HCH Podcast 072: Robin Craigen: Mastering hospitality by Moving Mountains

Holiday Cottage Handbook

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In this episode of the Holiday Cottage Handbook Podcast, we’re thrilled to welcome Robin Craigen, Founder and CEO of Moving Mountains, a premier luxury vacation rental company.
Robin shares his journey of scaling a successful high-end rental business and reveals the secrets behind creating exceptional guest experiences that drive loyalty and revenue.
What you’ll learn in this episode:
2:19: Robin’s journey in the hospitality industry
6:18: The joy of working with people on holiday
7:28: The story behind Moving Mountains
9:39: The original vision and how it has evolved
12:29: 20 years of organic growth and its impact
16:06: How to deliver a great guest experience while scaling
19:17: Why employees must understand and live the company vision
22:36: Building employee engagement for long-term success
25:34: Lessons all hosts can learn from the luxury rental sector
28:00: Emerging trends in the short-term rental industry
32:15: Challenges and opportunities in 2025
36:20: Advice for new property managers starting out
38:14: What’s next for Moving Mountains?
42:29: Robin’s favourite brand: Breezeway
4343:: Individual shout-out: Simon Lehmann
45:11: No. 1 lesson learned: every challenge is an opportunity
Links:
James Varley: https://www.linkedin.com/in/jdsvarley/
Holiday Cottage Handbook: https://www.holidaycottagehandbook.com/
Free events:
Your Air Success: Friday 4 April at Six Park Place, London
Register for your free ticket: https://www.holidaycottagehandbook.com/yourairsuccess
Free downloads:
The Ultimate Guide to Short-Term Rentals: https://www.holidaycottagehandbook.com/e-book
Guest Communication 101 for Direct Bookings: https://www.holidaycottagehandbook.com/hospitable
How to Navigate London's 90-Day Short-Term Rentals Limit: https://www.holidaycottagehandbook.com/your-airhost
Madison Rifkin: https://www.linkedin.com/in/madison-rifkin-23037712a/
Mount: https://rentmount.com/
Mentions:
Breezeway: https://www.breezeway.io/
Simon Lehmann: https://www.linkedin.com/in/simon-lehmann-8375753b/
Sponsors:
HCH Financial Services: https://www.hchfs.com/
Hosthub: https://www.hosthub.com/?utm_source=affiliate&utm_medium=banner&utm_campaign=HCH
Booklee: https://www.bookl.ee/
Smiling House: https://smilinghouse.ch/
Enjoy the show? Please subscribe, rate, and review!
Contact the show: https://www.holidaycottagehandbook.com/contact