The Four Elements of Team Productivity

Come Rain or Shine

#Leadership #MBA #Culture #Customerservice #Business #Careers #Dan Cockerell #IT Management

33:58

In this episode, we delve into the concept of being "qualified" in the workplace, examining who gets labeled as such, who doesn't, and the underlying reasons. We explore "competency checking"—the practice of scrutinizing individuals' abilities—and how it disproportionately affects underrepresented groups, often going unnoticed or unchallenged. Our discussion aims to redefine qualifications in a fair, equitable, and actionable manner. Our guest, Shari Dunn , is an accomplished journalist, former attorney, news anchor, CEO, university professor, and sought-after speaker. She has been recognized as Executive of the Year and a Woman of Influence, with her work appearing in Fortune Magazine, The Wall Street Journal, Ad Age, and more. Her new book, Qualified: How Competency Checking and Race Collide at Work , unpacks what it truly means to be deserving and capable—and why systemic barriers, not personal deficits, are often the real problem. Her insights challenge the narratives that hold so many of us back and offer practical solutions for building a more equitable future. Together, we can build workplaces and communities that don’t just reflect the world we live in, but the one we want to create. A world where being qualified is about recognizing the talent and potential that’s been overlooked for far too long. It’s not just about getting a seat at the table—it’s about building an entirely new table, one designed with space for all of us. Connect with Our Guest Shari Dunn Website& Book - Qualified: https://thesharidunn.com LI: https://www.linkedin.com/today/author/sharidunn TikTok: https://www.tiktok.com/@thesharidunn Related Podcast Episodes: How To Build Emotionally Mature Leaders with Dr. Christie Smith | 272 Holding It Together: Women As America's Safety Net with Jessica Calarco | 215 How To Defy Expectations with Dr. Sunita Sah | 271 Share the Love: If you found this episode insightful, please share it with a friend, tag us on social media, and leave a review on your favorite podcast platform! 🔗 Subscribe & Review: Apple Podcasts | Spotify | Amazon Music…

год назад 18:53

MP3•Главная эпизода

"Talent times Relationships plus expectations plus reward and recognition equals the productivity of a team."

Episode Highlights

[00:03:02] Gallup's 4 measurements of team productivity.

[00:06:22] Giving gratitude and recognition reinforces positive behavior and improves productivity.

[00:08:42] Clarify expectations and communicate with your team for improved productivity.

[00:12:45] Assess team morale, identify need for friendship

[00:15:39] Discuss expectations, recognize team, gather feedback, clarify actions, follow-up.

[00:16:40] Use feedback to improve leadership for better results

Connect with Dan:

www.dancockerell.com

About Dan - https://dancockerell.com/about/

Instagram - https://www.instagram.com/dancockerell/

LinkedIn - https://www.linkedin.com/in/dancockerell/

Facebook - www.facebook.com/dancockerellspeaker

The Four Elements of Team Productivity

There are four key elements that contribute to successful team productivity. During this conversation, Jody and I talk about the importance of setting clear expectations, building strong relationships, implementing effective reward and recognition systems, and ensuring the right talent is in the right roles within a team. There are also four powerful questions I share that you can ask your team to assess your leadership and drive better results.

Four Elements

Clear Expectations: Ensure your team knows what is expected of them, when to reach out for guidance, and the level of autonomy they have in decision-making.
Strong Relationships: Take the time to get to know your team members personally, understand their communication preferences, career aspirations, and passions.
Reward and Recognition: Find ways to reward and recognize the achievements of your team members to inspire continued dedication and excellence.
Talent Alignment: Understanding your team members' natural talents and passions, and aligning them with their responsibilities, will unleash their potential.

This is a must-listen episode for anyone looking to take their team's productivity to the next level. By leveraging these four elements—talent, relationships, expectations, and reward and recognition—you can unlock a team's full potential and achieve exceptional results. Take it a step further by asking questions and gathering feedback. That’s how you can identify areas for improvement and make the necessary adjustments to enhance team productivity.

289 эпизодов

Come Rain or Shine

The Four Elements of Team Productivity

Come Rain or Shine

18 subscribers

published год назад

MP3•Главная эпизода

"Talent times Relationships plus expectations plus reward and recognition equals the productivity of a team."

Episode Highlights

[00:03:02] Gallup's 4 measurements of team productivity.

[00:06:22] Giving gratitude and recognition reinforces positive behavior and improves productivity.

[00:08:42] Clarify expectations and communicate with your team for improved productivity.

[00:12:45] Assess team morale, identify need for friendship

[00:15:39] Discuss expectations, recognize team, gather feedback, clarify actions, follow-up.

[00:16:40] Use feedback to improve leadership for better results

Connect with Dan:

www.dancockerell.com

About Dan - https://dancockerell.com/about/

Instagram - https://www.instagram.com/dancockerell/

LinkedIn - https://www.linkedin.com/in/dancockerell/

Facebook - www.facebook.com/dancockerellspeaker

The Four Elements of Team Productivity

Four Elements

Clear Expectations: Ensure your team knows what is expected of them, when to reach out for guidance, and the level of autonomy they have in decision-making.
Strong Relationships: Take the time to get to know your team members personally, understand their communication preferences, career aspirations, and passions.
Reward and Recognition: Find ways to reward and recognize the achievements of your team members to inspire continued dedication and excellence.
Talent Alignment: Understanding your team members' natural talents and passions, and aligning them with their responsibilities, will unleash their potential.

289 эпизодов

#Leadership #MBA #Culture #Customerservice #Business #Careers #Dan Cockerell #IT Management

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Come Rain or Shine

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The Final Episode 27:35

1 year назад27:35

27:35

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Give 'Em the Pickle [Rebroadcast] 16:34

1 year назад16:34

16:34

One of my favorite customer service books is from legendary author and speaker Bob Farrell. In his book, ‘Give ‘Em the Pickle’, he discusses how to improve client satisfaction and retention through three words, “I’ll be back.” However, as Jody and I explain in this episode, to earn this phrase, one should not rely on the protocol alone. Contrarily, if you want to go above and beyond in our affairs, dare to fuse selfless service with common sense. But Dan? How do we equip our employees to do this? The answer is simple: Have a framework to empower from. Give your team the confidence to make critical decisions and proactively communicate expectations. By doing this, you can ensure your organization will give clients a reason to tell positive stories about you. Resources: Order the Book: Give 'Em the Pickle Connect with Dan: www.dancockerell.com Instagram – https://www.instagram.com/dancockerell/ LinkedIn – https://www.linkedin.com/in/dancockerell/ Facebook – www.facebook.com/dancockerellspeaker…

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A Trip Down Elm Street 30:01

1 year назад30:01

30:01

[Rebroadcast of one of Dan's favorite episodes.] “No matter what you’ve done in your life, career and what you’ve been involved with, you’re going to have hard times. And moving on is really the only option you have. You get up and keep moving forward.” In this episode of Come Rain or Shine, special guests, Clint Hill, and Lisa McCubbin join the show to discuss the history of President John F. Kennedy and Former First Lady Jacqueline Kennedy from their perspective. A former U.S. Secret Service agent who served under five presidents from Dwight D. Eisenhower to Gerald Ford, Clint is best known for courageously stepping into the presidential motorcade immediately following President Kennedy’s assassination. Having retired from the U.S. Secret Service in 1975, Clint swore he would never write a book; however, after meeting Lisa decades later during her writing of The Kennedy Detail, he changed his mind. Years later, Clint and Lisa have written three memories detailing a career like no other: Mrs. Kennedy and Me became a #1 New York Times bestseller, followed by Five Days in November and Five Presidents: My Extraordinary Journey with Eisenhower, Kennedy, Johnson, Nixon, and Ford . Due to her books and connection with Clint, Lisa has interviewed hundreds of former and current agents. As noted in her writings, Lisa carries a deep respect for all who’ve sacrificed to protect the Office of the President. With no signs of stopping, Clint hopes to continue spreading the legacy of whom he served with Lisa helping pen his voice. Resources: Amazon: https://www.amazon.com/Travels-Mrs-Kennedy-Clint-Hill/dp/1982181117 Website: Connect with Dan: www.dancockerell.com Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker…

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Developing a New Point of View 18:06

1 year назад18:06

18:06

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What Is Holding You Back 15:13

1 year назад15:13

15:13

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Pay Attention to the Person In Front of You 19:23

1 year назад19:23

19:23

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Take Responsibility 19:42

1 year назад19:42

19:42

“Sometimes I look around and say, why am I in this situation? It makes me take a step back to say, “ What did you do to get yourself in this situation? What could you have done to not be in this situation?” Episode Highlights [00:03:58] Take responsibility for hiring, then address issues or remove employees.. [00:10:54] Ownership mindset leads to remarkable acts of responsibility and trust-building.. [00:14:44] Leaders encourage employees to take risks and assume responsibility for the guest experience [00:16:47] Take initiative to improve customer experience. [00:19:13] Embrace the things that make you unique and stand out confidently. Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker Take Responsibility Taking responsibility is the key to success, both in business and in life. Every outcome can be traced back to one's decisions, and it's crucial to own up to it, no matter how tough it may be. Organizations with top-notch service and ownership, like Disney and Marriott, can transform ordinary experiences into extraordinary ones Creating a culture where people take responsibility impacts much more than just the guest experience. It's about teamwork and how employees can elevate the customer experience by going the extra mile and owning up to the company's standard. Leaders can foster a culture of ownership and empower their team to take responsibility. It's all about inspiring and guiding others to make decisions that align with the organization's values and goals. A fantastic book full of wisdom on ownership and leadership is "Extreme Ownership" by Jocko Wieneck. There is no doubt that it will ignite your passion for unlocking your full potential as a leader. Make sure to listen to this episode of "Come Rain or Shine" to discover the magic of extreme ownership and its potential to transform your business. It's not just a podcast; it's a blueprint for success.…

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Change Your Environment to Change Your Mindset 13:33

1 year назад13:33

13:33

“We’re just so busy and distracted, things come in and out. We just don't take time to say, wow, that's a nice thing. I'm creating a little memory for myself right now." – Dan Cockerell Episode Highlights [00:02:19] Saying yes to opportunities and changing environments can be refreshing and inspiring. [00:05:07] Meditation is challenging but worthwhile. Be present and appreciate the little things. [00:09:15] Outdoor trip to Bryce Canyon. Refreshing and inspiring. [00:11:14] Effective meetings occur when they are held while doing related tasks. Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker Change Your Environment to Change Your Mindset There come times in life when we feel stuck in a rut, lack energy, or struggle to see things from a new perspective. We've all been there. One way to break free from these patterns is to change your environment. Jody and I took the time to talk about our recent hiking trip to Zion National Park and Bryce Canyon National Park. Stepping out of our regular routines and immersing ourselves in nature had a profound impact on our mindset. Getting away from your usual surroundings allow you to disconnect and gain a fresh perspective. The change in environment, combined with the opportunity to have unstructured time, ignites creativity and will recharge your energy. Another way to reshape your mindset is by embracing new experiences and saying "yes" to opportunities that come your way. Jody really helped me remember why we need to spend more time practicing mindfulness and appreciating the little things. By slowing down, observing nature, and being fully present in the moment, we can find joy in the simple beauty around us. Doing this is a powerful reminder to prioritize our surroundings and not always rush towards the next goal. If you're feeling stuck or in need of a mindset shift, consider changing your environment. It doesn't have to be a grand trip to a national park. A simple change of scenery can make a difference. Take the time to explore a new place, immerse yourself in nature, or even connect with different people. By breaking free from your routine, you open yourself up to new ideas and perspectives. Remember, it's not about rushing to get things done or reaching the next goal. It's about being present in the moment, appreciating the beauty around you, and allowing your mind to recharge and refocus.…

Come Rain or Shine

1
The Four Elements of Team Productivity 18:53

1 year назад18:53

18:53

"Talent times Relationships plus expectations plus reward and recognition equals the productivity of a team." Episode Highlights [00:03:02] Gallup's 4 measurements of team productivity. [00:06:22] Giving gratitude and recognition reinforces positive behavior and improves productivity. [00:08:42] Clarify expectations and communicate with your team for improved productivity. [00:12:45] Assess team morale, identify need for friendship [00:15:39] Discuss expectations, recognize team, gather feedback, clarify actions, follow-up. [00:16:40] Use feedback to improve leadership for better results Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker The Four Elements of Team Productivity There are four key elements that contribute to successful team productivity. During this conversation, Jody and I talk about the importance of setting clear expectations, building strong relationships, implementing effective reward and recognition systems, and ensuring the right talent is in the right roles within a team. There are also four powerful questions I share that you can ask your team to assess your leadership and drive better results. Four Elements Clear Expectations: Ensure your team knows what is expected of them, when to reach out for guidance, and the level of autonomy they have in decision-making. Strong Relationships: Take the time to get to know your team members personally, understand their communication preferences, career aspirations, and passions. Reward and Recognition: Find ways to reward and recognize the achievements of your team members to inspire continued dedication and excellence. Talent Alignment: Understanding your team members' natural talents and passions, and aligning them with their responsibilities, will unleash their potential. This is a must-listen episode for anyone looking to take their team's productivity to the next level. By leveraging these four elements—talent, relationships, expectations, and reward and recognition—you can unlock a team's full potential and achieve exceptional results. Take it a step further by asking questions and gathering feedback. That’s how you can identify areas for improvement and make the necessary adjustments to enhance team productivity.…

Come Rain or Shine

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Connecting with Customers through Storytelling 26:17

1 year назад26:17

26:17

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The Art and Science of Customer Service 18:29

1 year назад18:29

18:29

“It's not just about the people, but also the systems and processes in place. When art and science come together, magic happens.” -Dan Cockerell Leadership and culture are the driving forces when it comes to creating exceptional customer experiences. Smart organizations know the value of a well-designed plan for their business. They can't just open shop without a clear vision. It requires a savvy combination of the art and science of customer service. Two great examples of well-designed customer service experiences are Athleta and Banana Republic. They've trained their employees to go the extra mile, offering options like checking other stores' inventory for your desired size. It's all part of a well thought out process in their customer experience plan. No matter how great of a plan you come up with, consistency is key. It's not just about hiring good people, but about creating a culture where everyone delivers exceptional customer service. For example, when you walk into Athleta or Banana Republic, you know you'll receive top-notch service, no matter who's working. Everyone is trained so that customers get a predictable experience. Culture plays a vital role in customer service. It's about how things are done around here. As a leader, you set the tone for your organization. Define the experience you want to create, plan it out, and make sure it's consistently delivered. Ask yourself: What is the service experience that you want to create? How are you going to communicate it to your employees? How are you going to create checklists and processes to make sure It is done over and over and over again? Whether you're a business owner, a department manager, or even an HR representative, think about the service experience you want to offer. Remember, customer service is both an art and a science. Plan it, communicate it, and create processes to ensure it's executed flawlessly. Your customers will thank you through their loyalty. Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker Episode Highlights [00:02:11] Reflecting on leadership tactics for businesses. [00:04:40] Brands with exceptional service. [00:07:25] Find your culture, create great service, learn from experiences. [00:10:42] Employee training for better customer interactions. [00:15:25] Pay attention to the customer journey and touchpoint map.…

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1 year назад22:17

22:17

“Many organizations today are focused on whether or not people are following the process. They ask ‘Did you send the report?’ versus ‘what results are you getting?’." It is hard to deny the power of leadership and culture on organizational success. During this conversation with Jody Mayberry we discuss the release of a the major movies, Barbie and Oppenheimer, and share our perspectives on their impact. That leads to a much bigger discussion around the movie "Air” and its reference to a Nike manifesto. The movie “Air” tells the story of Phil Knight, the CEO of Nike in the 80s, and the groundbreaking decision to create Air Jordans. What caught my attention the most was Phil Knight's Nike manifesto. This is a set of principles guiding the company's success. There were a number of key points I pulled from the manifesto. The most notable thing is the authenticity and practicality in which they were created and implemented In addition to the manifesto, this movie does a fantastic job reiterating the importance of memorable points for team decision-making. Some of the manifesto points include being on the offense all the time and prioritizing perfect results over perfect processes. Make sure to listen to this episode as we talk about how a powerful manifesto can shape a company's culture and drive its success. Whether you're a business leader or an aspiring entrepreneur, the lessons we pull from Phil Knight's Nike manifesto are sure to inspire you. Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker Episode Highlights [00:02:50] Nike's groundbreaking success with Air Jordans. [00:03:48] Phil Knight's manifesto guided company decisions. [00:07:35] Focus on results, not process; challenge norms. [00:12:41] Park ranger questions bureaucratic process, tests system. [00:15:16] "Disney Magic Bands: Battery-powered sensors at auto plaza." [00:17:01] Follow rules, live off land, find path [00:19:49] Deal with mistakes, don't wait or fear.…

Come Rain or Shine

1
Manage Like a Mother 30:02

1 year назад30:02

30:02

"We need to give women the confidence that they can do it, and then educate men about what women can bring to the table" - Valerie Cockerell Inspired by her mother's regrets and the desire to share her own insights, Valerie Cockerell set out to write a book that would provide practical advice on leadership. She noticed that while many resources discussed leadership theories, there was a lack of actionable steps. Valerie aimed to bridge this gap, offering tangible guidance to help people navigate their own leadership journeys. What was most crucial to Valerie was the realization that she had taken breaks in her career, whether due to relocating or prioritizing her family. These experiences shaped her perspective and added depth to the wisdom she wanted to share with others. As Valerie reflects on her career and accomplishments, she talks about how she wishes she had known certain things earlier in her professional journey. One of the biggest being the importance of focusing on the basics. This includes things such as setting expectations, providing proper training, offering feedback, and effective time management. In a complex and challenging world, focusing on these basics can prevent us from feeling overwhelmed. Just like in tennis, where going back to basics helps improve overall performance, the same principle applies to leadership. During our conversation, Valerie mentions a study that found having more women in a group increases the collective IQ and leads to more effective collaboration. She shares more about reason women make such a notable impact in organizations. Three justifications include that women are often better listeners, more open to constructive criticism, and possess emotional intelligence. By working towards gender parity, we can benefit everyone in the workplace and create a more inclusive and productive environment. Take a listen to this incredible converation with Valerie. You can also join in the conversation on social media using the hashtag #ManageLikeAMother and share your own stories about the powerful influence of mothers. And of course, make sure to order Valerie's book, "Manage Like a Mother," available on Amazon. Connect with Valerie: Order the book - Manage Like a Mother LinkedIn - Connect with Valerie Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker Episode Highlights [00:03:48] Focusing on basics improves performance and eases complexity. [00:08:10] Reflect on your mother's actions to lead better. [00:10:59] Women have better collaboration and emotional intelligence. [00:15:15] Men need to educate themselves, be self-aware, and invite and value feedback for improvement in order to be true allies. [00:20:23] Moms manage crises and provide helpful insights. [00:24:02] Resilient mom overcomes challenges, learns to drive. [00:25:09] 72-year-old woman learns to drive, still drives at 91.…

Come Rain or Shine

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Creating a Life of Excellence 27:52

1 year назад27:52

27:52

The essence of truth is not what someone says, it's what they do. Behavior never lies. Every day, prepare yourself to be the person that someone else may need. - Richard Flint Richard Flint, the CEO of Richard Flint International, joins to share his extraordinary life story. Our conversation dives deep into Richard's personal turning points, the importance of confronting challenges, and the power of personal growth. His journey has been one of incredible highs and lows, from challenges he faced from even the earliest years of his upbringing to the success of becoming a renowned public speaker Richard's story begins with a difficult childhood. He was born to a mother who didn't want him, then was adopted by a mother who also didn't fully accept him. Growing up, Richard faced constant criticism and was told he would never amount to anything. At 16, he was abruptly kicked out of his home by his adoptive mother, leading him to contemplate suicide. However, Richard found the strength to persevere, refusing to let his circumstances define him. One of the key turning points in Richard's life occurred when he realized that he didn't need to prove himself to his mother. Her abandonment freed him from the chains of seeking validation from others. Richard discovered the importance of self-belief, learning that he was capable of creating the life he desired. This experience fueled Richard's passion to help others recognize their potential and embrace their brilliance. Richard's journey also provides valuable insights into effective leadership. He emphasizes the importance of communication and confrontation in a leadership role. True leaders, he asserts, do not shy away from difficult conversations but rather address them head-on. It is through these confrontations that growth and progress are achieved, both individually and within an organization. For the past 35 years, Richard has dedicated his life to sharing his research and insights with people all around the world. Through his work, he aims to inspire individuals to strive for exceptionalism beyond average or greatness. Richard encourages others to embrace belief, trust, and faith in oneself, propelling them towards a life that is better, smarter, and more purposeful. Richard Flint's story is a testament to the resilience of the human spirit and the power of personal growth. From a troubled upbringing to becoming a renowned speaker, his journey is filled with valuable lessons for everyone seeking to overcome adversity. This episode of "Come Rain or Shine" is an inspiring reminder that even in the darkest moments, we have the capacity to rise above and create the life we desire. Connect with Richard: https://www.richardflint.com/ Richard on LinkedIn Richard on YouTube Richard on Twitter Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker Episode Highlights 00:01:16 - Richard's Background 00:05:47 - Finding Freedom 00:06:38 - Richard's Mission 00:09:05 - The Importance of Honesty 00:12:45 - Balancing Commitment and Conviction 00:15:10 - Types of Workers: Sponges, Spectators, and Camels 00:18:00 - Challenges of Spectators and Camels 00:20:36 - Lack of Leadership and Respect…

Come Rain or Shine

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The Art of Effective Communication 27:33

1 year назад27:33