Solving the Disconnect in Healthcare Technology ft. Stephen Dean

Business of Health with Mike Martens

Stephen Dean co-founded Keona Health to simplify the tedious process that providers have to go through with healthcare technology. With his background in information technology, Stephen and his co-founders came up with a systematic customer relationship software built for healthcare.

In this episode, Mike and Stephen discuss the major disconnect in the medical community such as fragmented technical systems, inaccessible providers for immediate needs, and inconsistencies in data sources. Keona Health addresses these gaps with the aid of artificial intelligence so that patients can easily access solutions to their inquiries and problems at all times.
Three Takeaways

1. Efficient CRM systems simplify the complexities of healthcare technology.
2. Healthcare systems can help provide a smooth customer experience.
3. Keona Health focuses on customer input rather than corporate direction.

“At the end of the day, we provide a positive patient experience and make everybody's life easier.” - Stephen Dean

Stephen’s Achievements

• With his experience and expertise in information technology, he built several start-ups.
• He co-founded Keona Health to simplify healthcare technology’s complicated process.
• He received his MBA from Duke.

Resources

Contact Steven Dean through email: [e-mail]

Visit Keona Health’s Official Website: https://www.keonahealth.com/

Contact Mike Martens: linkedin.com/in/firststaffbenefits

Contact Mike through email: [e-mail]
In This Episode

0:00 Introduction

1:33 Overview of Keona Health

3:28 Major disconnect in the medical community

11:33 Pivoting to a full-blown healthcare CRM

13:07 Measurable patient satisfaction

19:48 Long-term plans

21:54 Reach out to Stephen Dean