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Episode 36 - Elevating the Patient Experience
Manage episode 435411338 series 3501819
Join Matt Brown and Dr. Andrew Vallo this week, as they unveil the secrets to elevating patient experience. Inspired by the legendary Ritz-Carlton, they reveal dynamic strategies like written systems, role-playing, and facility audits that transform dental practices. Uncover the art of swift issue resolution, powerful apologies, and innovative solutions for a patient-centric approach to dental care.
52 эпизодов
Manage episode 435411338 series 3501819
Join Matt Brown and Dr. Andrew Vallo this week, as they unveil the secrets to elevating patient experience. Inspired by the legendary Ritz-Carlton, they reveal dynamic strategies like written systems, role-playing, and facility audits that transform dental practices. Uncover the art of swift issue resolution, powerful apologies, and innovative solutions for a patient-centric approach to dental care.
52 эпизодов
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