EP#101/124: Revisiting ‘A masterclass in human-centred design in the public sector'

Work with Purpose: A podcast about the Australian Public Sector

In this re-run of our most popular Work with Purpose episode of 2024, Dr Nina Terrey, Bec Bodel and Professor Brenton Prosser help you learn the ropes of human-centred design.

In today’s complex world, how can the public sector effectively ensure that its policies and programs are centred on the needs of the people they serve? This episode explores human-centered design as one piece to solving this puzzle.

In our first re-run of 2024’s best Work with Purpose episodes, host David Pembroke, CEO of contentgroup, convenes class with three leading experts in the design space: Bec Bodel from the Australian Taxation Office, Professor Brenton Prosser from UNSW Canberra, and Dr Nina Terrey from ThinkPlace. Together, they walk through the most important parts of the design process and discuss how empathy, creativity, and strategic thinking can truly make a difference to policy and service delivery for Australia’s communities. Our guests also share practical tips and resources, so you can hit the books and start your own design journey.

Key tips:

1. You don’t have to always do every prescribed step of the design process. Decide what works best for your situation, and keep in mind that discovery itself is important.
2. Work with a mixed team of people with different areas of expertise.
3. Join a design community with like-minded individuals to keep learning about best practice and new approaches.

Show notes:

• How to empathy map | Nielsen Norman Group
• Expand: Stretching the Future By Design | Book by Christian Bason and Jens Martin Skibsted
• Community-led project | Just Reinvest
• Policy-making through design | The Policy Lab
• Intro to human-centred design | Government of Victoria
• International Design in Government Community
• Don’t Make Me Think | Book by Steve Krug
• Human-centred design program | An outline of National Standards for Out‐of‐home Care
• Government centred design, future-led | NESTA

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