ENPS Data: How length of service affects employee net promoter score

Career Conversations (Hospitality)

Jo and Liam discuss the findings from their analysis of Employee Net Promoter Score (ENPS) data, focusing on how the length of service impacts employees' likelihood to recommend their workplace. They explore the surprising trend that longer-serving employees are less likely to advocate for their organisation and suggest strategies for maintaining employee engagement and advocacy throughout their tenure. The conversation emphasises the importance of regular check-ins and meaningful conversations with employees to create a positive workplace culture and sustain advocacy.

Takeaways

• People who have been in the business longer are less likely to recommend.
• The first 30 days are crucial for employee satisfaction.
• It's important to maintain high ENPS throughout employment.
• Regular conversations with employees can enhance engagement.
• Employee advocacy should be a focus, not just retention.
• Younger generations tend to have higher ENPS scores.
• Businesses should not neglect long-term employees.
• Career conversations are essential for employee satisfaction.
• The gap between high and low ENPS scores indicates areas for improvement.
• Organisations should invest in understanding employee needs.

Chapters

00:00 Understanding Employee Net Promoter Score (ENPS) Trends
00:00 Generational Perspectives on Workplace Satisfaction
00:00 Generational Perspectives in the Workforce
00:00 Understanding Employee Advocacy and Retention
06:31 The Importance of Continuous Engagement