In this episode of the podcast, we are discussing the topic of women in insurance, looking at developments within the profession, and work still to be done. Vivine Cameron,Equality, Diversity and Inclusion Manager for the Chartered Insurance Institute, is joined by Sandra Lewin, founder of the 100 Women in Insurance collective, and Angela Irvine, S…

In this episode of the podcast, we are discussing Personal Development and neuro linguistic programming. Tim Groves, Programme Development & Partnership Manager for the Chartered Insurance Institute, is joined by Caroline Martin, Leadership Coach & NLP Trainer at Enabling Wings.Chartered Insurance Institute

In this episode of the podcast, we are discussing vulnerable customers, and what claims professionals need to be aware of. We are joined by Brit Harris, Head of Customer Outcomes at Markel, and William Quibell and Carolyn Mackenzie from the CII Claims Community Board.Chartered Insurance Institute

In this episode, we’re celebrating two years of the Professional Map which launched back in 2022. We are joined by Jasmine Shell, Innovation and Engagement Manager at EDII, and Caroline Martin, Personal Development Coach and former President of the Local Institute of Chelmsford and South Essex.The Professional Map is the CII competency framework th…

In this episode of the podcast, we are discussing the CII’s latest Public Trust Index results. We are joined by Karl Helgesen, Chief Operating Officer, UK & International at RSA Insurance, and Matthew Connell, Director of Policy and Public Affairs at the CII.Chartered Insurance Institute

In this episode of the podcast, Chris Bates, New Generation programme Alumni from 2017-18, is joined by Shauna Hopkins and Thomas Hedges, who were participants in the CII's New Generation programme last year as members of the Claims and Underwriting groups respectively. They discuss the benefits and their experiences of the programme.…

In this episode of the podcast, we are discussing the CII’s member designations.We are joined by Chris Shadforth, Communications Director for the CII.Chartered Insurance Institute

In this episode of the podcast, we are discussing the manifesto pledges of the main parties for the upcoming election.We are joined by Henry Thompson, Head of Public Affairs at the Institute and Faculty of ActuariesChartered Insurance Institute

In this episode of the podcast, we are looking back at the BIBA Conference 2024, discussing some of the highlights and key takeaways from the event. We are joined by Laura Hancock, Managing Director of Yutree Insurance and Chair of the CII Broking Community Board, and Mandy Hunt, Managing Director – MGA for The Clear Group and Chair of the CII Unde…

In this episode of the podcast we are speaking with the new CEO of the CII Group, Matthew Hill.Chartered Insurance Institute

In this episode of the podcast, we find out how the right techniques can help professionals pass their CII exams.We hear from Lysette Offley from Genius Material, who specialises in helping professionals bolster their qualifications and build their confidence, while improving their job and life satisfaction. The recording is taken from a webinar th…

In this episode of the podcast, we are discussing the value of Chartered status for firms.We are joined by Richard Talbot- Jones, Managing Director at Talbot Jones Ltd, and Debbie Gourlay, Commercial Underwriting Director at Covea Insurance.Chartered Insurance Institute

In this episode of the podcast, we are discussing how to excel at CII qualifications.We are joined by two of the CII’s Qualification prize winners, Hannah Green, winner of the Crawford UK Prize 2023 and The Dr Alexander Scott Prize for the Certificate in Insurance Market Specialisation, and Thomas Walker, recipient of the Worshipful Company of Insu…

In this episode of the podcast, we are discussing the impact of traumatic claims on claims professionals. We are joined by Shauna Hopkins and Steven Smith, who were members of the 2023 New Generation Programme’s Claims Group, and Claire Lashbrook and William Quibell, who are members of the CII’s Claims Community Board.…

In this episode of the podcast, members of our Broking Community board will be discussing the different routes of entry into the profession. We are joined by Tim Groves, Programme Development and Partnership Manager for the CII, Laura Hancock, Chair of the Broking Community Board, Isha Patel, Vice Chair of the Board, and Florence Dennis, member of …

In this episode of the podcast, we are discussing the recent Spring Budget and the implications for the insurance and personal finance professions.We are joined by Dr Matt Connell, Director of Policy and Public Affairs for the CII Group.Chartered Insurance Institute

In this episode of the podcast, we are discussing how to inspire inclusion in the insurance and personal finance professions.We are joined by Shani Clark, CEO at de Carteret Wealth Ltd, and Dr Vina Theodorakopoulou, Supervisory Board Member & Individual Member Lead at GAIN – the Group for Autism, Insurance and Neurodiversity.…

In this episode of the podcast, we are discussing volunteering on Local Institute councils.We are joined by Jordana Ireland, Local Assist Division Manager at Insurance Solutions Group and Casey Jones, New Business Underwriter at Insurance Corporation Channel Islands. Both of whom serve on their Local Institute councils.…

In this episode of the podcast, members of the claims community board and guests discuss some of the big questions in insurance for 2024. This discussion was recorded during a recent webinar.Community Chair, Ashton West, poses questions to Richard Napoli, Jeremy Trott and Peter Forshaw.Chartered Insurance Institute

In this episode of the podcast, we are discussing Apprenticeships.We are joined by two former apprentices and winners of the CII’s inaugural apprenticeship awards, Rosie Gospage, Assistant Underwriter, Tokio Marine Kiln Insurance Services Limited, and Ryan McAllister, Supplier Manager at esure Group.…

In this episode of the podcast, we are discussing the year ahead and the CII Presidential Theme for 2024. We are joined by Ian Callaghan, President of the Chartered Insurance Institute.Chartered Insurance Institute

In this episode of the podcast, we are discussing how Financial Services professionals can truly service individuals with seen/unseen disabilities considering the Financial Conduct Authority’s Consumer Duty Final rules and guidance that are now live from July 2023. We are joined by Sarah Stephenson-Hunter, an EDI professional specialising in disabi…

In this episode of the podcast we are discussing the value of Professional Designations.We are joined by Tracy Brookes, Chartered Financial Planner at 75Point3 and Tim Nash, Head of Product Recall, Bowring Marsh UK and board member for the CII’s Broking Community.Chartered Insurance Institute

As part of a special series, our claims community board members will be speaking to colleagues about their roles and how they got into them. This is the fourth and final episode in the series. In this episode of the podcast, Ashton West, Chair of the CII Claims Community Board will be interviewing Sarbjit Nanuwa, Data Protection Officer at Weightma…

In this episode of the podcast, we are discussing the Financial Conduct Authority’s Consumer Duty, which came into effect at the end of July, the impact it has had on the insurance profession so far, as well as looking to the future and what opportunities and challenges there may be.We're joined by Mandy Hunt, Chair of the CII’s Underwriting Commun…

In this episode of the podcast, we are reflecting on the Dive In festival, with a focus on the CII’s session which looked at Futureproof Building and Sustaining an Inclusive Organisation. We are joined by Marcella McClean, Chief Human Resources Officer at Arch Insurance International, and Rob Adediran. Head of Consulting at Included.…

In this episode of the podcast, we are the talking about the 2022-23 New Generation programmes Broking Group’s project – Insurance Influencer.We are joined by Florence Charlotte West and Yasmin Van Der Veen, who were all members of the 2023 New Generation Programme, and part of the Broking GroupChartered Insurance Institute

In this episode of the podcast, we are discussing Mastering Uncertainty, a new book with a focus on Social Capital and Selling, and how that is relevant to those working in insurance and financial planning. We are joined by the book’s author, Matt Watkinson, and CEO and Co-founder of Methodical.Chartered Insurance Institute

In this episode of the podcast, we are discussing Black History Month, and how black people can feel that they are better represented in the insurance and financial planning professions. We are joined by Pamela Chude and Cecil Williams, from the Lloyds Banking Group.Chartered Insurance Institute

As part of a special series, our claims community board members will be speaking to colleagues about their roles and how they got into them. This is episode three in the series.In this episode of the podcast, Jeremy Trott, Non-Executive Director of the CII Claims Community Board will be interviewing Michaela Sparey, Claims Team Manager, Direct Clai…

In this episode of the podcast, we are discussing the CII’s Shaping the future of insurance conference, which focused on delivering resilience within the insurance community. We are joined by two attendees, Caroline Martin, President of the Insurance Institute of Chelmsford and South Essex, and Shân Millie, Founder of Bright Blue Hare.…

In this episode of the podcast, we are discussing Community and Resilience, and how this relates to the CII’s work with the Commonwealth Insurance Forum. We are joined by Russell Higginbotham, CII President.Chartered Insurance Institute

As part of a special series, our claims community board members will be speaking to colleagues about their roles and how they got into them. This is the second episode in the series. In this episode of the podcast, Claire Lashbrook, CII Claims Community Board Member will be interviewing Martyn Cox, Data Analyst at Claims Consortium Group.…

As part of a special series, titled ‘The evolving profession: charting new careers in the insurance claims community’, our claims community board members will be speaking to colleagues about their roles and how they got into them.In this episode of the podcast, Will Quibell CII Claims Community Board Member will be interviewing Lee Hourahine, House…

In this episode of the podcast, we are discussing the initiatives, programmes, and tools from the CII and PFS to help people with their career development. We're joined by George Tsounias, Education Programme Manager, Claire Bishop, Career Partner Manager, and Ian Simons, Content and Capabilities Director at the CII.…

In this episode of the podcast, we are discussing the resources the CII and PFS have developed to support members in relation to the FCA’s Consumer Duty. We are joined by Vanessa Riboloni, Customer Insight Manager, and Ian Simons, Content and Capabilities Director at the CII.Chartered Insurance Institute

In this episode of the podcast, we are discussing theme 6 of the CII’s new 5-year Strategic plan, Sustainable Institute.We are joined by Alan Vallance, Chief Executive of the CII, and Trevor Edwards, Finance Director at the CII.Chartered Insurance Institute

In this episode of the podcast, we are discussing the latest findings from the CII’s Public trust index, a survey conducted by the CII to measure the levels of trust that the public and SME’s have in the insurance profession.We are joined by Matt Connell, Director of Policy and Public Affairs at the CII, and William Quibell, Head of Supply Chain & …

In this episode of the podcast, we are discussing theme 5 of the CII’s new 5-year Strategic plan, Digital First. We are joined by the CII’s Mathew Mallett, Chief Digital and Information Officer, and Gaenor Jones, Regional Director for the Middle East and Africa.Chartered Insurance Institute

In this episode of the podcast, we are discussing the work of The Insurance Charities, which has been providing support for current and former insurance employees and their dependants in the UK and Ireland since 1902. We are joined by the organisation’s Chairman, Josh Brekenfeld.Chartered Insurance Institute

In this episode of the podcast, we are discussing theme 4 of the CII’s new 5-year Strategic plan, World Class Learning. We are joined by Nicola Mellor, Qualifications Director and Ian Simons, Content and Capabilities Director at the CII.Chartered Insurance Institute

In this episode of the podcast, we are celebrating the role of volunteers and the role of Local Institutes, to mark Volunteer's week which runs from the 1-7 June. We are joined by Sandra McDonald, President of the Insurance Institute of Manchester, and Andrew Fennell, President of the Nottingham Insurance Institute.…

In this episode of the podcast, we are discussing theme 3 of the CII’s new 5-year Strategic plan, Sector Thought Leadership. We are joined by Helen Phillips, Independent Chair of the CII Board, and Matt Connell, Director of Policy and Public Affairs at the CII.Chartered Insurance Institute

In this episode of the podcast, we are looking back at the BIBA Conference 2023, discussing some of the highlights and key takeaways from the event.We are joined by Laura Hancock, Managing Director of Yutree Insurance and Chair of the CII Broking Community Board, and Florence Dennis, New Generation 2022-23 Cohort member and Lead Client Advisor, Par…

In this episode of the podcast, we are discussing theme 2 of the CII’s new 5-year Strategic plan, Highest Professional Standards. We're joined by Claire Bassett, Chair of the CII’s Professional Standards Committee, and Melissa Collett, Executive Director of Professional Standards at the CII.Chartered Insurance Institute

In this episode of the podcast, we are discussing the CII’s new 5-year Strategic plan, with a focus on the first theme of Excellent Member Experience.We are joined by Alan Vallance, Chief Executive of the Chartered Insurance Institute, and Azlina Bulmer, Membership and Engagement Director for the CII.…

In this episode of the podcast, we are discussing Green and Sustainable Finance and what it means to the insurance and financial services professions.We are joined by Simon Thompson, Chief Executive of the Chartered Banker Institute, and chair of the UK’s Green Finance Education Charter on behalf of the Department for Energy Security and Net Zero, …

In this episode of the podcast, we are discussing the value and benefits membership of a professional body brings to individuals in the insurance and personal finance professions. We are joined by Caroline Martin, who is Deputy President of the Insurance Institute of Chelmsford and South Essex, and Hazel Bowen, is the Personal Finance Society’s cur…

In this episode of the podcast, we are discussing lessons learned from the Covid-19 pandemic, in regard to business interruption claims and best practice guidance issued by the Financial Conduct Authority. We are joined by Society of Claims Professionals board members, William Quibell, Head of Supply Chain & Admiral Loss Adjusting Services at Admir…

In this episode of the podcast, we are discussing how the insurance profession can attract talent.We are joined by Alex Marks and Anisha Turner, members of the claims group from the CII New Generation programme in 2021-22, and Jordan Maskell, Board Member of the Society of Insurance Broking.Chartered Insurance Institute