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Контент предоставлен Prav Solanki & Payman Langroudi, Prav Solanki, and Payman Langroudi. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Prav Solanki & Payman Langroudi, Prav Solanki, and Payman Langroudi или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
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#247 The Four Seasons of Dentistry — Todd Williams
Manage episode 428210103 series 2624708
Контент предоставлен Prav Solanki & Payman Langroudi, Prav Solanki, and Payman Langroudi. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Prav Solanki & Payman Langroudi, Prav Solanki, and Payman Langroudi или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
Prav chats with Todd Williams, an expert in customer service and leadership training.
Todd shares his unique journey from growing up around older adults to working in healthcare, then transitioning to the luxury hotel industry with Four Seasons, and finally applying his expertise to dentistry.
He shares strategies for breaking down barriers, authentically engaging with people, and bringing out the best in staff, customers, and patients.
Enjoy!
In This Episode
00:04:35 - Backstory
00:09:15 - School and social dynamics
00:15:40 - Study and work
00:31:25 - Four Seasons
00:39:35 - Customer and patient experiences
01:14:50 - Public speaking
01:46:15 - Last days and legacy
About Todd Williams
Todd Williams is a speaker and consultant specializing in culture development across healthcare, hospitality, and customer-facing industries. He spent 20+ years developing service delivery training for Four Seasons Hotels and Resorts. As VP of Culture Development at Centura Health, he focused on employee engagement and improving patient experiences.
294 эпизодов
Поделиться
Manage episode 428210103 series 2624708
Контент предоставлен Prav Solanki & Payman Langroudi, Prav Solanki, and Payman Langroudi. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Prav Solanki & Payman Langroudi, Prav Solanki, and Payman Langroudi или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
Prav chats with Todd Williams, an expert in customer service and leadership training.
Todd shares his unique journey from growing up around older adults to working in healthcare, then transitioning to the luxury hotel industry with Four Seasons, and finally applying his expertise to dentistry.
He shares strategies for breaking down barriers, authentically engaging with people, and bringing out the best in staff, customers, and patients.
Enjoy!
In This Episode
00:04:35 - Backstory
00:09:15 - School and social dynamics
00:15:40 - Study and work
00:31:25 - Four Seasons
00:39:35 - Customer and patient experiences
01:14:50 - Public speaking
01:46:15 - Last days and legacy
About Todd Williams
Todd Williams is a speaker and consultant specializing in culture development across healthcare, hospitality, and customer-facing industries. He spent 20+ years developing service delivery training for Four Seasons Hotels and Resorts. As VP of Culture Development at Centura Health, he focused on employee engagement and improving patient experiences.
294 эпизодов
Все серии
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