

Catalyst Pharmacy Podcast

1
Breaking New Ground in Memory Care with Amina Abubakar | Catalyst Pharmacy Podcast Episode 129 44:45

8 weeks назад44:45

44:45

Book Your Hotel for Connect 2025: https://redsail.us/3Q2y4Lt Amina Abubakar returns to the Catalyst Pharmacy Podcast, as she shares how restructuring her organization led to new growth and introduces GUIDE, a Medicare initiative transforming community pharmacies into brain health hubs. As the only community pharmacy-focused model among 390 selected sites, GUIDE reimagines how pharmacies support memory care patients and their families. Tune in to learn more about the evolving pharmacy practice, innovative healthcare delivery, and making a meaningful global impact. 0:00 - Introduction & Guest Welcome 3:22 - Team Growth & Organizational Transformation in 2024 10:13 - The GUIDE Program: A New Approach to Memory Care 20:23 - Program Launch Details & Pharmacy Network Partnership 26:16 - Building a Patient Care Navigator System 31:19 - RohoVoyage: African Travel & Healthcare Impact 38:39 – Prescribables Hosted By: Mark Bivins | Chief Growth Officer, RedSail Technologies Guest: Amina Abubakar | CEO of Avant Pharmacy and Wellness Looking for more information about independent pharmacy? Visit www.pioneerrx.com…

Catalyst Pharmacy Podcast

1
Pharmacy Technology in 2025: PBM Reform, M3P, and AI Integration | Catalyst Catch-Up 30:44

9 weeks назад30:44

30:44

In this edition of Catalyst Catch-Up, hosts Mark Bivins and Josh Howland explore what’s in store for pharmacy technology in 2025. Tune in as they discuss the latest on PBM reform legislation, the rollout of new copay smoothing requirements, and their vision for pharmacy management systems in the new year. All this and more in this edition of Catalyst Catch-Up. 0:00 - PBM Reform Discussion 05:30 - M3P Copay Smoothing Implementation 10:29 - 2025 Vision for Pharmacy Management Systems 19:03 - AI and Automation in Pharmacy 23:52 - Prescribables Hosted By: Mark Bivins, SVP of Sales, RedSail Technologies | Josh Howland, SVP/GM Pharmacy Management Systems, RedSail Technologies Register for Connect here: https://www.connectpharmacyconference.com/event/8dc1a8fb-5b69-4f7b-8d0a-0c87193f3cd5/home Looking for more information about independent pharmacy? Visit www.pioneerrx.com…

Catalyst Pharmacy Podcast

1
Transform Healthcare Through Functional Medicine with Michael Muñiz | Catalyst Pharmacy Podcast #128 1:15:48

10 weeks назад1:15:48

1:15:48

In this eye-opening episode, pharmacist Michael Muñiz shares how he's transforming healthcare through functional medicine at his Texas pharmacy. Drawing from years of experience, Michael breaks down how he works with physicians, analyzes advanced biomarkers, and helps patients find root causes of their health issues rather than just treating symptoms. From reversing chronic conditions to optimizing hormones, he reveals the practical ways pharmacists can expand their practice beyond traditional pharmacy care, offering valuable insights on how looking at the body's foundation - from genetics to nutrition - can lead to better patient outcomes. 0:00 Intro & Welcome Back 15:05 What is Functional Medicine & Patient Types 27:31 Working with Physicians: Building Trust 40:39 Success Stories & Patient Transformations 54:12 Resources for Pharmacists Starting Out 1:03:31 Recommendations & Key Learning Resources 1:14:41 Final Thoughts Hosted By: Mark Bivins | SVP of Sales, RedSail Technologies Guest: Michael Muñiz | Owner and Pharmacist at NuRx Pharmacy Register for Connect here: https://www.connectpharmacyconference.com/event/8dc1a8fb-5b69-4f7b-8d0a-0c87193f3cd5/home Michael’s Pharmacy: https://www.mynurx.com Prescribables: The Ultimate Human - https://open.spotify.com/show/5Faf5ecAnYW7AzGdblqd6R?si=662cab96bbf040da Shawn Ryan Show - https://open.spotify.com/show/5eodRZd3qR9VT1ip1wI7xQ?si=799e9f6461e44f48 The Joe Rogan Experience - https://open.spotify.com/show/4rOoJ6Egrf8K2IrywzwOMk?si=6dc4e8ced0bf4593 Science VS - https://open.spotify.com/show/5lY4b5PGOvMuOYOjOVEcb9?si=4a21d0c9582e4fa9 Good Energy Book - https://www.amazon.com/Good-Energy-Surprising-Connection-Metabolism/dp/0593712641 Looking for more information about independent pharmacy? Visit www.pioneerrx.com…

Catalyst Pharmacy Podcast

1
Pharmacy Innovation That Actually Works with Kara Benson | Catalyst Pharmacy Podcast Episode 127 30:43

11 weeks назад30:43

30:43

Step inside Lewis Drug's innovative pharmacy model where retail meets long-term care. Director Kara Benson reveals how they're combining local presence with centralized operations to transform patient care, streamline facility relationships, and build stronger communities. Learn practical insights on workflow management, facility partnerships, and adapting to healthcare's evolving landscape. 0:40 - Intro & Lewis Drug's Background 5:37 - The Power of Local Community Presence 7:52 - Building Strong Facility Relationships 14:10 - Managing the Hub & Spoke Model 19:19 - EMR Integration & Technology Focus 26:25 - Future Strategy: Transitions of Care Hosted By: Mark Bivins | SVP of Sales, RedSail Technologies Guest: Kara Benson | Director of Long-Term Care, Lewis Drug Inc. Looking for more information about independent pharmacy? Visit www.pioneerrx.com…

Catalyst Pharmacy Podcast

1
LTC Pharmacy Matters Now More Than Ever with Rebecca Snead | Catalyst Pharmacy Podcast Episode 126 22:31

12 weeks назад22:31

22:31

With more Americans aging at home than ever before, discover why 52% of independent pharmacies are expanding into LTC services. From legislative battles to technological innovation, Rebecca and host Mark Bivins discuss the role pharmacists play in addressing the senior care crisis. Learn how AI, remote monitoring, and changing patient preferences are reshaping the future of healthcare delivery, and why baby boomers are driving the shift toward home-based care services. 00:00 - Intro, We’re live! 00:53 - Rebecca's background and journey to NCPA 03:01 - NCPA's renewed focus on LTC 09:45 - Legislative priorities and advocacy efforts 12:51 - Deep dive: LTC at Home 20:42 - Prescribables https://ncpa.org/finishthefight Hosted By: Mark Bivins | SVP of Sales, RedSail Technologies Guest: Rebecca Snead | Senior Director of Strategic Initiatives and the LTC Division at NCPA Looking for more information about independent pharmacy? Visit www.pioneerrx.com…

Catalyst Pharmacy Podcast

1
Independent Pharmacy Challenges and Innovations in 2024 | Catalyst Rewind 52:42

15 weeks назад52:42

52:42

Join us for a look back at independent pharmacy's transformative year in 2024. Our guests discuss how the industry evolved beyond traditional dispensing, embraced new revenue streams, and established itself as a premium healthcare service. From innovative clinical services to creative business solutions, discover how independent pharmacies adapted and thrived in an ever-changing healthcare landscape. Guests Include: 00:06 - RedSail Acquiring BestRx | Catch-Up 04:06 - Optimistic Outlook on Pharmacy | EP 121 09:18 - Independent But Not Alone | BTS 60 13:43 - Tackle Pharmacy Accounting | Ep 109 16:22 - Multiple Locations, One Purpose | Ep 119 20:55 - RxCash+ | BTS 56 26:08 - PBM Reform | EP 112 29:35 - Leading Through Pharmacy's Evolution | EP 111 33:27 - Pharmacy Analytics | BTS 59 38:33 - Community Health Workers | BTS 58 43:07 - The Medicare Plan Selection Opportunity | EP 124 47:14 - Don’t Sweat The Small Stuff | BTS 54 Hosted By: Mark Bivins, Chief Growth Officer, RedSail Technologies, Will Tuft | Manager of Event Education at PioneerRx, Josh Howland | President of Pharmacy Systems, RedSail Technologies Looking for more information about independent pharmacy? Visit www.pioneerrx.com…

Catalyst Pharmacy Podcast

1
Pharmacy Protection Playbook: From Contracts to Compliance with Brad Gallagher and Shahida Choudhry | Beyond the Scripts Podcast Episode 65 59:52

16 weeks назад59:52