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Контент предоставлен TruStory FM and Upland Software. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией TruStory FM and Upland Software или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
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The Dos and Don'ts of AI Knowledge Assistants
Manage episode 406214695 series 3449109
Контент предоставлен TruStory FM and Upland Software. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией TruStory FM and Upland Software или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
Got AI on the brain? You’d be forgiven if that answer is yes. Peek around just about any corner of the organization, and you’ll likely find a team exploring how AI can help in one fashion or another. But where do you draw the line, especially in your contact center?
Our own Stephen Harley joins Pete Wright to help us define what that line might look like, and with over 20 years of experience in both the engineering and sales side of the house, he’s perfect for the job.
Links & Notes
- Reimagining Knowledge Management with ChatGPT (uplandsoftware.com)
- AI Guide for Contact Centers (uplandsoftware.com)
- 10 Must-Know Gen AI Terms in Knowledge Management (uplandsoftware.com)
- Submit your Questions to Connected Knowledge
- (00:00) - Welcome to Connected Knowledge
- (00:50) - The Mainstream Question
- (03:17) - Using AI Tools
- (08:14) - Do's and Dont's in Implementation
- (12:42) - Making a Difference for Agents
- (15:33) - AI and Jobs
- (22:38) - Training on The Training
18 эпизодов
Поделиться
Manage episode 406214695 series 3449109
Контент предоставлен TruStory FM and Upland Software. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией TruStory FM and Upland Software или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
Got AI on the brain? You’d be forgiven if that answer is yes. Peek around just about any corner of the organization, and you’ll likely find a team exploring how AI can help in one fashion or another. But where do you draw the line, especially in your contact center?
Our own Stephen Harley joins Pete Wright to help us define what that line might look like, and with over 20 years of experience in both the engineering and sales side of the house, he’s perfect for the job.
Links & Notes
- Reimagining Knowledge Management with ChatGPT (uplandsoftware.com)
- AI Guide for Contact Centers (uplandsoftware.com)
- 10 Must-Know Gen AI Terms in Knowledge Management (uplandsoftware.com)
- Submit your Questions to Connected Knowledge
- (00:00) - Welcome to Connected Knowledge
- (00:50) - The Mainstream Question
- (03:17) - Using AI Tools
- (08:14) - Do's and Dont's in Implementation
- (12:42) - Making a Difference for Agents
- (15:33) - AI and Jobs
- (22:38) - Training on The Training
18 эпизодов
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Похожие на Connected Knowledge from Upland Software
BBC Radio 5 live’s award winning gaming podcast, discussing the world of video games and games culture.
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The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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Get ready for a weekly dose of all things Enterprise Software and Cloud Computing! Join us as we dive into topics including Kubernetes, DevOps, Serverless, Security and Coding. Plus, we’ll keep you entertained with plenty of off-topic banter and nonsense. Don’t worry if you miss the latest industry conference - we’ve got you covered with recaps of all the latest news from AWS, Microsoft Azure, Google Cloud Platform (GCP) and the Cloud Native Computing Foundation (CNCF).
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continue reading
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Player FM - приложение для подкастов
Работайте офлайн с приложением Player FM !
Работайте офлайн с приложением Player FM !
