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Customer Experience Secrets with FIGS' SVP Michael Bair
Manage episode 429508265 series 3554623
Контент предоставлен Jess Cervellon. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Jess Cervellon или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
Tune in to "The Juice with Jess Cervellon" for an engaging episode featuring Michael Bair, SVP of Customer Experience at Figs. Michael delves into the fascinating journey of chatbots from their early days in the late 90s and early 2000s to their current state, exploring their impact and effectiveness in modern CX.
Join Jess and Michael as they explore the intricacies of chatbot management, customer touchpoints, and the evolving customer demographic. Get inspired by Michael's insights on data-driven decision-making, the value of customer interactions, and the importance of leadership that prioritizes customer feedback at an executive level.
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Want to learn more about how Kustomer can help your brand? Schedule an appointment here: https://www.kustomer.com/demo/
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Connect with Jess on
LinkedIn: https://www.linkedin.com/in/jess-cervellon/
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