Episode 64 - The War on Waste Paradox - Chapter 14 - Part 1 - Audio Book
MP3•Главная эпизода
Manage episode 291469145 series 2849501
Контент предоставлен Len Bertain. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Len Bertain или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
Historically, the 80/20 Rule was the greatest tool in our bag of tricks before we discovered the 5/67 rule. The 80/20 rule tells us that 80% of revenues comes from 20% of customers, 80% of customer problem calls come from 20% of customers (hopefully they aren’t the same as the customers generating 80% of the revenues) and so forth. I remember learning about this several years ago. I think I learned it from my Dad. Just before my Dad died, I had a chance to visit him alone on one weekend. We talked about a lot of things. I remember telling him that he taught me a valuable business lesson known as the 80/20 Rule. He was surprised for two reasons: one, that I would admit that I learned anything from him and two, he had never heard of the 80/20 rule. I said that I learned it the hard way. I always assumed that when I needed $100 to fix a piece of equipment and he gave me only $20 (20%) of that, that there was some logic to his method. He always got about 80% of the problem solved by spending only 20% of the cost. We both got a laugh out of that.
Best, Len Bertain
96 эпизодов