Communication in the Work Place: How Can Improved Communication Save Your Company Millions of Dollars? With Guest Dr Patty Malone


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This episode of the Confident ROi podcast looks at how to achieve effective communication within the workplace with special guest Dr Patty Malone of the Clear Communication Institute.

We look at why poor communication cost NASA over $300 million, what the top three costliest communication mistakes are and what Dr Malone has learned from her research for her academic theses.

Finally, we investigate how good communication can really affect a company’s bottom line, and how to reverse a backstabbing culture within your organization.

Dr Patty Malone details can be found on her website -

Topics Discussed:

How NASA cost themselves $300 million through poor communication – 0:54

How cross functional meetings help bridge the gaps between company silos – 1:53

Why email shouldn’t be used to communicate important messages – 07:42

Why asking questions on both sides is crucial to good understanding – 11:29

How Dr Malone entered this field – 14:58

What she learned through her research and experience – 19:20

Communication has to be continual to be effective – 22:50

More examples from Dr Malone’s research – 24:46

How to deal with backstabbing and bullying behaviour – 27:38

Listening is key – 30:38

3 costliest communication mistakes – 40:52

1. Not listening properly – 42:22

2. Not communicating appreciation to employees – 50:29

3. Illusion that successful communication has occurred – 53:34

Always let people know if they are communicating poorly – 55:09

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