Understanding the performance of equipment is key to the success of every manufacturer irrespective of industry, size or location. If machine runs at 1-10% greater efficiency that equates to 10s of millions of dollars over the course of just one year. The crux is how to identify where those efficiencies can be made. In this episode, we speak with A…

Overcome Field Service Management Challenge It´s no mean feat to elevate your field service game, especially when revenue, profit and stakeholder ownership is at stake. Today, we will dive deep into the world of field service excellence, machine wellness, and customer value. We´ll explore transformative mindsets, practical strategies, and real-life…

Join us for an insightful discussion with Judson Armentrout, a seasoned Retail Packaging Consultant with a long history at one of the countries largest grocers, as we dive into key topics such as: 🔹 Career Journey: From Case Ready Coordinator at Kroger to his current role, Judson shares his wealth of experience in the retail packaging industry. 🔹 P…

Delve deeper into the Smart Connected Tire Platform program What do bicycles, motorcycles, tractors, agricultural machinery, cars, trucks, and airplanes all have in common? Among other things, the tire continues to be the only component that contacts the ground. And while tires only move things from point A to B, they also play a critical role in m…

Can you effectively make packaging decisions that add value to your organization? In this episode of Wrappy Hour, we sit down with Jessica Schwartz, a seasoned packaging consultant who began her career at General Mills until launching her own business, Strategic Packaging Partners, in 2019. In this exciting episode, we discuss the correlation betwe…

Discover more on IoT Security and it´s importance How do we go back and uplift our security environments that are already operational and with products that are already out in the market. There is an opportunity to use existing integration with PTC´s ThingWorx as an example, but that can be expanded to taking into account the initial product design…

AI has become a buzzword that is used each and every day in a variety of different contexts. What about when it comes to field service organizations – is AI really just enhanced Machine Learning. We have brought in an expert in the field – James Penney, Chief Technology Officer at Device Authority to share his experience and give us an overview whe…

Delve into Zero Trust Field service organizations are constantly monitoring and paying attention to devices in the field so more and more we are seeing security as a core feature within our product as opposed to it being a necessary evil. At PTC, we are invested in security so today we are speaking with our partner, Tyler Gannon, Vice President, Pr…

In this episode, we delve into the world of Canadian packaging with Peter Chapman. With a rich background at Canada's largest retailer and years of experience navigating the packaging landscape, Peter brings unparalleled insights into the trends, challenges, and innovations shaping the Canadian packaging industry. From regional dynamics to cross-bo…

Read the the most common barriers to digital transformation During LiveWorx we asked a number of attendees to describe the barriers field service organization face when scaling their digital transformation projects. We were concerned with issues like security, aging workforce and more. Hear the perspectives from Chris Wolff when she sits with Antho…

Check out The Future of Field Service Trends As the market continues to evolve field service organizations must continue to invest in more advanced solutions capable of acting with greater autonomy to improve productivity. In this episode, we speak with leading expert Kate Leggett from Forrester on what to expect in 2024 on service innovation and m…

In this episode of Wrappy Hour, we sit down with Jake Hall, the Manufacturing Millennial and a key influencer in the packaging industry. As a graduate in Product Design and Manufacturing Engineering, Jake brings a wealth of experience and knowledge to the table. We break down the trends you should be on the lookout for to achieve success in 2024. L…

Join us for a festive edition of Wrappy Hour as we unwrap the secrets to a waste-free holiday season with the brilliant Mikey Pasciuto, the innovative mind behind Scrapp, the smart waste app that's reshaping sustainability. In this holiday special, Mikey dives deep into his journey of creating Scrapp, and the benefits of connecting consumers with p…

During LiveWorx we asked a number of attendees about the value based service organizations are currently receiving or expecting to receive over the next 12 to 24 months with their digital transformation projects. Listen to Chris Wolff and Anthony Moffa discuss this topic, specifically about how to drive service value and what our LiveWorx attendees…

In this illuminating episode of Wrappy Hour, we sit down with Chris O'Clair, who brings a rich background in packaging and a wealth of experience with vertical farming. As the Packaging Engineering Manager at Sun-Maid Growers of California, Chris brings a unique perspective to the table. We embark on a journey through Chris's career, from his early…

Unplanned downtime is the enemy of efficient service, and when technicians are forced to react rather than predict, the resulting services is expensive, inefficient and unsustainable over time and potentially harmful to customer relationships. This is why IOT predictive maintenance needs be top of mind for all field service organizations and the gr…

Join us on this enlightening episode of Wrappy Hour as we dive deep into the world of sustainable packaging with Cory Connors, Director of Sustainable Packaging at Orora Packaging Solutions. With over 25 years of experience and a keen eye for innovative solutions, Cory brings a wealth of knowledge to the table. Discover the journey of a packaging p…

In this Halloween-themed episode, we welcome back the bakery and candy connoisseur himself, Josh Becker. We uncover the enchanting world of confectionery packaging as we unwrap the magic behind this mesmerizing industry. Josh returns for a deep dive into the packaging dynamics that bring your favorite Halloween treats to life. Join us as we explore…

The world of service is more exciting than ever with advanced capabilities like remote resolutions getting ever more airtime with companies. The crux however is that many industries are still using homegrown technology. The key now is for those companies leveraging AI capabilities that are emerging to reap the rewards of more intelligent solutions …

In this episode of Wrappy Hour, we dive into the sizzling world of meat packaging with meat expert Blake Coates. Join us as we explore the secrets behind efficiently delivering delicious cuts of meat to your table, all thanks to the incredible innovations in packaging. In this juicy conversation, we unravel the critical challenges and opportunities…

In this enlightening episode of Wrappy Hour, we welcome a true trailblazer in the world of packaging sustainability, Adam Peek. With a wealth of experience and influence, Adam has dedicated his career to driving positive change in the packaging industry and beyond. Packaging is more than just a means to deliver products; it's a powerful vehicle for…

Discover More about the Importance of Sustainable Maintenance Field Service organizations have been contributing to sustainability efforts long before sustainability was cool. Remot asset monitoring is not a new concept for Field Service organizations, as it allows them to avoid a truck roll by resolving issues remotely and effectively monitoring a…

In this special episode of Wrappy Hour, we dive deep into the world of packaging automation with not one but two experts at the forefront of the industry. This episode was recorded LIVE at Pack Expo in Las Vegas - right on the show floor! Join us as we welcome returning guests John Weddleton, specializing in automated solutions, and Justin Garski, …

In this episode, we dive into the fascinating world of tray sealing with Carlo Bergonzi, our very own Tray Sealing aficionado. Get ready for an adventure as we unwrap the secrets behind this staple of the packaging world. Carlo takes us on a journey through the tray sealing landscape, sharing insights on how this technology is not just efficient bu…

Discover more about how IMA builds new value for themselves and their customers using IIoT IMA GROUP is a leading player in IoT in packaging industry. Using PTC’s Service Optimization Solutions, they are presenting a major paradigm shift in the IoT customer journey and business model. Instead of selling standalone applications, they sell high-value…

In our very special tenth episode of Wrappy Hour, we were blessed to get some facetime with Jonathan Quinn, VP of Marketing and Sustainability at Accredo Packaging. He brings a lifetime of experience in the packaging world to our conversation - join us as we uncover some of the sustainability's biggest misconceptions, legislative obstacles, consume…

In this episode of Wrappy Hour, we sit down with Ken Forziati, Thermoforming Product Manager at Harpak-ULMA, to gather insights from his 2+ decades in the packaging world. Ken provides a comprehensive breakdown of the trends were seeing in thermoforming, sustainability, and the packaging space as a whole. Between his membership to the Society of Pl…

In this episode of Wrappy Hour, we dive into the intricate world of medical packaging with Nick Kirichkow, Medical Product Manager at Harpak-ULMA. Join us as we explore the critical considerations that drive the medical packaging industry, from cost-effectiveness to compliance and innovation. New episodes of Wrappy Hour release the first Thursday o…

Discover More on How to Grow your Service Business with PTC´s Service Optimization Solution According to McKinsey & Company after the analysis of 30 industries, the average EBIT margin for industrialaftermarket services was 25% compared to 10% for new equipment sold. Here at PTC, we are committed to service and driving value to the customers servic…

In this episode we were fortunate to sit down with the one-and-only Melinda Lee, CEO and Co-founder of Parcel Health. Melinda gives her diagnosis of the prescription packaging landscape, and explains the cure (or part of it) lies in the implementation of more sustainable solutions in the space. Tune in as we analyze the mindsets and mentalities tha…

In this episode we had the pleasure of hosting our first non-HUP guest, Justin Garski. He brings years of experience from Rockwell Automation as an OEM segment manager in the packaging world to share the similar trends and issues facing producers, consumers, and the end-users of equipment across a wide variety of industries! Tune in now to gather p…

Are These Seven Tips to Improve Service with the IoT Enough? What’s Missing? The time for field service transformation is now. Current economic conditions make service profitability and asset longevity more important than ever. Leaders can expand on early efforts, apply lessons learned from initial projects, and drive repeatable value that they can…

Happy Independence Day! In this special episode, we sat down with Jay Sears (Meat Packaging Expert) and Josh Becker, who's back with more Bakery packaging insights. We discuss the Meat and Bakery market trends around this holiday, specifically the obstacles each of these markets face to meet the increase in demand by consumers. Our experts break do…

In this episode of Wrappy Hour we had the pleasure of sitting down with Spencer Thomas to discuss the engineering process for the automated aspects of packaging. We break down the approach to challenges that arise during implementation, how engineering helps producers capitalize on trends, and so much more. Listen now to see what we uncover! New ep…

In this episode we welcomed Josh Becker to Wrappy Hour to talk all things Bakery and Confection. We discuss changes and trends within the industry, and how packaging plays a role in seeing these trends through. New episodes of Wrappy Hour release the first Thursday of every month - listen on our website (harpak-ulma.com) or check out our available …

Read The Service Council Perspective on Remote Service Becoming the Standard With the current economic environment companies are viewing field service and their operations completely different than they were 10-15 years ago. Service is no longer a cost center but a profit center. Listen to John Carroll, CEO Service Council speak to how he sees the …

Wrappy Hour Episode 2 is here!🎙️ We explored the current trends in packaging automation with automation guru, John Weddelton, who brings 10+ years of automation insight to the table. New episodes of Wrappy Hour release the first Thursday of every month - listen on our website (harpak-ulma.com) or check out our available players there! Also be sure …

Welcome to Wrappy Hour! We're so excited to have you join us. Before diving into episodes, feel free to check out this introduction from our host, Andrew Cameron. He'll go over what you can expect as a listener, our schedule, and ways to get involved. We hope you'll enjoy the ride on this journey towards packaging excellence. New episodes of Wrappy…

In this episode, we sit down with Dr. Cliff Fitzgerald, Technical Training Manager at Harpak-ULMA Packaging, to discuss how powerful properly implemented training tools can be. With artificial intelligence (AI) and Augmented Reality (AR) becoming smarter and more intuitive in today’s connected space, modern technical trainings can improve employees…

Service Your Products Better with a Connected Strategy Original equipment manufacturers like Karl Storz are looking to systems that provide their customers with the most current connected medical devices software updates that increase uptime, medical device regulatory compliance, and connected medical devices cybersecurity. But those systems must a…

Discover more on how IoT for Service drives better business results Condition based maintenance plus (CBM+) is a US Department of Defense initiative to improve the readiness of a diverse set of military assets—from air frames to ships. The Naval Sea Systems Command (NAVSEA) has said that when CBM+ is executed properly, it ensures: the right mainten…

Discover more on how IoT for Service drives better business results It is no longer a question as to whether companies should connect their products. The question is now how fast they can get to desired value. Today we are going to talk about how to think about implementation and how to get the faster time to value and reducing total cost of owners…

Take a look at our supporting service topics. Working with an integration partner is not a cost adder. The right ecosystem shortens your project's time-to-value and can pull the associated ROI into the right range. That's only true if you're not working with the right partner with the right experience and in an organized, effective fashion. Reducin…

Find out more about Sani-Matic and Cloud Security Sani-Matic provides equipment that’s critical to manufacturers in the food & beverage, and bio-pharm industries. It assures that systems are ready from batch-to-batch or are cleared for new product runs—without cross contamination or sanitation issues that impact throughput, cost and final product q…

Read Lora´s Blog: Service Your Products Better with a Connected Strategy You made the business case for a smart connected products strategy, to transform field service or to support a new, digital business initiative. Delivering the necessary performance requires a short “time to value”, particularly in an environment of rising interest rates. That…

Review the Service Council Report: Remote Service Becoming the Standard Manufacturers are leaning more heavily on digital tools to deliver service experiences, including digital communications channels and remote service capabilities to reduce costs, increase productivity and heighten customer satisfaction. New research from The Service Council pro…

Are You Ready to Capture Value from Predictive Service Today? Take the Quiz and Find Out! The organizations that are successful with implementing AI at scale, or those that are able to stack use cases and take advantage of compounding returns put a strong emphasis on quality data. This is not the exclusive domain of data scientists and AI engineers…

Learn How Bell and Howell Transforms the Business of Service Bell & Howell uses data to support remote service calls and trouble shoot before sending technicians out to customers. This practice dramatically boosts the effectiveness and efficiency of service calls, as measured by FTFR. In this episode, Chris MacDonald speaks with Haroon Abbu, Vice P…

Read the RTInsights editorial into Integrated Predictive Analytics: Enabling the Transition to Proactive Maintenance and New Business Models. The value generated by Service and Quality insights obtained from connected operations is not limited to billion-dollar companies. Smaller manufacturing organizations can also achieve positive ROIs through co…

Read Danny´s Perspective on Machine Monitoring and the Journey to Service Performance How to think differently about the economic value of data and investing in appreciable data assets. In this episode, Chris MacDonald speaks with Danny Jackson, Digital Transformation Director and Brian Allred, Global Director, Data Analytics and Digital Technologi…