Skill #31: Choosing the Right Knowledge Base Software for Your Organization

The Not-Boring Tech Writer

No matter your industry—tech, nonprofit, marketing—your organization likely needs a knowledge base software, a dedicated place to capture essential knowledge.

However, choosing the right knowledge base software can be challenging—and takes much more work then a quick Google search. You need to understand the core knowledge problems within your organization; compare softwares that, on the surface, may look a lot alike; and get buy in from key players who’d actually use the knowledge base.

That’s why in this episode, we have Kate Mueller on the podcast: Support Sorceress and—I kid you not—cheese monger at KnowledgeOwl: a knowledge base software that, as they share on their site, makes one thing - awesome knowledge base software.

Kate has worked with several different knowledge bases throughout her career and, at KnowledgeOwl, works with current and prospective customers across the world to help them discover how knowledge base softwares can help address their needs.

In this episode, Kate reflects on her career—both as a user of and support member for knowledge base software—to share the criterion you should consider as you choose the right knowledge base for your organization, including how to get started in your research, how to get company buy-in, and which essential features you should look for in a knowledge base.

And, in the end, Kate shares a few of her favorite knowledge bases—KnowledgeOwl and beyond—to jump-start your research.

Show notes:

• Bloomfire
• Guru
• ReadMe
• Kate’s blog on The Trek
• Kate on LinkedIn
• Kate on Instagram
• KnowledgeOwl blog
• KnowledgeOwl support documentation