Manage episode 291155776 series 2366037
This week I am bringing back one of my FAVORITE episodes ever on the podcast. This is an episode that EVERY professional in the field should listen to, especially before summer. Whether you are a supervisor or an emerging professional, all I can say is that you will benefit from the wisdom that Angela Summers shares on this one. During this episode we talk about:
- How do you set high expectations for your staff while treating them as humans first?
- What do you say to young professionals who are trying to work their way up the career ladder and running against challenges?
- What do you say to managers who say the customer is always right? You guys, I ACTUALLY got chills when I re-listened to this story. Read Angela's article for more: Customer Complaints Aren't Always What They Seem.
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