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Little things that when aggregated can cause the failure of your business
Manage episode 220626343 series 2349947
In this episode we talk about companies that have customers begging to love them, every company goes through a beginning where they make mistakes which they can learn from but when companies ignore the little problems they can turn into big problems. We compare and contrast two very different movie theater experiences (Cinépolis Victory Park & Alamo Draft House) and talk about how some small changes can really increase customer retention.
24 эпизодов
Manage episode 220626343 series 2349947
In this episode we talk about companies that have customers begging to love them, every company goes through a beginning where they make mistakes which they can learn from but when companies ignore the little problems they can turn into big problems. We compare and contrast two very different movie theater experiences (Cinépolis Victory Park & Alamo Draft House) and talk about how some small changes can really increase customer retention.
24 эпизодов
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