))
#039 - I'm In - The Institute of Hospitality's Official Podcast - Managing Different Cultures at Christmas
Manage episode 455128022 series 2994089
Контент предоставлен Phil Street. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Phil Street или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
Guests:
- Tej Walia (FIH)
- Christie Hayes (MIH)
- Alesandra Beqiraj (AIH)
Artwork and Branding: Sonia Cresswell (MIH)
Music by: Leon Williams (FIH)
Episode Description:
In this enlightening episode, host Phil Street FIH is joined by Tej Walia FIH, Christie Hayes MIH, and Alesandra Beqiraj AIH to dive deep into how the hospitality industry can effectively manage cultural diversity and expectations during the festive season. The discussion spans various aspects of hospitality management, from practical staff training to the importance of cultural sensitivity, adaptability, and clear communication.
Whether you're a hospitality professional or simply interested in how diverse cultures celebrate Christmas, this episode offers valuable insights and rich anecdotes from industry experts.
Why They Said "I'm In":
Tej Walia:
Tej believes in continuous learning and embracing diversity, essential elements for thriving in the hospitality industry, His "I'm in" moment stems from his passion for fostering an environment where staff and guests alike feel they belong and are respected and believes the IOH can support that.
Christie Hayes:
For Christie, saying "I'm in" happened almost by accident having been “Forced” to apply for the Restaurant Manager of the Year competition (which she won). She is delighted to now be part of the IOH family utilising the vast resources available to become a better leader and employee
Alesandra Beqiraj:
Alesandra's "I'm in" came from a desire to focus on continuous learning and also to be involved in conversations shaping the industry. In addition, she has also undertaken the mentorship programme.
Conclusion:
In summary, this episode of "I'm In" provides an in-depth look at how hospitality businesses can navigate and celebrate cultural diversity at Christmas time. The guests' shared wisdom and experiences offer practical advice and inspiration for making the festive season inclusive, respectful, and joyous for all.
Tune in to this episode to learn how you can make your hospitality business a beacon of cultural inclusivity this Christmas season!
**Join the Conversation:**
- Twitter: @IoH_Online
- Instagram: @ioh_online
- LinkedIn: https://www.linkedin.com/company/institute-of-hospitality/
Remember to subscribe, rate, and review the podcast and together we can help shape the direction of conversation!
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at phil.street@instituteofhospitality.org
56 эпизодов
Поделиться
