))
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
…
continue reading
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
…
continue reading
Every #SaaS company plays for high stakes, but what does it take to dominate the market right now? 🚀 Look no further than Paris Talks Marketing - the ultimate podcast for SaaS marketers, entrepreneurs, and business owners. Hosted by Paris Childress, we’re featuring deep dives into the latest industry trends with the top SaaS B2B founders and marketing leaders who reveal what it takes to succeed in B2B SaaS marketing. Join us as we share insights on testing new tactics and uncovering the late ...
…
continue reading
Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
…
continue reading
Master The Inbox is THE podcast for course creators, coaches and consultants who want to know how to use email marketing to nurture and convert their audience in a non-spammy, non-bullshit BUT data driven approach. You will learn about hands-on strategies and insider secrets to authentically engage your audience, craft powerful marketing emails, and turn your subscribers into loyal customers with a customer-centric approach.
…
continue reading
1
Customer Confidential: Untold Stories of Earned Growth
Rob Markey, Bain & Company partner and customer experience expert
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
…
continue reading
Join the EMJ GOLD team for a weekly exploration of all things pharma, featuring thought-provoking conversations, insightful interviews with high-profile industry guests and discussions about the latest trends and innovations taking the pharmaceutical sphere by storm. Whether its marketing, medical affairs, the use of digital techniques to create patient-centric approaches or something in between, there's something here for anyone interested in the pharmaceutical industry.
…
continue reading
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
…
continue reading
A weekly podcast discussing the strategies, tactics, and tools growing B2B SaaS brands need to crush the competition and grow their businesses. New episodes every Tuesday!
…
continue reading
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of jo ...
…
continue reading
Welcome to "Taking Back Monday," the podcast designed for the go-getters, the visionaries, and the trailblazers who are ready to say "goodbye" to the Sunday Scaries and lead the way in creating meaningful work. We talk about building high-performance teams, enhancing leadership skills, and creating impactful customer relationships. It's time to say "goodbye" to the Sunday Scaries.
…
continue reading
1
eCommerce Fastlane: Shopify Experts Share Strategies for Acquisition, Conversion, Retention | Grow Your Shopify Store with DTC Marketing Tips
Steve Hutt | Shopify Expert | eCommerce Expert
Hey there! I'm Steve Hutt, the host of eCommerce Fastlane – your go-to podcast for proven strategies and actionable insights to accelerate your Shopify store's growth. As a seasoned ecommerce entrepreneur, I'm passionate about empowering online retailers to boost traffic, conversions, and lifetime customer value. One reviewer described the show as having an "impressive level of content that is accessible for beginners, but even more rewarding for deep e-commerce experts who want to get into ...
…
continue reading
The B2B Marketing Exchange Podcast features candid insights from those who live and breathe B2B. Every week, we'll feature the industry's top influencers and practitioners, who will touch on top-of-mind topics around content strategy, demand generation, account-based marketing, and sales enablement. Subscribe now to get a front-row seat to intimate conversations and top-rated talks from our premier events.
…
continue reading
Welcome to the B2B Digital Marketing Hub, your one-stop destination for mastering the art and science of B2B digital marketing. Our podcast is designed specifically for B2B professionals seeking to elevate their marketing skills and outpace the ever-changing market demands. In each episode, we delve into key concepts of B2B marketing, from SEO and Account Based Marketing to Content Marketing and Social Media strategies. We provide you with hands-on exercises, practical tools, and proven meth ...
…
continue reading
Podcast by Denyse Drummond-Dunn
…
continue reading
The podcast for customer experience (CX), employee experience (EX) and marketing Professionals who want to build trust for better loyalty and retention. Hosted by Chris Johnston & Alex Genov. Made with ♥ by Adoreboard https://adoreboard.com/podcasts.
…
continue reading
1
Data Gurus Podcast | Insights on Business Strategy, Mergers and Acquisitions, Market Research & Data Collection
Sima Vasa
Welcome to the the Data Gurus Podcast! The world around us is changing faster than ever before. From automation, artificial intelligence, big data, geo-location to every aspect of how we work and live. This includes DATA. Welcome to Data Gurus Podcast… our mission is to bring you a real life perspective on what’s happening in the data industry and how successful companies and individuals in this niche navigate through the sea of change. Encouraging you to Be Bold, Be Brave and Be Fearless – ...
…
continue reading
On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who are passionate about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.
…
continue reading
How do you design digital products that people actually want? Get UX tips and insights from experts behind some of the most successful digital transformations and experiences in the world. Each 25-minute interview is a candid conversation with the thinkers, doers, and builders at the forefront of UX design, accessibility in the user experience, and product management. Learn everything from how you can turn around a product launch failure, to how AI can make a designer’s life easier, and even ...
…
continue reading
Introducing Alex Shevelenko, CEO and founder of RELAYTO and the host of the Experienced-Focused Leaders Podcast. With a mission to empower seasoned business owners who recognize the critical role of customer experience in achieving success, Alex brings together a community of discerning listeners eager to explore new perspectives and strategies for enhancing their experience-centric approach. In our thought-provoking podcast episodes, we dive deep into the stories and insights of accomplishe ...
…
continue reading
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide. Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, a ...
…
continue reading
Want to make your product stand out in a crowded market? It all starts with great positioning. I’m April Dunford, the expert high-growth tech companies go to when they have a positioning problem. With over two decades of experience as a startup executive and consultant, I have positioned and re-positioned hundreds of products and companies. Using my battle-tested methodology, I'll teach you the nitty-gritty of positioning so that you can unlock better marketing and sales performance. If you' ...
…
continue reading
Welcome to "Be Human," the definitive podcast for B2B leaders ready to catapult their 7-8 figure enterprises into new realms of growth through digital marketing. Hosted by Danny Murawinski, a seasoned digital marketing maven and former professional snowboard coach, "Be Human" offers a unique blend of insights that merge the art of relationship-driven sales with the science of digital scalability. In a world where authentic connections reign supreme, learn how to finesse the critical human ex ...
…
continue reading
A podcast show comprised of intimate interviews with exciting entrepreneurs and leading industry experts who open up and share their amazing business experiences. This is the best place to find meaningful conversations with industry leaders, insider knowledge, and key business resources all for free.
…
continue reading
Do you ever wonder why the top brands are winning? It’s because they provide customers with the one thing that most brands aren’t - simplicity. How can you learn from them and create the same experiences on a smaller budget? The SIMPLE brand podcast will help.Join Matt Lyles, and his guests, as they share tactics, tips and strategies to help your business brand out from the crowd. You’ll learn how to create simple experiences for your customers and your team members through marketing, brandi ...
…
continue reading
Brian Lofrumento reveals everything you need to go from wantrepreneur – or someone who WANTS to own their own business – to a money-making, action-taking entrepreneur. Discover exactly how to start a business and build a raving audience of fans and customers who want to buy your stuff, and learn exactly how to best serve your customers and clients by building a customer-centric line of products and services. Brian has built multiple six-figure businesses, including a six-figure SEO agency at ...
…
continue reading
1
The Rishabh Jain Show | Marketing Podcast For Solopreneurs Building Business Around Their Passion
Rishabh Jain
Hi there, I'm Rishabh Jain and I'm passionate about helping people with their funnel marketing. I'm also a podcast host. On my podcast, I talk about my own side hustle journey and share valuable information about digital marketing. Some of the topics I cover include blogs, Facebook ads, copywriting, and sales funnels. My mission is to help people in their 30s who work 9-5 jobs to build a business around their passions, knowledge, and skills as a digital coach. My goal is to provide you with ...
…
continue reading
The Revenue Engine Podcast features top leaders in business, marketing, technology, and more and share their amazing stories.
…
continue reading
CX Decoded is our semi-monthly podcast designed to deliver insight from leaders in the customer experience and marketing industries. Each episode is designed to help you better understand the customer experience and the value it can add to your customers’ lives.
…
continue reading
This show covers the full content of the book Making Websites Win, the Amazon #1 bestseller in 15 categories. It describes how to apply the same methodology that the consultancy Conversion Rate Experts has used to grow many of the world’s biggest web companies, plus hundreds of smaller, market-leading companies in over eighty different industries. Most websites lose. Making Websites Win is about how to buck the trend—to make websites that customers love and that are outrageously profitable.
…
continue reading
Every month Steven shares his view on the latest customer experience, marketing and technology news in a short update. On a regular bases, you can also listen to (parts of) his keynote presentations and interviews with experts in the field of customer experience and technology. Steven is a thought leader on the transformation of customer relations and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world.
…
continue reading
Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About G ...
…
continue reading
Do sales conversations make you feel awkward or pushy? It’s time to ditch the outdated salesy strategies. Your guide, Nikki Rausch, will show you how to combine kindness with selling skills to meet your prospects where they are. And in the process, how to uplevel your influence and income. Learn how to earn business easily and effortlessly.
…
continue reading
Hi! My name is Edward Fox. I own a Digital Marketing & Advertising Agency. Creating Your Advantage is for entrepreneurs who are building customer-centric businesses. Support this podcast: https://podcasters.spotify.com/pod/show/edward-fox/support
…
continue reading
Connecticut is home to some iconic brands doing powerful work in user and customer experience. On CTX Podcast, Katie Lukas showcases some of the local leaders in UX and CX who are forging strong customer-focused experiences in a variety of industries. We discuss these companies’ investments in becoming customer-centric, current initiatives, and what it’s like doing this work in Connecticut. Upcoming episodes include practitioners from the CT UXPA, LEGO, Travelers, Cigna, UConn Health, Nassau ...
…
continue reading
The Better Leadership Team Show helps growth-minded, mid-market CEO's to grow their business without losing their minds. It’s hosted by Leadership Team Coach, Mike Goldman. If you find yourself overwhelmed by all of the obstacles in the way to building a great business, this show will help you improve top and bottom-line growth, fulfillment and the value your company adds to the world. If you want to save years of frustration, time and dollars trying to figure it out on your own, check out t ...
…
continue reading
Movers and Shakers, hosted by Larisa Bedgood, Head of Marketing at Porch Group Media, is a thought leadership podcast that explores all facets of the latest marketing trends, strategies, and tactics centered around reaching your target audience and driving customer acquisition.
…
continue reading
I’m Chris Mechanic, a growth marketer and co-founder at WebMechanix, one of the fastest-growing digital consultancies. One day, I thought, we got to make a marketing podcast. But not any podcast. The podcast has to be value-packed, focused on acquisition, and have the best of the best minds. So, if you’re in charge of performance marketing, you’ll love these interviews. We bring on some of the best ideas from growth leaders from brands like Amazon, Poshmark, Motley Fool, ADA, and Gong.
…
continue reading
…
continue reading
Market like a Fintech is a podcast on a mission to find out what marketing strategies and tactics the top Fintech companies in the industry use to acquire real customers, build a brand and grow revenue.
…
continue reading
In today's business environment, experience is everything. It’s the number-one way to differentiate yourself from your competitors and create customers for life. But, the inverse is also true. Everything is experience. Every interaction — even the small ones — can determine whether or not customers come back and what they tell their friends. The Creating Superfans podcast is a fun, entertaining crash course in turning customer experience into your superpower... no capes required! Each week, ...
…
continue reading
Welcome to The Digital Disruption Podcast, the ultimate guide to navigating the digital revolution. Join us as we explore technology's transformative power and its impact on industries, businesses, and society as a whole. In each episode, we dive deep into digital transformation, uncovering the latest trends, strategies, and success stories from industry experts and thought leaders. Whether you’re a business leader, entrepreneur, or simply curious about the future, this podcast is your go-to ...
…
continue reading
This is Reel Talk: The Customer Insights Show with Christoph Trappe. Christoph and his guests share valuable information to help you understand your customers better, discuss customer insights, and discuss how to use data to make better customer-centric decisions. We publish weekly podcast episodes here and also livestream at youtube.com/c/Voxpopme The show is presented to you by Voxpopme, the leader in video surveys. Learn more about video feedback here: https://bit.ly/36aqmZg Thanks for li ...
…
continue reading
The husband and wife team behind Pragmatic Digital share insights on how to navigate the modern digital marketing landscape.
…
continue reading
B2B buyers want to know the business outcomes they can expect from proposed solutions and the realized value of what they've already purchased. Yet far too few solution providers can articulate value. Value Coffee Talk interviews sales, marketing and customer success leaders about their value programs to discuss the challenges, opportunities and share best practices. Hosted by author and serial entrepreneur Tom Pisello, the ROI Guy, and value expert April Morley, the pair grab a coffee with ...
…
continue reading
This podcast celebrates the visionaries, the risk-takers, and the disruptors who are shaping the future of consumer product innovation and e-commerce. We love to spotlight consumer product entrepreneurs, e-commerce titans, and sustainability champions to share their insights and expertise. Think you'd be a great guest on our show? Apply at https://podcast.gembah.com/podcast-guest-home-page.
…
continue reading
1
Mastering Customer-Centric Marketing Strategies With Samantha Bergin
28:14
28:14
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
28:14
Samantha Bergin is the Chief Marketing Officer at Center, a fintech company specializing in employee expenses management software. She is an accomplished technology marketing leader with over 25 years of experience, particularly in the Pacific Northwest tech scene. Her career spans from product management at big tech corporations to spearheading ma…
…
continue reading
1
Maintaining the Founder Mentality in a Private Equity-Backed World with Courtney Gould Miller, Marketing, Sales & Customer-Centric GTM Executive at Tribute technology
49:51
49:51
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
49:51
In this episode, we dive deep into the challenges founders face when transitioning to larger organizations, particularly those backed by private equity. Our guest Courtney Miller emphasizes the importance of retaining the entrepreneurial mindset while adapting to new corporate environments. They discuss balancing gut-driven decision-making with str…
…
continue reading
1
A New Path: From Value Consultant to Sales Strategy Leader
25:09
25:09
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
25:09
In this episode of the Value Coffee Talk podcast, hosts Thomas Pisello and April Morley engage with Ron Haimoff, the Head of Sales Strategy at Replicant. The trio discussed Ron's unconventional journey into value consulting, the evolution of value programs at DocuSign, and the best ways to scale value programs in today's business environment. Ron s…
…
continue reading
1
Tech in Business Compilation with Some of your Favorite Guests
26:17
26:17
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
26:17
In this special compilation episode, some of our favorite guests reveal the hidden strategies that have powered their success in marketing and technology. From continuously reinventing oneself to leveraging AI for content creation, these industry leaders share insights into the evolving landscape of digital marketing. Tune in for key lessons on ada…
…
continue reading
1
The Habits and Mindset of an Innovative Team - Jennifer Kenny
38:14
38:14
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
38:14
In this week’s episode of the SIMPLE brand podcast, I talk with Jennifer Kenny. Jennifer is a master of innovation practices having held senior roles to drive innovation for companies like Accenture, Booz Allen, Gartner, Wells Fargo Bank, Cisco, and Stanford Research Institute. Today she works with teams and organizations to help them fuel their in…
…
continue reading
1
950: JOY, resilience, and NATURE's powers in unlocking personal growth w/ Christine Watson
39:32
39:32
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
39:32
Ready to uncover the secrets of heart-centered leadership and effective communication? Join us as Christine Watson, founder of Resilient Nature LLC, shares transformative insights from over 25 years of experience in leadership development. Raised with a strong Montana work ethic, Christine believes everyone has the potential to lead, regardless of …
…
continue reading
1
Leadership Lounge: How to Future-Proof Your Leadership
14:39
14:39
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
14:39
Leaders today are operating in a business landscape with new issues, expectations, and pressures to contend with. This new world demands a new breed of leader. So, how can you become a future-ready leader? What key skills will help you stand out and succeed in a fast-changing world? How can hiring managers identify whether leaders are ready for the…
…
continue reading
1
S08 E03: World Mental Health Day with Boehringer Ingelheim’s Nedim Pipic
24:24
24:24
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
24:24
In this episode, Isabel is joined by Nedim Pipic, Senior Vice President and Global Therapeutic Area Head for Mental Health, Boehringer Ingelheim, to mark World Mental Health Day on 10 October 2024. Their conversation dives into the unique challenges faced by those living with serious mental illnesses, the impact of media representation and the role…
…
continue reading
1
Modernizing The Financial Services Client Experience With AI and Customer Feedback
27:52
27:52
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
27:52
In this episode of the Modern Customer Podcast, Jessica Austin, the Chief Digital and Client Experience Officer for TIAA, shares her insights on customer experience innovations, the integration of AI in financial services while maintaining customer trust, the challenges of serving an aging population digitally, and training contact center agents fo…
…
continue reading
In this Taking Back Monday Short, we dive into the art of strategic letting go—how sometimes doing less can lead to bigger growth. Inspired by a personal story of accidentally growing a pumpkin patch, we explore the concept of releasing control and allowing the unexpected to flourish. Whether it’s in business or personal life, knowing when to step …
…
continue reading
1
Turn Words into Wealth: Serial Entrepreneur and Author Aurora Winter on How to Tell Stories to Build Brands, Books and Businesses
1:01:03
1:01:03
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
1:01:03
Aurora Winter, serial entrepreneur and founder of Same Page Publishing, combines the best of Silicon Valley with the best of Hollywood to help entrepreneurs and thought leaders grow their businesses with memorable messages and best-selling books for multiple streams of income and impact. Aurora is author of several award-winning fiction and non-fic…
…
continue reading
1
246: Transforming Customer Experience with Data and Digital First Strategies with Andrew Carothers
29:00
29:00
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
29:00
Send us a text Andrew Carothers is a Senior Customer Experience Leader and a CCXP who has significantly shaped the field of customer experience (CX). His career began in public relations, where he worked both in agencies and in-house. He transitioned into the technology sector at Autodesk and even worked for the Electric Vehicle Association of Amer…
…
continue reading
1
From Adversity to Advantage with John Register
54:08
54:08
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
54:08
In this episode of the Better Leadership Team Show, I sit down with John Register, a decorated Persian Gulf war veteran, Paralympic silver medalist, and a true leader in turning adversity into an advantage. John shares his remarkable journey from experiencing a life-changing accident to becoming a global influencer and leadership coach. We explore …
…
continue reading
1
Does Data Tell The Whole Story?
37:05
37:05
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
37:05
Welcome to Episode 33 of The Digital Disruption Podcast, where your hosts, Daoud, Sean Bucher, and Patrick, dive into the intersection of digital marketing and data analytics. This episode, inspired by Randy Newberg's podcast on wildlife conservation, explores the importance of data-driven decision-making across various industries. From leveraging …
…
continue reading
1
149. Maximize Customer Loyalty - 3 Strategies To Boost Employee Accountability | Stacy Sherman
10:37
10:37
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
10:37
Are your employees simply completing tasks, or are they accountable for outcomes that delight customers? Discover how shifting from responsibility to accountability can redefine your brand's success. In this episode, three key strategies are explored: emphasizing outcomes over processes, empowering teams to adapt beyond scripts, and providing real-…
…
continue reading
1
Customer Retention Tip: Turning Sales Failures Into Loyalty
18:29
18:29
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
18:29
Most business owners know it's easier and more cost-effective to keep an existing client than to acquire a new one. Even a small increase in customer retention can significantly boost profits. Have you ever had a sale fall through or seen a client relationship fall apart? These moments of crisis might actually lay the foundation for future success …
…
continue reading
1
Best practices for activating your customer insights
24:27
24:27
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
24:27
Episode web page ----------------------- >>> Insights Unlocked audience survey <<< Link https://bit.ly/3y4u9IJ We're conducting a 6-question survey to learn more about our listeners, and we'd love your participation! Your feedback will help us tailor our content to better meet your needs and interests, ensuring Insights Unlocked continues to provid…
…
continue reading
1
949: MEMES, AI, and the 3xMatrix to grow FAST w/ Jennie Wu
35:02
35:02
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
35:02
What if memes could be your secret weapon in skyrocketing your brand's engagement? Join us as we sit down with marketing maestro Jennie Wu, who transitioned from generating millions in daily revenues as a product manager in China to founding the innovative HashMatrix agency in the US. Jennie's journey is an inspiring tale of blending product design…
…
continue reading
1
Stop Engaging Employees: Start Making Work More Human
22:15
22:15
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
22:15
In this episode of the CX Goalkeeper Podcast, Gregorio Uglioni sits down with Eryc Eyl, author of Stop Engaging Employees, Start Making Work More Human. Eryc passionately shares insights on how shifting the focus from employee engagement to fostering a human-centered workplace can drive real results. He explores the importance of human dignity at w…
…
continue reading
1
948: NO ONE bigger than you will do THIS! (an important reminder for all of us...)
20:37
20:37
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
20:37
What if revisiting a single book every year could fundamentally transform your entrepreneurial journey? Join our host Brian Lofrumento as he explores the enduring power of "The Magic of Thinking Big" by David J. Schwartz, a book that has been a cornerstone of his growth for years. You'll discover how this timeless wisdom recharges Brian's mindset, …
…
continue reading
1
947: ACTION SATURDAY (transform DREAMS into REALITY through visualization & action plans w/ Katie Zimmerman)
4:29
Ready to transform your dreams into reality? Today's guest, Katie Zimmerman, shares her incredible journey from a leading career in fashion to the world of interior design, where she’s now helping countless others achieve their goals. Katie’s remarkable pivot from working with brands like Abercrombie & Fitch to opening her very own storefront is no…
…
continue reading
1
196: Dr. Emmanuel Manyonganise - The importance of a well-defined Customer Experience strategy
26:27
26:27
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
26:27
In this episode, I sat down with Dr. Emmanuel Manyonganise, Customer Experience Strategy Advisor at Bank Albilad, to uncover how crafting the right customer experience (CX) strategy can transform your business. Dr. Manyonganise explains how aligning your CX strategy with your overall business goals is the key to driving real results. He also shares…
…
continue reading
1
946: Client obsession, activating ALL the senses, and INTENTIONAL business growth w/ Katie Zimmerman
35:58
35:58
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
35:58
What happens when a passion for fashion evolves into a love for interior design? Join us as Katie Zimmerman, a seasoned entrepreneur, shares her inspiring journey from working with iconic brands like Abercrombie & Fitch and Fruit of the Loom to launching her own interior design business, Zimmerman Interiors, in 2023. Katie reveals how childhood dre…
…
continue reading
1
245: Navigating Life's Journey: Balancing Mind, Body, and Spirit for Personal and Professional Success with Rusty Rueff
39:27
39:27
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
39:27
Send us a text In this episode of Navigating the Customer Experience, host Yanique Grant interviews Rusty Rueff, a seasoned leader with a diverse career in entertainment, talent management, and philanthropy. Rusty shares insights from his journey, which includes significant roles at PepsiCo and Electronic Arts (EA), where he was instrumental in glo…
…
continue reading
1
Leveling The Playing Field: AI Solutions For Shopify Ecommerce Growth And Efficiency
30:00
30:00
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
30:00
Welcome to another episode of eCommerce Fastlane. Today, our guest is Parag Mamnani, Founder and CEO of Webgility. In this exciting episode, we’re diving deep into the world of AI and its transformative impact on eCommerce. Parag, with his two decades of industry experience, shares invaluable insights on how AI is reshaping the landscape for D2C br…
…
continue reading
1
Breaking the Cycle: Building a Workplace That Prioritizes Belonging feat. Nicholas Whitaker
25:53
25:53
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
25:53
Is your workplace truly inclusive, or just going through the motions? In this episode of Taking Back Monday, Nicholas Whitaker, co-founder of the Changing Work Collective, breaks down why belonging and psychological safety are the foundation for thriving teams. He shares his own experiences with burnout, toxic leadership, and the journey toward cre…
…
continue reading
1
Customer-Led Growth: Why Funnels are Outdated with Georgiana Laudi
32:46
32:46
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
32:46
In today’s episode, Georgiana Laudi and I explore the failings of traditional sales funnels and why companies should instead focus on a customer-led approach to growth. My guest, Georgiana Laudi, is the ultimate marketing guru with a passion for turning customer value into cash for SaaS companies. She helps SaaS leaders grow smarter through her con…
…
continue reading
1
Save Time and Simplify Content Sharing with Repurpose.io - Sean Malarkey
47:58
47:58
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
47:58
In this episode of Paris Talks Marketing, Paris speaks with Sean Malarkey, Co-founder and Chief Growth Officer of Repurpose.io, about how content creators can save time and simplify content sharing through effective repurposing. Discover how Repurpose.io allows you to transform a single piece of content from TikTok, Instagram, YouTube, and other pl…
…
continue reading
1
Interview Questions and Tips for Hiring Customer-Centric Employees
19:02
19:02
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
19:02
Identifying the right members to join your team is a critical part of building a SUPER brand. Whether it’s because of a desire to fill open positions quickly or just a lack of due diligence in the hiring process, too many brands take an attitude of “anyone can do this!” and hire the first person to apply. Some people aren’t wired for customer servi…
…
continue reading
1
Ep129: How To Deal With Burnout As A Solopreneur
12:18
12:18
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
12:18
Let's talk about how to deal with burnout as a solopreneur in today's episode.
…
continue reading
1
Ep. 148. 8 Laws of Customer Service Success - Blending Tech and Human Connection
28:26
28:26
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
28:26
Feeling the pain of disengaged employees and declining customer service? You’re not alone—and we’ve got solutions. In this episode of Doing CX Right, Stacy Sherman sits down with author Blake Morgan to dive into game-changing insights from "8 Laws of Customer-Focused Leadership." Together, they uncover practical, no-nonsense strategies that empower…
…
continue reading
1
The Role of Value Engineering in Smaller Growth Companies
19:16
19:16
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
19:16
In this Value Coffee Talk podcast episode, Tom Pisello and David Caradona discuss how to achieve $100 million in growth using value selling and value enablement. The pair emphasize the importance of shifting from a product-focused approach to a value-focused approach, and the role of value engineering in driving this transformation. The interview a…
…
continue reading
1
S08 E02: ViiV Healthcare’s Jean-Bernard Simeon on ending the HIV epidemic
27:41
27:41
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
27:41
This week, Jean-Bernard Simeon, Senior Vice President and Head, ViiV Healthcare Europe, sits down with the EMJ GOLD team to share his thoughts on the current landscape for patients with HIV in Europe. Together, JB and Jade explore the UNAIDS roadmap to end the HIV epidemic by 2030, the barriers faced by people living with HIV in Europe, stigmas sti…
…
continue reading
1
Navigating Media and Branding in a Digital Age with Greta Wilson Vice President of Marketing at Pitney Bowes
29:28
29:28
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
29:28
In this insightful episode, Chris Mechanic sits down with Greta Wilson, a marketing leader with a rich history at renowned companies like Bloomberg and Pitney Bowes. Greta shares her journey, from running marketing for Bloomberg’s media properties to leading a transformative rebranding effort at Pitney Bowes. The conversation dives into the evoluti…
…
continue reading
1
945: TRADING and investing as an entrepreneur to GROW YOUR NET WORTH w/ Rod Casilli
41:14
41:14
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
41:14
Ever wondered if you should be actively trading or just letting your investments sit? Find out as we welcome Rod Casilli, the brains behind tradersdevGROUP. Rod's journey from traditional finance roles to becoming a leading trader is packed with lessons on the risks and rewards of both active and passive investing. Whether you're deeply engrossed i…
…
continue reading
1
Unlock Explosive E-commerce Growth With Rapid 2X
1:15:13
1:15:13
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
1:15:13
Welcome to another episode of eCommerce Fastlane. Today, our guest is Sabir Semerkant, founder of Growth by Sabir. In this exciting episode, we’re diving deep into powerful strategies to supercharge your online store, just in time for the incredibly important Q4 holiday season. Sabir, a seasoned expert in eCommerce growth, shares his invaluable ins…
…
continue reading
1
AI’s Impact on Contact Centers: Closing Service Gaps and the Future of Customer Experience
28:58
28:58
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
28:58
This week on The Modern Customer Podcast, Cosimo Spera, founder and CEO of Minerva CQ, shares how AI is transforming the way contact centers operate by empowering agents with real-time information and reducing call times for smoother customer interactions. We explore the future of AI in customer experience, discussing how Minerva CQ’s AI copilot he…
…
continue reading
1
The Power of Employee Ownership: Entrepreneur Miren Oca on Innovating Swimming Education to Build Community Wealth and the Bottom Line
42:14
42:14
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
42:14
Miren Oca is the founder and CEO of the Ocaquatics Swim School. Thirty years ago, Miren started teaching swimming lessons in backyard pools as a way to provide for her small but growing family. Over the last three decades she’s grown her B Corp business to five state-of-the-art environmentally sustainable locations, delivering 6,500 lessons a week,…
…
continue reading
1
How SAP’s Data-Driven Approach Fuels Customer Experience Innovation with Kai Stübane
20:15
20:15
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
20:15
On this episode, host Sima Vasa talks to Kai Stübane, Solution Chief Revenue Officer for SAP CX for Middle and Eastern Europe, about the evolving role of customer experience (CX) in driving business success. Key Takeaways: (00:06) Kai’s journey from PwC to SAP. (01:21) CX covers all customer touchpoints. (03:33) SAP uses data to improve CX. (05:48)…
…
continue reading
In this Taking Back Monday episode, we’re launching a new series—TBM Shorts! To kick things off, we’re diving into an article I wrote for the Taking Back Monday newsletter about "Reverse Planning." It’s all about flipping the script on how we think about productivity. Instead of focusing on what’s next, reverse planning encourages us to look back a…
…
continue reading
1
The New and Improved Human Resources Function
25:59
25:59
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
25:59
In this episode of Mike on the Mic, I dive into the crucial role Human Resources plays in driving profit growth by focusing on people growth. HR has traditionally been seen as a tactical function, but it's time to reimagine it as a strategic powerhouse that can truly impact an organization's success. I discuss the importance of redefining HR, perha…
…
continue reading
1
Keeping Your Black Friday Emails Out of the Spam Folder, Interview with Deliverability Expert Matt Brown
40:54
40:54
Прослушать позже
Прослушать позже
Списки
Нравится
Нравится
40:54
Black Friday is all about the sales pitch. So you’ll be sending sales emails - quite a few of them, over a short period of time. So what does that mean for your deliverability and spam complaint rate? Is there something you can do to avoid triggering the spam filters and making sure your Black Friday promo emails are visible in your audience’s inbo…
…
continue reading
