How Data Insights Can Transform Customer Success to Perfection

CSM Practice - The Customer Success Podcast

Dive into cutting-edge strategies for capturing and analyzing customer data that goes beyond mere collection. Join Irit Eizips with Irina Cismas, Head of Marketing at Custify, as they explore cutting-edge strategies for leveraging data in customer success.We will unveil the key framework that transforms CX into a potent formula for growth.
Key Takeaways:

• Transformative Formula: CS = Customer Experience x Customer Outcomes.
• Addressing Sub-100% Net Retention: Insights and actionable remedies.
• Crafting Exceptional Experiences: Strategies for advocacy and strong relationships.

Discover how data categories remain consistent, while KPIs may vary in high-touch or digital-touch approaches. From product adoption to customer health, demystify the art of data-driven customer success in this engaging podcast episode.
Watch the full episode here: https://youtu.be/wZBlUhm9i5s
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Additional Resources:
🎥 Video: Customer Success – DATA, METRICS, and KPIs
https://youtu.be/GwKZfwwTaH4
🎥 Video: Defining the Customer’s Desired Outcome Using CUSTOMER DATA
https://youtu.be/QNUtwWoybAk
🎥 Video: Using Customer Data to Drive Account Segmentation
https://youtu.be/IsZZgjV1wto
📑 Blog: Building a Proactive Data-Driven Customer Success Engagement
https://bit.ly/423Pyfn
📑 Blog: Expansion Selling: A Proactive Data-Driven Strategy Framework
https://bit.ly/3SJTxuz
⏬ Download: How to Turn Customer Data into Outcomes
https://bit.ly/3SuJKau
⏬ Download Infographics: Customer Metrics when Usage Data Doesn’t Exist [Infographic]
https://bit.ly/3tRJTwr

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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Разделы

1. Intro (00:00:00)

2. Frameworks & Importance (00:00:20)

3. Relevant Capture (00:02:38)

4. Tracking Choices (00:05:20)

5. Data's Role (00:08:57)

6. Strategy Link (00:13:19)

7. Value & Score (00:18:28)

8. Strategy & Data (00:21:58)

9. Ownership Query (00:32:52)

10. Task Distribution (00:36:10)