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RERUN: The Ultimate Guide to Customer Journey Mapping for Coaches & Course Creators
Manage episode 431411910 series 3558643
Контент предоставлен Sally Sparks-Cousins. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Sally Sparks-Cousins или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
In this rerun episode, Sally discusses the customer's journey, emphasizing the "looking window" between highs and lows, when individuals actively seek help. She outlines seven key stages in the customer journey and automation campaigns, from lead generation to loyalty and reviews. Sally highlights the importance of aligning offerings with each stage to create a seamless customer journey and consistently engage with the audience, ensuring they receive the right information at the right time, reducing lead loss, and building brand loyalty.
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