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Episode 87 - Chapter 4 - Part 2 - How to Win the War on Waste in 90 Days - Audio Book
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No Excuses
The No Blame motto was developed to encourage employees to come up with ideas. It serves as their protection from the Black Knights that fight change in the organization. But there is a downside. When an employee invokes “No Blame” there is no accountability and that’s why we came up with the idea of “No Excuses”.
When an employee team fails to measure up to its capabilities, they accept the consequences and report the data honestly. They do so with the understanding that “No Blame” is the operating philosophy of the company. And that is what we want. However, a manager has the right to investigate the reason for the low performance under the banner of “No Excuses.” In other words, the workers use “No Blame” and the managers invoke “No Excuses.” We call this “accountability.” Enjoy the read. Best, Len
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