921: Do You Really Know Your Customers?

No Vacancy Live!

#Entrepreneur #Business #No Vacancy Media #Casino #Hotel #Hospitality #Travel #Vacancy Live #Airline

1:14:43

Artificial intelligence is evolving at an unprecedented pace—what does that mean for the future of technology, venture capital, business, and even our understanding of ourselves? Award-winning journalist and writer Anil Ananthaswamy joins us for our latest episode to discuss his latest book Why Machines Learn: The Elegant Math Behind Modern AI . Anil helps us explore the journey and many breakthroughs that have propelled machine learning from simple perceptrons to the sophisticated algorithms shaping today’s AI revolution, powering GPT and other models. The discussion aims to demystify some of the underlying math that powers modern machine learning to help everyone grasp this technology impacting our lives, even if your last math class was in high school. Anil walks us through the power of scaling laws, the shift from training to inference optimization, and the debate among AI’s pioneers about the road to AGI—should we be concerned, or are we still missing key pieces of the puzzle? The conversation also delves into AI’s philosophical implications—could understanding how machines learn help us better understand ourselves? And what challenges remain before AI systems can truly operate with agency? If you enjoy this episode, please subscribe and leave us a review on your favorite podcast platform. Sign up for our newsletter at techsurgepodcast.com for exclusive insights and updates on upcoming TechSurge Live Summits. Links: Read Why Machines Learn, Anil’s latest book on the math behind AI https://www.amazon.com/Why-Machines-Learn-Elegant-Behind/dp/0593185749 Learn more about Anil Ananthaswamy’s work and writing https://anilananthaswamy.com/ Watch Anil Ananthaswamy’s TED Talk on AI and intelligence https://www.ted.com/speakers/anil_ananthaswamy Discover the MIT Knight Science Journalism Fellowship that shaped Anil’s AI research https://ksj.mit.edu/ Understand the Perceptron, the foundation of neural networks https://en.wikipedia.org/wiki/Perceptron Read about the Perceptron Convergence Theorem and its significance https://www.nature.com/articles/323533a0…

год назад 38:33

MP3•Главная эпизода

Dina Belon, President of Staypineapple Hotels Inc. is here to talk about dynamic brand building leveraging the hospitality pineapple symbol. How is the company differentiating itself from the major hotel companies and what are the exciting things happening for them in 2025?

1472 эпизодов

921: Do You Really Know Your Customers?

No Vacancy Live!

published год назад

MP3•Главная эпизода

1472 эпизодов

#Entrepreneur #Business #No Vacancy Media #Casino #Hotel #Hospitality #Travel #Vacancy Live #Airline

كل الحلقات

1
FNA 168: FNA'S First (and maybe last) Awards Show 1:01:27

2 дня назад1:01:27

1:01:27

Welcome to Friday Night Audit, the show that takes hotel industry networking, adds tequila, and lets the chaos unfold! This week, we’re hosting our first-ever Friday Night Audit Awards, where we recognize the most questionable achievements in our show’s history. 🏆 👀 What’s in this episode? 🍹 Worst Cocktail of the Year – A drink so bad, it deserves an intervention. 🎣 Best Remote Episode – Because fishing in NYC led to something legendary. 🤡 Glutton for Punishment Award – For that one guest who just won’t stop coming back. 🍌 Top Banana Moment – Who went completely off the rails (in the best way)? 💨 Fastest Guest Escape – Someone who couldn’t get out of here fast enough! 🎤 Best Impersonation – A surprise guest shows up with a yuuuge announcement. 🔥 And SO MUCH MORE hilarious, unfiltered nonsense! Grab a drink (hopefully not vodka mixed with vodka 🤢) and join Glenn, Craig, and the FNA All-Stars as they celebrate, roast, and attempt to survive a night of epic absurdity. 👉 Subscribe now for more hotel industry laughs, insider shenanigans, and the occasional award that nobody asked for! hashtag#FridayNightAudit hashtag#HospitalityComedy hashtag#HotelLife hashtag#NetworkingWithDrinks hashtag#TequilaTime hashtag#ComedyPodcast hashtag#HotelIndustry hashtag#BusinessNetworking hashtag#CocktailFails hashtag#AwardShowMadness hashtag#FNA…

1
936: 💰 Chaos, Cash & The Hospitality Rollercoaster – Michael Schindler Returns! 🎢 34:01

4 дня назад34:01

34:01

The hospitality investment world is a whirlwind, and no one knows it better than Michael Shindler, ISHC of Four Corners Advisors. In his 11th (!) appearance, we tackle the biggest mysteries in the industry today. Is money really coming off the sidelines? Are interest rates going anywhere? And what’s up with tariffs shaking up the market? 🤯 In This Episode: 🔥 Executive orders, lawsuits, and the chaos factor in hospitality 💵 Why everyone keeps saying there’s money on the sidelines—do we believe them? 🏨 The fate of PIPs, debt maturities, and refinancing struggles 📉 Are hoteliers finally hitting the ceiling on rate hikes? 🛠️ How smart owners are stretching renovation dollars with better R&M 🎶 Live music as a guest experience boost? (Hint: Yes!) We’re breaking down the real talk in hospitality finance, investment, and strategy—without the sugarcoating. If you’re in the biz, this is one episode you cannot afford to miss. 💬 Agree? Disagree? Have your own take? Drop a comment below! And don’t forget to subscribe for more deep dives into hospitality’s biggest trends. 👉 Text HOTEL to 66866 to get the latest insights straight to your inbox!…

1
935: From Old Mills to Stunning Hotels: The Art of Adaptive Reuse in Hospitality Design 32:26

5 дней назад32:26

32:26

Join No Vacancy Live host Glenn Haussman as he explores the magic behind adaptive reuse and hotel design with industry leaders Sharon Bilbeisi AIA LEED AP (SVP of Design, IIG Design) and Jocelyn Lurie (VP of Procurement, Throughline by IIG ). This episode uncovers how old structures—from historic mills to outdated hotels—are being turned into extraordinary hospitality experiences. 📌 What You’ll Discover in This Episode: The Art of Adaptive Reuse – How IIG Design transforms overlooked spaces into unforgettable hotels The Balladeer Hotel Story – A deep dive into revitalizing a historic textile mill in Mount Airy, NC Secrets of Hotel Procurement – The challenges of sourcing custom designs, from chandeliers to furniture Designing for Guests’ Needs – Why great hotel rooms anticipate what you need before you know you need it Lessons from Park City, Utah – Reinventing a ski-country property into a Tribute Portfolio gem The Power of Local Storytelling – How IIG Design weaves history, community, and creativity into every project project See the hotels we disucss here: https://www.dropbox.com/scl/fi/8drjkso2ewok57em0jsqo/02-25-2025_No-Vacancy-Podcast-Tribute-Portfolio-TL-and-IIG-Design-2.pdf?rlkey=jjdx8pop1g55894p7a8h1qcs9&dl=0 🔗 Watch the full episode now and see how great hotels come to life! 📌 Timestamps: 0:00 – Welcome & Introduction 3:15 – When Sharon and Jocelyn fell in love with design & procurement 6:45 – Why adaptive reuse is the future of hospitality 12:30 – The Balladeer Hotel transformation 19:10 – Inside the procurement process: Turning ideas into reality 25:45 – The importance of a model room in hotel design 31:00 – Park City, Utah project: Reimagining an existing property 37:20 – Designing hotel rooms to anticipate guests’ needs 45:10 – Fun surprises in adaptive reuse projects 50:00 – Final thoughts & how to connect with IG Design 🔥 Subscribe for More Hospitality Insights! 🔥…

1
934: 🎙️The Hotel Dining Revolution with José Andrés Group’s CEO Bakhshandehpour 28:34

5 дней назад28:34

28:34

Today’s a special one! I’m talking to Sam Bakhshandehpour, CEO of one of the most influential hotel restaurant companies, José Andrés Group. He shares insights on pricing, expansion strategies, and why restaurants inside hotels are thriving again. Plus: 🔹 Why upscale hotel dining is facing both growth and headwinds 🔹 The impact of rising food prices and how some restaurants are pricing themselves out 🔹 Why hotel restaurants are making a comeback as destination dining 🔹 The secret to balancing affordability, quality, and profitability in hospitality 🔹 How partnerships with luxury hotel brands like Ritz-Carlton drive success 🔹 The power of guest experience: service, ambiance, and making people feel at home 🔹 Sam’s advice for young hospitality professionals looking to break into the industry 🎧 Listen now and get the real story behind the numbers, the experience, and the future of hotel dining!…

1
933: Mid-Century Modern Vibes & Hospitality Innovation at the Dream Inn! 🏨 15:23

12 дней назад15:23

15:23

Today’s a special one! I’m talking to Sam Bakhshandehpour , CEO of one of the most influential hotel restaurant companies, José Andrés Group . He shares insights on pricing, expansion strategies, and why restaurants inside hotels are thriving again. Plus: 🔹 Why upscale hotel dining is facing both growth and headwinds 🔹 The impact of rising food prices and how some restaurants are pricing themselves out 🔹 Why hotel restaurants are making a comeback as destination dining 🔹 The secret to balancing affordability, quality, and profitability in hospitality 🔹 How partnerships with luxury hotel brands like Ritz-Carlton drive success 🔹 The power of guest experience: service, ambiance, and making people feel at home 🔹 Sam’s advice for young hospitality professionals looking to break into the industry 🎧 Listen now and get the real story behind the numbers, the experience, and the future of hotel dining! hashtag#Hospitality hashtag#Hotels hashtag#FineDining hashtag#RestaurantIndustry hashtag#HotelBusiness hashtag#FoodAndBeverage hashtag#LuxuryHotels hashtag#BusinessGrowth hashtag#NoVacancyLive hashtag#TravelIndustry…

1
932: Inside the Mind of a Hospitality Design Legend: Adam Tihany on Innovation, Struggles & Success 54:20

13 дней назад54:20

54:20

🚀 What does it take to revolutionize restaurant and hotel design? Find out as we sit down with the legendary Adam Tihany, the creative force behind some of the most iconic hospitality spaces in the world! From working with Thomas Keller and designing world-class restaurants to shaping the future of luxury cruise ships, Tihany shares an unfiltered look at his journey, creative process, and the struggles behind the success. 🔹 Highlights from this can't-miss episode: ✔️ How a chance encounter at Studio 54 led to his first big break in restaurant design ✔️ The struggles of starting out—nearly going broke before making it big ✔️ The wild story behind Mandalay Bay’s famous flying wine angels 🍷😇 ✔️ Why today’s design world lacks originality and how true creatives stand out ✔️ The unexpected challenges of redesigning the legendary Per Se restaurant ✔️ What inspires his designs—from movies to global culture ✔️ How he’s now giving back by shaping the next generation of hospitality designers 🔥 If you love restaurants, hotels, or just great stories about innovation, you won’t want to miss this one! 🎧 Listen now and don’t forget to subscribe for more insider conversations on hospitality, design, and business!…

1
Getting to Know AHLA’s New President & CEO Rosanna Maietta 5:48

14 дней назад5:48

5:48

1
FNA 167: The Berkey to Excellence 1:01:20

16 дней назад1:01:20

1:01:20

In this high-energy, laugh-filled episode of Friday Night Audit, Glenn Haussman and Craig Sullivan welcome hospitality executive, keynote speaker, and podcaster Bart Berkey, host of Most People Don’t… But You Do. Buckle up for a wild ride filled with ridiculous banter, thought-provoking insights, and, of course, cocktails. 🔹 Inside This Episode: The power of doing what most people don’t—how small actions can set you apart in business and life. 🚀 Why bubble-wrapping your windows (or your cats?) might be the best winter hack ever. 🏠🐱 Bart’s journey from Ritz-Carlton executive to full-time speaker & podcaster—with a life-changing twist. 🎤 Ghost jobs & corporate nonsense—why companies post jobs that don’t really exist. 👻💼 Glenn’s legendary business card strategy—why having a deck of hilarious cards makes you unforgettable. 🤯🎴 And of course… what’s in the mysterious black box? 🕵️‍♂️🎁 It’s an episode packed with laughs, real talk, and no B.S.—so grab a drink, kick back, and enjoy! 🍹🔥 🎙 Guest: Bart Berkey | Host of Most People Don’t… But You Do 📍 Hosts: Glenn Haussman & Craig Sullivan 💬 Drop a comment below—what’s one thing most people don’t do that YOU think makes a difference? ⬇️ 🔔 Subscribe for more hotel industry fun, insights, and absurdity!…

1
🌍 Global Hotel Alliance CEO on Its $2.7B Loyalty Boom & 20A25 Growth 4:11

17 дней назад4:11

4:11

🚀 Big news! Still a bit more ALIS 2025 coverage! Here, Glenn chats with Christopher Hartley , CEO of Global Hotel Alliance (GHA), to discuss their record-breaking year, new brands, and the future of global travel. 🎉 Key Takeaways: GHA’s Best Year Ever! 💰 $2.7 billion in loyalty program revenue—up 17% from 2023. Hotels Cashing In! 💸 $400 million in cross-brand bookings, proving the power of independent hotels uniting. Global Expansion! 🌍 New brands in Sri Lanka 🇱🇰, Malaysia 🇲🇾, Dubai 🇦🇪, and the UK 🇬🇧—with more coming soon! Americans Are Driving Travel! ✈️ The U.S. market is fueling international travel demand like never before. What’s Next? 🔮 Growth in China, India, Indonesia, and Brazil as these markets mature and expand outbound travel. A Lifeline for Independent Hotels! 🏨 If you're a boutique or independent brand, GHA’s loyalty program could be a game-changer. 🔥 If you're in hospitality, you can’t afford to miss this! Hit that LIKE button, SUBSCRIBE, and SHARE this with your network. 🙌 Special thanks to Unifocus for sponsoring this conversation. Learn more at unifocus.com…

1
931: Why Las Vegas’ Serviced Residences Are Changing the Game! 🏠🎲 27:00

18 дней назад27:00

27:00

Las Vegas isn't just about casinos and bright lights—it's also home to a game-changing way to stay! On this episode of No Vacancy Live, Glenn Haussman and Anthony Melchiorri sit down with Laura Goldberg of Ariva Serviced Residences, Las Vegas to uncover why long-term travelers, business professionals, and even poker players are choosing this extended-stay experience over traditional hotels. 🚀 What You’ll Learn: 🏡 What Ariva Serviced Residences Are Really About – More than just an apartment, it's a fully furnished home with hotel-style amenities. 🎯 Who Benefits Most – From relocating professionals to F1 teams, poker players, and entertainers’ crews, see why Ariva is the ultimate stay. 💰 The Hidden Cost Savings – How skipping nightly hotel fees, parking charges, and eating out makes extended stays more affordable. 🌟 Luxury Meets Convenience – Four pools, a full gym, yoga studio, and even weekly resident events. 🤝 The Power of Sales & Networking – Laura shares insider secrets on how relationship-building drives success in hospitality. 📍 Visit Areva: https://lnkd.in/ec4QAHK7 🔔 Subscribe for more hospitality insights: https://lnkd.in/eVpHR8fA…

1
🎙️ How WorldHotels is Changing Luxury Travel in 2025 5:29

18 дней назад5:29

5:29

Luxury travel is evolving, and WorldHotels is leveraging this trend. A couple weeks ago I spoke with Gregory G. Habeeb , Chief Development Officer with WorldHotels during ALIS 2025. We discussed: 🔹 Five years after Best Western's acquisition—how has WorldHotels grown? 🔹 Soft brands & the power of choice—why travelers are loving unique, story-driven experiences 🔹 The rise of alternative hospitality—from glamping to luxury Airstream retreats in Tennessee 🔹 $1.7 trillion in luxury travel spending—what’s fueling the high-end market boom? 🔹 Travel trends shaping 2025—mocktails, wellness experiences, and the push for independence 🚨 Don’t miss this insider look at the future of luxury hospitality! Hit LIKE & SUBSCRIBE for more top-tier hotel industry insights.…

1
930: Behind the Deals: Dave Johnstone on Hotel Investments, Luxury Trends & Wild Stories 44:23

19 дней назад44:23

44:23

Hotel deals don’t happen overnight, and today, we’re pulling back the curtain! 🏨💰 Join Glenn Haussman and Anthony Melchiorri as they sit down with David Johnstone , a hotel investment legend, to talk about: ✅ Hotel Investment Realities: Why development is stalling and where the real opportunities are. ✅ Luxury Boom: Why high-end hotels have more profit potential while mid-tier properties struggle. ✅ The $10,000 Martini Proposal: A story so wild, it made headlines. ✅ How to Succeed in Hospitality Real Estate: Dave’s top advice for young professionals. ✅ A Multi-Million Dollar Car Ride: How one bold move sealed a major hotel sale. Plus, Anthony shares how one unexpected paycheck made him cry and why today’s hotel managers have less control than ever. If you love the business of hotels, epic behind-the-scenes stories, and real talk about where the industry is heading, this episode is a must-watch! 📌 Like, Comment & Subscribe for More Insider Hospitality Content!…

1
Is the Hospitality Investment Market Ready to Surge? 2:59

19 дней назад2:59

2:59

📢 The hotel investment world is buzzing with cautious optimism—but what does that really mean for deals, transactions, and the future of hospitality? I’ve still got more from ALIS, and for today I chatted with Adam Suleman of Equinox Hospitality and Equinox Hotels to break it all down! 🔹 The Investment Climate: With inflation cooling and market stability improving, is it finally time for sidelined capital to flow? 🔹 Deals on the Horizon: Why properties that have been sitting idle may soon hit the market. 🔹 The Big Pivot: How investors navigate rapid changes and decide when to go all in. 🔹 The Waiting Game: Why money is always "on the sidelines" and what finally pushes it into play. 🎧 Don’t miss this conversation if you're in hospitality, investment, or just love the business of hotels! 📢 Special thanks to Unifocus for supporting this episode—check them out at Unifocus.com! 💡 Subscribe for more industry insights, hotel trends, and expert interviews! #HospitalityInvesting #HotelDeals #ALIS2025 #HotelInvestment #RealEstate #GlennHaussman #NoVacancyPodcast…

1
929: How AI Can Enhance Hospitality—And What You Need to Know! 28:12

20 дней назад28:12

28:12

🚀 AI isn’t replacing hospitality — it’s enhancing it! In this episode of No Vacancy Live, Susan Graves (CEO, Experience Alive ) discuss how AI and machine learning are reshaping hotel operations while keeping the human in hospitality. 💡 Key Takeaways: AI as a Companion, Not a Replacement – Let tech handle the repetitive tasks so humans can create extraordinary guest experiences. Conversational AI is Here – No more outdated phone menus! AI-driven customer service means guests get instant answers. Solving the Labor Shortage – AI-powered hiring solutions helped one hotel process 320,000 applications in 90 days! How AI Can Increase Revenue – Stop losing sales due to missed calls and inefficient guest interactions. The Future of Hospitality – AI-driven automation, robotics, and smarter operations mean better experiences for guests and employees. 🎯 Want to future-proof your hotel? Tune in for insider insights and real-world solutions! 📢 Don’t forget to: 👍 Like this video 💬 Comment your thoughts 🔔 Subscribe for more hospitality insights!…

1
📢 The Truth About Hotel Deals in 2025 – What You Need to Know! 4:25

21 день назад4:25