Remedies for the Epidemic of Accountability | Part Six: Engaging for Growth

Dismantling Dysfunction

Leaders often miss crucial opportunities to engage meaningfully with their employees when reviewing performance, primarily due to a lack of knowledge or comfort in handling these sensitive discussions. Many leaders, uncertain about how to balance feedback with encouragement, may default to a more objective or critical approach. The discomfort leaders feel in navigating these conversations can lead to a transactional approach, where the review is treated as a checklist exercise rather than an opportunity for meaningful interaction.

Reviewing performance is a pivotal moment where employees seek validation and connection. When leaders focus solely on metrics and outcomes, neglecting the human element, employees may feel undervalued and disconnected. This can erode an employee's sense of belonging and loyalty to the organization. Employees need to feel that their leaders not only recognize their contributions but also understand their challenges and aspirations. Without this, there's a missed opportunity to build trust and rapport, which are critical for long-term employee engagement and retention.

Tune in to find out more about how to engage while reviewing performance. Filled with real-life examples and actionable advice, this episode is a vital resource for any leader navigating these complex responsibilities. We emphasize the importance of leadership training in empathetic communication and emotional intelligence that equips leaders with the skills to conduct these reviews more effectively. Such an approach not only makes the experience more positive for the employee but also significantly enhances the leader’s ability to truly engage with and understand their team.

If you want to know more about leading effectively, check out our book, "So, You Think You Can Lead?": www.amazon.ca/dp/B07QMVKNSV/

Register for our webinar "Why Leaders Avoid Fostering Accountability": https://www.leadingwithauthority.com/accountability

IN THIS EPISODE:

• [01:34] Episode Introduction

• [02:57] Increased Leadership Responsibilities

• [07:28] Why Leaders Don’t Engage with Employees

• [14:12] Employee (Dis)engagement

• [25:45] Episode Gem

• [29:30] Episode Wrap Up

KEY TAKEAWAYS:

• Leaders who have been brought up in very traditional corporate cultures might view employee engagement as a "soft" or "modern" concept. They may believe in a clear divide between management and workers, and that it's not necessary to engage employees beyond ensuring they complete their tasks.

• Employees can be hurt by their leader's lack of interest or availability. Their need to feel they are valuable is diminished, as is their need to feel their work is important to the overall goals, leading to disengagement and resentment. When leaders don’t prioritize their ongoing relationship with their employees, misunderstandings and hurt feelings arise.

• Strengthening relationships with employees during the accountability cycle is crucial for fostering trust, understanding, and collaboration. Asking questions, letting the employee lead, empathizing with the employee experience show respect and understanding. We invite employees to have a conversation about their performance, not to talk to them.

• Whether you're a seasoned leader or a new manager, join us in this enlightening Accountability series on the Dismantling Dysfunction Podcast, as we pull back the curtain on what's really going on. Remember, if you need help dealing with dysfunctions at work or in your personal life, reach out to us.