318: Jonathan Raymond – People Leadership: How the Employee Experience Impacts the Customer Experience

Fast Leader Show | Customer Experience Leadership

Контент предоставлен Jim Rembach, President Call Center Coach, Jim Rembach, and President Call Center Coach. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Jim Rembach, President Call Center Coach, Jim Rembach, and President Call Center Coach или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.

3+ y ago 51:21

MP3•Главная эпизода

We have all heard the maxim, “The customer is always right.” Top companies like Amazon lays the foundation of their success on customer-centricity and customer-focus. We believe that a happy customer is the heart of any organization. But how do you make them feel valued? Most of the time, it relies on your people leadership – your employee experience.

According to a report by Gallup, a global analytics firm, engaged workers have significantly higher productivity, profitability, and customer rating than disengaged workers. There is no doubt that leadership is important in creating wonderful customer experience.

In this episode, Jonathan Raymond shares how you can lead your people and develop that people-centric culture in your organization.

275 эпизодов

#Business #Companyculture #Customerexperience #Emotionalintelligence #Employeeengagement #Leadershipdevelopment #Leadershipskills #President Call Center Coach #Callcenter #Careers #Jim Rembach, President Call Center Coach #Jim Rembach