Episode 46 - How Dell's Community Forum Aids in Social Media Customer Service

Focus on Customer Service Podcast

Контент предоставлен Focus on Customer Service, Dan Gingiss, and Dan Moriarty. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Focus on Customer Service, Dan Gingiss, and Dan Moriarty или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.

8y ago 18:14

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At Dell, social media has been around much longer than Facebook or Twitter. The popular Dell Community Forum was borne out of the original Dell.com website, so its community is well established. It’s a user-to-user forum where anyone – including Dell employees and other customers – can answer a user’s question. “Facebook and Twitter are typically folks that are having issues at the moment that just want to be heard,” says Amy Bivin, manager of community outreach for Dell. In contrast, the Forum often features more complex or esoteric questions, sometimes from owners of older legacy systems. Bivin took some time out recently to discuss Dell’s integrated social support model on the Focus on Customer Service Podcast.

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#Social Media #Dan Gingiss #Dan Moriarty #Marketing #Business #Focus On Customer Service