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Navigating Difficult Conversations with Confidence
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In this episode of "Peacebuilding with Dr. Pollack," Dr. Pollack coaches Charlotte, who seeks advice on how to confidently address concerns and disagreements at work without coming across as aggressive or rude. Charlotte is particularly troubled by constant changes at her workplace, such as shifts in location and benefits, which she finds hard to accept silently. Dr. Pollack suggests a structured approach to feedback that involves describing the event or change, explaining its impact, seeking the other party's perspective, and then collaboratively brainstorming solutions. He emphasizes the importance of approaching such discussions from a place of caring, not confrontation, and reassures Charlotte that expressing boundaries and concerns respectfully is not only necessary but healthy for maintaining personal well-being and professional relationships. This conversation highlights the delicate balance between assertiveness and empathy in workplace communication.
Host: Dr. Jeremy Pollack from Pollack Peacebuilding Systems
More from Dr. Pollack:
- Peaceful Leaders Academy
- Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving Conflict
- FREE e-book: The Ultimate 12-Step Guide to Coworker Mediation: Free Ebook - Pollack Peacebuilding Systems
Connect with Dr. Pollack on social media: Facebook | Twitter | YouTube | LinkedIn
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