Being a successful hearing care professional requires balancing a passion for helping people hear with the day-to-day needs of running a small business. In every episode of Starkey Sound Bites, Dr. Dave Fabry — Starkey’s Chief Health Officer and an audiologist with 40-years of experience in the hearing industry — talks to industry insiders, business experts and hearing aid wearers to dig into the latest trends, technology and insights hearing care professionals need to keep their clinics thr ...
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Welcome to the Ryan Starkey podcast, where amazing things happen.
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1
Why Customer Service Matters
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35:48
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35:48
At Starkey, our mission is to serve our customers better than anyone else. Our team answers 2,000 calls a day within five seconds. Those calls are answered by a live voice, and our operators know most of our customers by name. In this episode, Starkey’s Chief Customer Officer Chris Van Guilder explains why these statistics are so important for the …
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Alice Cooper is Back on Tour and Rocking his Starkey Hearing Aids
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28:03
Rockstar legend Alice Cooper is back on tour and not letting hearing loss get in his way. He talks with Dave about how hearing loss is an unfortunate reality for many professional musicians — particularly rockers from his generation — and shares stories from his long and storied career, including working with Johnny Depp and Paul McCartney. A proud…
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Racecar Driver, William Sawalich, Talks Racing and Hearing Protection
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18:21
As up-and-coming NASCAR driver William Sawalich prepares for his first Xfinity race, he sits down with Dave and his dad, Brandon, to talk about his racing career and why he’s passionate about hearing protection, especially at his young age. It’s a loud sport, and as we observe Protect Your Hearing Month this October, we hope this episode offers mot…
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Introducing Edge AI with Dr. Achin Bhowmik
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Starkey’s latest hearing technology has arrived! Chief Technology Officer and EVP of Engineering Achin Bhowmik, Ph.D., sits down with Dave to share what excites him most about Edge AI. The highlights include: 30% more accuracy at identifying speech, 6 dB additional reduction in low-level noise, and 100 times the processing power, all while maintain…
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The Connection Between Hearing Loss and Falls
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Research shows people with mild hearing loss are three times more likely to have a history of falling than peers with normal hearing. In this episode, during National Falls Prevention Awareness Week, Dave chats with Dr. Patricia Gaffney, an audiologist with a specialty in vestibular diagnostics and treatment. They talk about emerging research, as w…
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Prioritizing Hearing Protection for Police Officers
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Loud noises are part of the job for first responders, but protecting their hearing is tricky because they must always maintain situational awareness. In this episode, a 40-year law enforcement veteran talks about the importance of hearing protection, and how SoundGear has been a game changer for the Arizona State University police department. To le…
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How Starkey Became the AI Leader of the Hearing Industry
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As Starkey’s R&D team celebrates nearly 300 years of collective work experience in the field of artificial intelligence, Dave sits down with Starkey’s Vice President of Advanced Development, Amit Shahar. They talk about Starkey’s journey to becoming the industry-leader in AI and DNN, including the strategic decision to establish a global R&D presen…
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A Deep Dive into Starkey’s Industry-leading AI Hearing Technology
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In this episode, we turn the tables on our host, Dave Fabry. For the first time, Dr. Fabry finds himself on the other side of the Sound Bites microphone, to take our listeners on a deep dive into Starkey’s industry-leading hearing technology. From artificial intelligence (AI) to deep neural networks (DNN), learn how this technology is making life b…
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Starkey University and the Next Generation of Hearing Care Professionals
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Three up-and-coming hearing healthcare professionals share their thoughts on the future of the industry and what excites them the most about it. Recorded during Starkey University week on the Starkey campus, Dave talks with Andrew Setrum, Janna Hines Orr, Hailey Kingsbury and Starkey’s own Cassie Billiet. We encourage hearing healthcare professiona…
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Improving the Patient Experience with Dr. Sheryl Figliano
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Dr. Sheryl Figliano shares easy, yet powerful, ways for hearing health providers to improve patient experiences and drive better business outcomes. One of her tips was a lightbulb moment for many private practitioners attending Starkey’s CEO Circle earlier this year. In this episode, Dave gets the inside scoop, as well as her thoughts on helping pa…
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AI in Hearing Aids with Dr. Seth Dobrin
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In this summer rerun of one of our more popular episodes, Dave interviews Dr. Seth Dobrin, an expert in artificial intelligence (AI) and a hearing aid user. They discuss Dr. Dobrin's journey to getting hearing aids, the stigma associated with hearing loss, and the positive impact that hearing aids have had on his life. They also delve into the topi…
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30 Questions with Brandon Sawalich: Celebrating 30 Years in the Hearing Industry
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In this special episode, we're celebrating a big milestone. Starkey President and CEO Brandon Sawalich is marking 30 years in the hearing industry this month. To commemorate the anniversary, Dave asked Brandon 30 questions—one for each year he's dedicated to this field. Brandon shares insights from his experience across various roles within Starkey…
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Understanding Tinnitus with Dr. James Henry
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World-renowned tinnitus research scientist Dr. James Henry shares key insights from decades of testing and validating methods for evaluation and management. His work at the Veterans Health Administration has played a pivotal role in identifying tinnitus relief for veterans, which is the number one service-related disability. Listen in as Dr. Henry …
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Finding the Right Fit with Fitting Formulas
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Let’s dive into the world of fitting formulas! In this episode, Dave chats with Dr. Andrea Hannan Dawkes, a Starkey expert who frequently trains professionals on best practices. They discuss how fitting formulas have changed over the years, why they’re important for patient satisfaction, proprietary fitting formulas, and the benefits of Starkey’s o…
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What's the Best Sound Ever?
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In this episode of the SoundBites podcast, host Dave Fabry compiles answers from various guests to three personal questions about hearing. The first question asks what sound the guests would miss the most if they couldn't hear their best. Answers range from the sound of heels clicking on tile to children's laughter and the music of family. The seco…
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Cultivating a Flourishing Hearing Healthcare Practice feat. Dr. Gyl Kasewurm
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Join us for the continuation of our insightful conversation with Dr. Gyl Kasewurm, a seasoned audiologist and business owner with over 30 years of experience. Dr. Kasewurm shares her wealth of knowledge on all things audiology and business, discussing the evolution of technology, patient care, and key performance indicators (KPIs) essential for bui…
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Strategies for a Thriving Hearing Care Practice feat. Dr. Gyl Kasewurm
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In this episode of Starkey SoundBites, Dr. Dave Fabry interviews Dr. Gyl Kasewurm, a renowned audiologist and small business owner. They discuss the challenges of running a small business in the hearing care industry and the importance of providing excellent patient care. Dr. Kasewurm shares her experiences and insights on building a successful pra…
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A Discussion with Legends of the Hearing Aid Industry
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In a special episode of Starkey Soundbites, we welcome two hearing aid industry legends: Starkey's founder and chairman, Bill Austin, and Karl Strom, Editor-in-Chief of Hearing Tracker, for an enlightening discussion hosted by Dr. Dave Fabry. The episode outlines the journey of innovation that led hearing aids to have all of the remarkable capabili…
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Innovation Unleashed: AI Breakthroughs and CIC Tech Lead the March for Audiology Excellence
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Dr. Dave Fabry and Dr. Sara Burdak discuss the recent updates and features released by Starkey. They talk about the advancements in AI and DNN, particularly the evolution of Edge Mode into Edge Mode+, which is now automatic and dynamically adjusts to different listening environments. They also discuss improvements in connectivity, including asynchr…
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Tinnitus Awareness Week 2024
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35:35
During Tinnitus Awareness Week, Dave dives into the topic with a Starkey subject matter expert: Dr. Jamie Hand. While you may be aware that veterans experience higher rates of tinnitus than the general public, you may be surprised to learn another group is at high risk -- dentists and dental hygienists. Dr. Hand talks about the findings of a study …
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Starkey Hearing Aid Accessories
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In this episode of Starkey SoundBites, Dr. Dave Fabry, Starkey's Chief Hearing Health Officer, interviews Dr. Kristy Lowery, Audibel's Director of Clinical Operations, about the importance of hearing aid accessories. They discuss how accessories can enhance the benefits of hearing aids and provide specific examples of how accessories like the TV St…
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A Journey Through Space and Sound with Starkey Genesis AI
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Dr. K. Renee Horton, a NASA scientist, author, and hearing aid wearer, discusses her experience with hearing loss and the impact of wearing her new Starkey Genesis hearing aids. She shares that she initially resisted wearing hearing aids when she was diagnosed with hearing loss at a younger age due to stigma and concerns about how others would view…
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2024 and Beyond: The Future of Hearing Care
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In this episode of Starkey SoundBites, host Dave Fabry interviews Brandon Sawalich, the president and CEO of Starkey, about the future of the hearing industry. Sawalich reflects on the advancements in technology in 2023 and discusses the importance of patient-driven care in 2024. He emphasizes the role of hearing professionals in providing personal…
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Navigating the Intersection of Healthcare & Retail: Transforming Hearing Care with Michael Tease
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Have you questioned your understanding of the hearing care professional's journey with their patients? Join us as we delve into this intricate journey with Michael Tease, Chief Retail Officer for Audibel. We explore how each professional's commitment to their patients leads to life-altering improvements in hearing loss treatments. Michael shares ho…
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Artificial Intelligence in Hearing Aids
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44:18
In this episode of Starkey Sound Bites, host Dr. Dave Fabry interviews Dr. Seth Dobrin, an expert in artificial intelligence (AI) and a hearing aid user. They discuss Dr. Dobrin's journey to getting hearing aids, the stigma associated with hearing loss, and the positive impact that hearing aids have had on his life. They also delve into the topic o…
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continue reading