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E98: Round 2 - All Things DMS With Justin Quinn From DX1
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In this episode of Dealership Fixit, we sit down with Justin Quinn from DX1 to discuss all things Dealer Management System (DMS). The DMS is a complex software with various components that require careful management.
During this discussion, we explore the benefits of a cloud-based solution, which allows for easy mobility and management of different dealership aspects, even at events or promotions outside the dealership. It is natural to wonder if a user needs to be a "computer guy" to use DMS options effectively. However, learning the software's functionality is key to managing multiple departments, eliminating the need for a separate resident expert.
We also talk about the pros and cons of OEM integration and how it makes dealer managers and operators feel about big brother directly accessing their sales data, service repair orders, and parts transactions. Lastly, we discuss the possibility of ecommerce capabilities, which can significantly improve convenience for customers and increase revenue for dealerships.
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