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Matt Carpenter on Addressing Inefficiencies in Service Departments
Manage episode 366068699 series 3476006
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Matt Carpenter is the CEO of Dealerware.
Key Takeaways:
- Dealerware focuses on solving time and cost inefficiencies related to courtesy vehicles in the service department.
- The service side of the automotive industry often receives less attention compared to the sales side, despite its importance in building customer relationships.
- Winning in the market requires prioritizing customer experience over price competition.
- Dealerware's solutions aim to replace outdated processes and improve the service experience through mobile contracts and streamlined operations.
- There is an opportunity for dealerships to leverage their distribution network and enter the local car rental market, offering better mobility solutions.
- The future vision includes providing a range of mobility options, from daily rentals to monthly subscriptions, within the dealership's product stack.
During Automotive Retail USA 2023 in Las Vegas, Paul J Daly and Kyle Mountsier interviewed dealers, OEM representatives, industry partners and more, looking to make the most innovative voices in retail automotive louder.
This is Amplify, the retail automotive podcast by Reuters Events and ASOTU.
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