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How Hitachi Vantara Built Custom Service Management Tools With Caspio
Manage episode 426770447 series 3475732
Контент предоставлен Paul Quirk, VP of Customer Success at Caspio, Paul Quirk, and VP of Customer Success at Caspio. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Paul Quirk, VP of Customer Success at Caspio, Paul Quirk, and VP of Customer Success at Caspio или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
In this episode of “Low Code/High Impact,” Glen Lomond, strategist for the global partner organization at Hitachi, Ltd., shares insights on developing "as a service" practices for partners worldwide. He highlights Hitachi’s focus on data management, hybrid cloud, IoT and AI, as well as their strategic shift towards mid-market solutions.
Glen discusses Hitachi's two-year journey as a Caspio customer, transitioning from Excel spreadsheets to web apps. He details the development of internal tools for the sales team's pre-sales process, partner management and service management. These tools feature a central location with role-based control and approval processes, including a rate card calculator, significantly enhancing efficiency and collaboration across Hitachi’s operations in 160 countries.
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