The Raw Truth About What Customers Think of Dealerships — And How Dealers Are Responding | Matt Murray + Jake Hughes from Widewail

Car Dealership Guy Podcast

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Matt Murray, CEO and Jake Hughes, Director of Marketing at Widewail where we discuss the raw truth about what customers think of dealerships and why customers are the empty chair in the board room.

This episode of the Car Dealership Guy Podcast is brought to you by:

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Check out Widewail's 2025 Auto Brand Scorecard here: https://www.widewail.com/brandscorecard

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Topics:

00:00 Intro

01:16 How did Widewail get started?

02:00 How did Matt go from the Navy to starting Widewail?

04:26 How has managing online reviews changed over time?

08:52 How does Widewail help car dealerships?

11:09 What happens when staff get bad reviews?

16:57 Why are star ratings so important?

17:41 How will AI change car dealerships and marketing?

22:56 Why does being honest about prices matter to customers?

25:39 What do people think about EVs versus regular cars?

Check out Car Dealership Guy’s stuff:

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CDG Jobs ➤ https://jobs.dealershipguy.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#automotiveindustry #customerexperience #reputationmanagement