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Bill Cariss on the Advantages of the Connected Car for the Dealer
Manage episode 364024225 series 3476006
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Bill Cariss is the President and CEO of Holman Growth Ventures.
Key Takeaways:
- Bill Cariss shares his background in the automotive industry, starting with his experience in fleet business and eventually running the retail group at Holman for 18 years.
- The ventures group at Holman aims to ensure the company's long-term relevance by identifying and filling gaps in the industry.
- They focus on leveraging technology, such as the connected car and IoT, to create workflows and enhance operations at dealerships.
- The use of data and analytics helps provide insights into vehicle location and optimize processes like reconditioning and service loaners.
- The goal is to surprise and delight customers by addressing pain points and delivering exceptional experiences.
- Stitching together different technology platforms and utilizing data intelligently is crucial for providing a personalized and modern retailing experience.
- The ventures group is invested in companies like Orby that specialize in data middleware to better relate to customers and meet them where they are.
During Automotive Retail USA 2023 in Las Vegas, Paul J Daly and Kyle Mountsier interviewed dealers, OEM representatives, industry partners and more, looking to make the most innovative voices in retail automotive louder.
This is Amplify, the retail automotive podcast by Reuters Events and ASOTU.
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