3 Lessons I Learned from a Multi-Billion-Dollar Company

Liberty Ventures Podcast with Alexander McCobin

3 Lessons I Learned from a Multi-Billion-Dollar Company Founder
In business, it’s not just about the products or services we offer—it's about the relationships we build.
Jim McCann, founder of 1-800-Flowers, shares a powerful story from his journey, one that goes beyond building a multi-billion-dollar company. It’s about connecting with people at every level.
Here are the 3 key lessons I learned from Jim’s experience:
1. Embrace Change: Jim’s company didn’t just adapt to the digital age, they led it—becoming a pioneer in using 800 numbers and later, the internet, to connect with customers in ways no one thought was possible.
2. Culture is Everything: From his roots in family businesses to his latest venture, Smile Farms, Jim emphasizes the importance of creating a culture that goes beyond transactions and focuses on building real, meaningful relationships.
3. Tech and Human Connection: While Jim has embraced AI and cutting-edge tech, he recognizes that human relationships—the ability to show empathy, build trust, and help people connect—are irreplaceable.
The key takeaway? Relationships are at the heart of everything—whether you're building a business, a product, or a life worth living.
🔗 CONNECT WITH JIM
👥 Linkedin - https://www.linkedin.com/in/jim1800flowers/
🐦 Twitter - https://x.com/jim1800flowers
🌐 Website - https://www.1800flowersinc.com/

🔗 CONNECT WITH ALEXANDER
👥 LinkedIn - https://www.linkedin.com/in/mccobin/
🐦 X - https://x.com/amccobin
📸 Instagram - https://www.instagram.com/mccobin/
🚀 LIBERTY VENTURES
Liberty Ventures is an ecosystem of purpose-driven investors and entrepreneurs aligned on advancing a free and prosperous future.
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